Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced and dedicated Office Administrator successful at managing everyday office operations talented in interacting with clients, staff, and vendors. Ethical and reliable support specialist dedicated to maximizing outstanding customer service, improving customer satisfaction, saving company costs while increasing profits. Enthusiastic and well-organized with a 14-year background overseeing operations for multiple site locations and departments, including tele-communications center, purchasing, finance and logistics. Successfully assisted in developing policies and procedures in alignment with company objectives, implemented and enforced them. Exceeds in customer relations and has remarkable complex problem-solving skills. Oversees all site and staff scheduling, purchasing, Google My Business with efficiency and professionalism. Highly dependable trustworthy and competent in supervising budget expenses. Comfortable working independently and delegating tasks to subordinates. I am eager to contribute to your team success through hard work, attention to detail and excellent organizational skills. I am motivated to learn, grow and excel with your company.

  • Database coordination
  • Administrative management
  • New employee orientations
  • Client direction
  • Appointment Scheduling
  • Customer Relations
  • Privacy compliance
  • Protocol oversight
Work History
Administrative Director, 04/2006 - Current
Partners Healthcare System Northampton, MA,
  • Managed daily office operations, negotiated contracts, managed vendor relations and acted as primary liaison to company CEO, and all outside organizations.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Kept operations in compliance company policy and procedures and all state regulations.
  • Led, directed, managed and mentored 6 administrative staff members , at 5 locations with approximately 70 employees.
  • Oversaw office inventory activities including ordering, shipping and receiving, managed logistics, budgeting and vendor relations.
  • Performed cost reduction research and handled accounts payable and receivable.
  • Monitored and evaluated personnel performance to complete 90, and annual reviews, recommend advancement or address productivity concerns.
  • Collected competitor data for price comparisons.
  • Scheduled appointments and meetings.
Women's Clinic Director, 01/2002 - 02/2006
Mattel Sugar Land, TX,
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Communicated with patients, ensuring that medical information was kept private.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Supervised team of 6 physicians.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Restaurant Manager, 02/2000 - 02/2002
Bojangles' City, STATE,
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
  • Interacted positively with customers while promoting hotel facilities and services.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Carefully interviewed, selected, trained and supervised staff.
High School Diploma: , Expected in
Caldwell Senior High School - Caldwell, ID

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School Attended

  • Caldwell Senior High School

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  • Administrative Director
  • Women's Clinic Director
  • Restaurant Manager


  • High School Diploma

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