Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Executive Profile
Results-driven Healthcare Leader, proven ability to increase efficiency and quality of operations and excellent customer service and providing expert clinical direction as needed to achieve superior quality outcomes while improving efficiency and reducing unnecessary expense.  Builds and retains high-performance teams by hiring, developing and motivating professional teams. Offering outstanding presentation and cross-cultural team management. 
Skill Highlights
  • Visionary & Strategic
  • Leadership & communication skills
  • Negotiation & Business Development
  • Quality Improvement
  • Diverse Market & Industry Knowledge 
  • Employee relations & Reg. affairs
  • Customer Service Oriented
  • Financial growth & Cost Reduction
Education
UCLA Extension Los Angeles, CA Expected in Certificate : Quality & Performance Improvement (Lean Six Sigma Green & Black Belt) - GPA :
UCLA Extension Los Angeles, CA Expected in Certificate : Healthcare Leadership & Management - GPA :
San Francisco State University San Francisco, CA Expected in : Biomedical Laboratory Science - GPA :
Harbor-UCLA Medical Center Torrance, CA Expected in Internship : Medical Technologist/Clinical Laboratory Scientist - GPA :
University of Baghdad Baghdad, Expected in Bachelor of Science : Biology - GPA :
Core Accomplishments
  • Effectively participated in numerous hospital multidisciplinary committees and others across the hospital system (Centinela)
  • Significantly improved customer service and customer satisfaction to 90%  (Centinela)
  • Lead and orchestrated staff efforts to improve turnaround time (TAT) of test results resulting in up to 90% improvement  (Centinela)
  • Mentored and coached employees resulting in a 10% productivity increase through streamlining operations and improving operational efficiency (Centinela)
  • Collaborated with multidisciplinary teams to complete construction of and relocation to the new laboratory & simultaneously improved quality and compliance (Centinela)
  • Yielded 25% supplies cost reduction by renegotiating vendor contracts, selecting more cost effective vendors, and eliminating waste (Coalinga)
Professional Experience
Universal Health Services - Administrative Director
North Little Rock, AR, 04/2011 - Current
  • Accountable for overall laboratory operations, regulatory compliance, financial performance, and customer satisfaction
  • Managed team of 10 supervisors and 85-90 professionals
  • Ensure quality standards are consistently met or exceeded, that financial performance is within budgeted parameters, regulatory requirements are met, that a safe working environment is in place and that staff strictly adheres to all safety policies
  • Spearheaded acquisitions of new instruments and provision of adding Procalcitonin test to help identify and treat Sepsis patients in a timely manner
  • Collaborated with ED leadership to improve TAT & patients throughput
  • Partnered with business office to improve billing accuracy and fees collection rate
Sutter Health - MANAGER- LABORATORY OPERATIONS & REG. COMPLIANCE
Lakeport, CA, 08/2009 - 03/2011
  • Improved laboratory safety compliance in accordance to applicable regulatory standards (CLIA, FDA, HIPAA & OSHA)
  • Managed all aspects of day-to-day testing operations 
  • Recruited and trained senior laboratory staff to meet laboratory regulation and accreditation standards
  • Authored and update standard laboratory procedures and necessary forms
Various Organizations (NHRC, ARC, KHCC, CA Pacific & Olympia Hospital - LABORATORY MANAGER & LABORATORY MGT. CONSULTANT
City, STATE, 07/2001 - 08/2009
  • Provided short-term laboratory management and also served as consulting or interim Laboratory Director or Laboratory Manager
  • Managed state-of-the-art laboratories with volumes of up to 2.5 annual billable tests
  • Gained exceptional insight into international best practices from working with multiple organizations locally and internationally
Cedars-Sinai Laboratory, El Centro Regional, San Diego Children's Hospital - CLINICAL LABORATORY SCIENTIST II
City, STATE, 07/1995 - 07/2001
  • Worked in laboratory areas including hematology, coagulation, blood bank serology / immunology, chemistry, microbiology, and clinical microscopy
  • Performed clinical laboratory assays, provided testing results in compliance with specialized QC & QA protocols for different areas of the laboratory
  • Performed preventive maintenance per applicable protocols and policies
  • Trained other laboratory scientists and supervised unlicensed staff 
Professional Affiliations
FACHE Fellowship: American College of Healthcare Executives (ACHE)
Clinical Laboratory Scientist (CLS): California Department of Public Health
Medical Technologist (MT): American Society for Clinical Pathologist (ASCP)
Certified Quality Improvement Associate (CQIA): American Society for Quality (ASQ)
Clinical Laboratory Management Association (CLMA)
Skills
Multi-unit Operation Leadership & Management, Process Improvement, Lean Six Sigma, Quality Management, Service Quality Improvement & Patients Satisfaction, Regulatory Affairs, Negotiation Skills, Operations, Organizational Restructure and Change, Organizational Skills, PC & Productivity Software, Performance Analysis, Performance Evaluations, Problem Resolution, Staff Development, Staff Motivation, Staff Training, Change Implementation, Communication Skills, Community Outreach, Contract Negotiations, Cost Reductions, Cross-Cultural Communications, Expense Control, Facility Management, Human Resources Leadership, Interpersonal Skills, Inventory Control, Labor Cost Controls, Staffing, Staff-Retention Programs, Strategic Planning, Strategy, Supply Chain Management, Team Building, Team Leadership, Team Player, Time and Resource Optimization, Time Management, Total quality management, Training and Development, Vision, Workflow Planning, Analytical Skills.

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School Attended

  • UCLA Extension
  • UCLA Extension
  • San Francisco State University
  • Harbor-UCLA Medical Center
  • University of Baghdad

Job Titles Held:

  • Administrative Director
  • MANAGER- LABORATORY OPERATIONS & REG. COMPLIANCE
  • LABORATORY MANAGER & LABORATORY MGT. CONSULTANT
  • CLINICAL LABORATORY SCIENTIST II

Degrees

  • Certificate
  • Certificate
  • Internship
  • Bachelor of Science

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