Administrative Director Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Systematic Administrative Director successful at managing everyday office operations. Talented in organizational planning, interacting with clients, managing staff and supervising units. Comfortable working independently and delegating tasks to subordinates. Self-confident and personable with proven leadership skills.


• Awarded PAI Team Award for developing and implementing the “Desk Guide” used in FIA Fair

Hearings: once implemented, win rate increased 10% across FIA.

• Supervised the CSRO Housing Unit Initiative. Transitioned over two hundred (200) HASA clients into permanent housing.

• Developed the “Desk Guide” which eased the preparation of evidence packets for Fair Hearing

Representatives; thereby reducing the learning curve.

• Participated in the team effort which reduced the NYS fair hearing backlog from 12,000 to 5,000 in an eight (8) month period.

• Increased the win rates at: Kingsbridge, Rider, Concourse and Riverview Model Job Centers from 70% to 95%.

  • Administrative management
  • Business operations knowledge
  • Strategic and Workflow planning
  • Client direction
Work History
06/2020 to Current Administrative Director Ucla Health | Los Angeles, CA,
  • Manages daily office operations HASA field office in NYC, which requires contact with approximately four thousand, five hundred (4,500) external clients, seventeen (17) social service units, three (3) financial units and over one hundred (150) staff members.
  • Directs the day-to-day operation and administration of the program and/or departmental services in accordance with program goals and objectives; oversee program coordination and logistics; prepares necessary reports; resolve problems and makes changes to accommodate changing priorities and needs.
  • Recommends staffing needs; determines work assignments and work schedules to most effectively meet program needs; resolve personnel problems and review personnel actions to ensure compliance with collective bargaining agreements with city and state regulations.
  • Coordinates work between units within program/department/division.
12/2015 to 06/2020 Case Supervisor II HIV/AIDS Services Administration, HASA, Kingsbridge Field | City, STATE,
  • Oversaw the day to day operations of three (3) assigned units.
  • Identified service gaps and raising issues, when warranted, to higher administrative levels.
  • Exercised discretion and judgment to analyze, interpret, make deductions and then decide what actions are necessary based on the varying facts and circumstances of each individual case.
  • Consulted and cooperated with community systems to facilitate linkage, referral, crisis management, advocacy, and follow up with the focus on attaining individual's service plans.
08/2014 to 12/2015 Service Area Supervisor II Family Independence Administration, FIA | City, STATE,
  • Supervised and coordinated the activities of the B2W staff who are responsible for providing various employment-related services to designated cash assistance and non-cash assistant recipients at outstation B2W employment vendor sites located within the (5) boroughs of New York City.
  • Analyzed monthly reports related to the B2W program activities by interacting with the B2W vendors to observe and gather information in order to assess performance of the program and to determine more effective means of providing employment services to participants.
  • Ensured adequate planning, scheduling and monitoring of employment service plan activities; prepare case reports for tracking and monitoring progress of difficult and/or special cases referred by the Vendor liaison and perform case follow-up.
06/2012 to 08/2014 Fair Hearing Representation Unit Supervisor III Medical Insurance Community | City, STATE,
  • Services Administration (MICSA) - Fair Hearing Representation, Supervised a unit of five (5) Fair Hearing Representatives responsible for defending Medicaid and Home Care eligibility decisions.
  • Trained and mentored staff on policy and procedures and methods on developing their skill set.
  • Offered recommendations to the Director on how to streamline the workflow and maximize the energy of staff.
  • Developed training curriculum and trained new Fair Hearing Representatives.
  • Worked with Supervisors in the other Fair Hearing Units to ensure the division functions at optimal efficiency with open lines of communication.
Expected in 1990 Bachelor of Science | Stillman College, Tuscaloosa, AL GPA:

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Resume Overview

School Attended
  • Stillman College
Job Titles Held:
  • Administrative Director
  • Case Supervisor II
  • Service Area Supervisor II
  • Fair Hearing Representation Unit Supervisor III
  • Bachelor of Science

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