Administrative/Customer Service Manager Resume Example
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ADMINISTRATIVE/CUSTOMER SERVICE MANAGER
Summary
- Vendors, customers and management (internal and external)
- Monitor and identify over-utilization
- Review daily financial reports
- Accounts payable and receivable
- Technical support skills for daily office operations
- General office equipment
- Building management
- Safety officer HIPAA certified
- Routinely interact with people from diverse backgrounds
Skills
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Experience
Chick-Fil-A | Evansville , INAdministrative/Customer Service Manager07/2008 - 11/2018
- Provided support and leadership to a new clinic.
- Implemented the opening of a sole practitioner clinic.
- Managed the day to day administrative operations of a busy clinic.
- Scheduled all luncheons, meetings and travel arrangements.
- Reviewed bi-weekly payroll, HR management and maintained employee files.
- Managed expense report file.
- Provided daily office administrative tasks, g-mail, telephone, ring central, fax, scanner and copy machine along with working on several software programs.
- Performed daily data entry and payment posting in billing software.
- Provided and supported staff when dealing with customers.
- Interacted with customer on treatment options.
- Interviewed, hired, coached, counseled and terminated employees.
- Held monthly staff meetings.
- Entered all customer demographic data into software.
- Responsible for all incoming and outgoing data within of the software system.
- Reviewed physicians daily schedule making sure insurance and pertinent information was current.
- Guaranteed clinic was a safe environment for clients and employees.
- Ensured the clinic was cleaned and properly stocked.
- Maintained appropriate relationships with customers, making sure they were treated in a professional manner and satisfied with their care.
- Ten years of excellent partnership with vendors and physician offices.
Graphic Packaging | Perry , GAConsultant05/2007 - 07/2008
- Assisted a cardiology group in opening a radiology department and I handled all their insurance contracting needs.
- Lead person who assisted a cardiology group in opening a new facility with several departments and other businesses within the new facility.
- Assisted a physical therapy group with an insurance collection/denial project.
- Assisted an Orthopedic surgeon with a collection project.
Physician Associates | City , STATEAdministrative/Customer Service Manager12/2005 - 04/2007
- Provided leadership and support to a six-provider clinic.
- Managed the day to day administrative activities of staff of 26.
- Reviewed bi-weekly payroll and maintained employee files.
- Hired, counseled, disciplined and terminated staff.
- Provided daily office administrative tasks, use of telephone, fax and copy machine along with other business equipment.
- Held monthly staff meetings.
- Interact with customers on treatment options.
- Assisted and supported staff when dealing with difficult customers.
- Verified daily bank close and close report balance sheet.
- Scheduled all luncheons, meetings and travel arrangements.
- Guaranteed clinic was a safe environment for clients and employees.
- Marketed practice to outside specialists.
- Maintain relationship with vendors.
Orlando Orthopaedic Center And Sports Medicine | City , STATECustomer Service Manager04/2000 - 03/2005
- Managed, supported and led the day to day administrative duties of large staff.
- Reviewed bi-weekly payroll, HR management and maintained employee files.
- Interviewed, hired and terminated staff.
- Coached and counseled employees on correct way to deal with injured patients and their families.
- Reviewed doctors daily schedule.
- Held monthly staff meetings.
- Ensured clinic was a safe environment for clients and employees.
- Assisted and supported staff when dealing with difficult customers.
- Interacted with customers on treatment options.
- Assisted patients in getting to correct department (radiology, physical therapy) in a timely manner.
- Spent majority of time marketing the practice and working with the physical therapy departments involvement in High School outreach for the Sports Medicine doctors.
Education and Training
Metropolitan State University of Denver | CitySome College (No Degree) in Business Administration
Additional Information
- Promote the mission, vision and values of P3 Health Partners Answers the Prior Authorization phone line and acts as the first line of contact to inbound callers Provides administrative functions to support UM Prior Authorization and Concurrent Review Team Sends follow up fax and mail communication or follow up telephone calls to providers and patients notifying them of approved outpatient authorizations Responsible for managing fax server indexing buckets and updating provider information Assists Medical Management team in gathering additional clinical information when applicable Supports the Medical Management team with appropriate referrals, claims history or any other clinical information necessary Responsible for timely and accurate documentation in systems Maintains and sets up Schedules appointments, gives information to callers, and otherwise relieves officials of clerical work and minor administrative and business detail by performing the following duties: Reads and routes incoming mail. Locates and attaches appropriate file to correspondence to be answered by supervisor or manager. Composes and types routine correspondence. Files correspondence and other records. Answers telephone and gives information to callers or routes call to appropriate party and places outgoing calls. Schedules appointments for employer. Greets visitors, ascertains nature of business, and escorts visitors to appropriate person. Compiles and types statistical reports. Records minutes of staff meetings. Makes copies of correspondence or other printed matter. May prepare outgoing mail.
- While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to lift 35 lbs. The noise level in the work environment is usually moderate. Reports to work on a regular and timely basis. Required Experience To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Typing required using personal computer. Ability to read, write, fluently speak and understand the English language. Must have Payroll Experience and Office Experience of all enrolled children and staff. Assists with collecting tuition and other fees and inputs data into NetSuite. Runs weekly reports to acquire information for Weekly Operations sheet. Processes invoices, purchase card receipts, and other accounts payable related documentation, including entering data into NetSuite. Assists with Payroll and keeping track of staff attendance. Answers phones and provides a presence at the front desk. Tracks or records all other activities that take place at school (pictures, fundraisers, book orders, etc.). Serves as witness to any documented disciplinary performance management meetings. Assists with orientation for new employees. Takes care of students sent to office for various ailments (scratches, temperatures, sore throats, headaches, bumps, etc.). Consults with Principal to determine whether or not parent should be contacted or if child needs to be isolated. Provides in-classroom coverage for teaching staff, including breaks, absences and shift changes. Supports Principal in providing and maintaining quality educational program and ensuring successful implementation of approved Spring Education Group (SEG) curriculum. Provides feedback to Principal regarding informal and formal observations of staff. Supports local marketing strategy to generate and retain enrollment. Maintains proactive and positive relationships with parents and prospective parents. Timely answers inquiries (in-person, via email or via phone) according to SEG established sales programs consistent with Parent Centered Sales Approach (PCSA). Provides tours using SEG PCSA program techniques. Assists the Principal with entering inquiries into NetSuite as required. Effectively utilizes e-notify and Parent Share for parent communications and alerts, as required. Maintains and sets up files for office of all enrolled children and staff. Assists with collecting tuition and other fees and inputs data into NetSuite. Runs weekly reports to acquire information for Weekly Operations sheet. Processes invoices, purchase card receipts, and other accounts payable related documentation, including entering data into NetSuite. Assists with Payroll and keeping track of staff attendance.Answers phones and provides a presence at the front desk. Tracks or records all other activities that take place at school (pictures, fundraisers, book orders, etc.). Serves as witness to any documented disciplinary performance management meetings. Assists with orientation for new employees. Takes care of students sent to office for various ailments (scratches, temperatures, sore throats, headaches, bumps, etc.). Consults with Principal to determine whether or not parent should be contacted or if child needs to be isolated. Provides in-classroom coverage for teaching staff, including breaks, absences and shift changes. Supports Principal in providing and maintaining quality educational program and ensuring successful implementation of approved Spring Education Group (SEG) curriculum. Provides feedback to Principal regarding informal and formal observations of staff. Supports local marketing strategy to generate and retain enrollment. Maintains proactive and positive relationships with parents and prospective parents. Timely answers inquiries (in-person, via email or via phone) according to SEG established sales programs consistent with Parent Centered Sales Approach (PCSA). Provides tours using SEG PCSA program techniques. Assists the Principal with entering inquiries into NetSuite as required. Effectively utilizes e-notify and Parent Share for parent communications and alerts, as required.
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Resume Overview
School Attended
- Metropolitan State University of Denver
Job Titles Held:
- Administrative/Customer Service Manager
- Consultant
- Customer Service Manager
Degrees
- Some College (No Degree) in Business Administration
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