Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Organized Administrative Director with over 20 years background refining, developing and implementing services and programs for improving operations. Adept at hiring, mentoring and training new employees and drafting budgets. Professional and resourceful with outstanding communication and presentation abilities.

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Administrative Director , 11/2017 to Current
Ucla HealthWoodland Hills, CA,
  • Provides daily oversight of the administrative operations of the Department of Family Medicine.
  • Assists in coordinating administrative functions, plan and support development of the Department's programs and other related areas.
  • Directs and manages all non-clinical personnel, maintaining accurate and current files on all department budgets, capital equipment requests and programs related to operational issues. Supports revenue cycle functions, Quality and Service Excellence initiatives.
  • Develops, monitors, and assures adherence to departmental operations and special fund budgets.
  • Prepares monthly variance reports on timely basis demonstrating working knowledge of budget.
  • Performs departmental financial analysis working with Chair of Department and Vice President of Faculty Practice and Out-Patient Services.
  • Performs analysis and manages all billing operations within the Department of Family Medicine, including but not exclusive to the management of front and back end operations.
  • Plans, directs and coordinates all aspects of Departments Faculty Practice operations including both front end and back end processes.
  • Key department liaison with billing vendor re practice management. Assists Department Chair with clinical program development, creation and monitoring of business plans and Quality Initiatives. In collaboration with Department Chair, meet with physicians and allied health professionals on regular basis to assure ongoing communications and address all concerns.
  • Implements organizational strategies and policies. Represents Department Chair at hospital administrative meetings when Chair is unavailable. Represents Department as member of Hospital -wide committees. Oversees all on-boarding functions for new staff physician, including but not limited to; interfacing with the Professional Staff Office; Human Resources; Physician Services; Facilities; Information Services; other.
  • Assure assignment of support staff, provision of all supplies and processing with Security. Assists Vice President of Faculty Practice and Out-Patient Services with development, implementation and monitoring of Professional Service Agreement and License Agreements.
  • Oversight of, and active participant in departmental and hospital-wide Service Excellence Initiatives.
  • Assures compliance with The Joint Commission requirements and all other regulatory agencies.
  • Responsible for Quality Management Improvement information for the Department and coordinates Medicine CSC Group Meets with Billing Vendors on a minimum, monthly basis to review all physicians billing activity with an emphasis on collections, accounts receivable management and denials review.
  • Navigates position descriptions for each position and reviews and/or revises on an annual basis. Maintains employee records and processes personnel forms in a timely manner. Assures new staff attends employee orientation and that staff get annual physicals. Evaluates staff performance annually.
Practice Manager, 07/2013 to 11/2017
Cooley Dickinson HospitalNorthampton, MA,
  • Coordinates administrative functions, plans and supports program development of the Department of Family Medicine.
  • Coordinates activities including growth objectives, space allocation, procurement of technological equipment, data planning, developing goals and objectives, capital requirements and desired outcomes of programs.
  • Served as a liaison with Administration in planning, developing, implementing and evaluating operations. Reviewed comprehensiveness of programs on an ongoing basis and developed strategies for program adaptation to market changes.
  • Managed Department in a fiscally responsible manner by assisting in the preparation and monitoring of annual budgets and operational, personal and capital
  • Supported with key revenue cycle functions including but not limited to scheduling, insurance verification, co-pay collection, charge capture and referral management.
  • Managed daily operations and all non- clinical personnel in the department.
  • Hired, trained, disciplined and supervised staff. Evaluated performance and ensured efficiency in their roles. Oversaw scheduling (vacation, holidays) and ensured adequate coverage at all times. Performed related personnel functions.
  • Assisted in developing and maintaining objectives, policies and procedures to ensure the efficient operation of the department/division. Strived to streamline operations and effectively apply new concepts and techniques for positive outcomes.
  • Acted as a liaison between attending physicians, patients, visitor's and staff.
  • Coordinated and oversees the resources of multiple administrative disciplines/functions:
  • Coordinates efforts to prioritize needs of programs across departmental lines.
  • Collaborated with administrative leadership, physician leaders and other clinical personnel to develop, implement and oversee clinical programs.
  • Participated in monitoring and evaluating a program's inception and performance and routinely monitors performance per volumes, referrals and trends.
  • Optimized billing practices and collection of Part B revenues. Coordinated physician schedules pertaining to the Department's services. Kept abreast of all billing, coding and reimbursement related issues as they apply to the division and facilitates staff education in regard to these changes.
  • Ensured the continual efficient and compliant operational performance of the department/division:
  • Ensured compliance with all JCAHO, NYS DOH, Public Health Law, Institutional and Departmental rules and regulations and makes certain these are properly and completely addressed in Policy and Procedure Manual.
  • Reviewed all changes in various regulatory agency standards and/or public health law and ensure that these are represented in the Policy and Procedure Manuals (after appropriate review with clinical and/or administrative personnel).
  • Ensured department/division staff adheres to system Corporate Compliance Program, HIPAA regulations and all other regulatory standards. Identifies quality benchmarks utilizing regional and national data to monitor programmatic quality and identify opportunities for improvement.
Manager, 06/2011 to 07/2013
Bath Iron Works CorpBrunswick, ME,
  • Coordinated administrative functions, planed and supported program development of the office.
  • Served as a liaison with upper administration in planning, developing and implementing operations.
  • Assisted in the preparation and monitoring of annual budgets
  • Supported and assisted with revenue cycle function
  • managed all daily operations and all non-clinical personnel in the department included but not limited to Hiring, training, discipline and supervision of staff.
  • Coordinated and oversaw the resources of multiple administrative disciplines and functions.
Assistant Manager, 11/1994 to 06/2011
Tacoma GoodwillOlympia, WA,
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Supported senior managers with day to day operational requirements
  • Contributed to budget development and forecasting by gathering revenue data.
Education and Training
BBA: Human Resources Management, Expected in 05/2008
Pace University - New York, NY

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended

  • Pace University

Job Titles Held:

  • Administrative Director
  • Practice Manager
  • Manager
  • Assistant Manager


  • BBA

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: