Skillful and self-motivated professional with executive level office management skills. Extensive experience in the coordination, planning and support of daily operational and administrative functions in a highly confidential environment. Readily adapts to change and exceeds expectations in quality. Customer-oriented and computer-savvy.
- Advanced MS Office Suite knowledge
- FileMaker proficiency
- 80 WPM at 100% accuracy
- Account reconciliations
- Customer Service Expert
- Articulate and well-spoken
- Meticulous attention to detail
- Strong problem solver
- Exceptional multi-tasker
- Strong organizational skills
- Adaptive team player
Named to dean's list.
Received LWPI certificate in wedding and event planning.
General Ledger Accounts
- Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions.
Accounting Skills
- Operated computers programmed with accounting software to record, store and analyze information.
- Researched and resolved billing problems that had been previously missed.
Database Maintenance
- Assisted in the managing of the company database and verified, edited and modified members’ information.
Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Office Management
- Increased office organization by developing more efficient filing system and customer database protocols.
- Successfully planned and executed corporate meetings, lunches and special events for groups of up to 200+ employees.
Bluffton, IN, 02/2013 - Current
Perform interim executive assistant duties. Post donations to donor accounts and send appropriate thank you letters. Create and balance general ledger and summary reports for all cash, check and credit deposits. Maintain spreadsheets in Excel for credit card deposits and petty cash. Perform clerical duties such as mailings, bill-pay, sorting backup and filing. Secretarial duties such as answering phones, taking messages and transferring calls. Event wrap-up including creating and sending donor appreciation letters, adding new donors to database, counting tickets and balancing records. Perform front desk duties, such as making reservations, answering guest questions and acting as liaison between guests and house manager. Completing tasks assigned by executive director correctly and in a timely fashion. Learned FileMaker quickly and mastered the program, sharing knowledge with the team. Taught team members how to use and access shared network files to avoid repetition of tasks and increase office efficiency. Shared knowledge of other software programs with team. Worked alongside volunteers to complete tasks.
City, STATE, 11/2012 - Current
Restructured 501(c)3 Nonprofit Organization facing dissolution and tripled profit on first production. Amended outdated bylaws which were approved by board of directors and implemented, giving all board members responsibility and improving team morale. Inventoried assets and reduced expenses 90% by using equipment properly and approaching local businesses with partnership opportunities. Organized committees to run efficiently, accomplishing more tasks and creating opportunities for volunteers to get involved, thus increasing the number of active volunteers. Constructed budget for current fiscal year and created a financial forecast to better plan for next season.
City, STATE, 09/2010 - Current
Certified wedding and event planner. Conduct all aspects of planning and carrying out events of all sizes while adhering to the client's budget. Manage staff and vendors. Act as liaison between client and vendor(s). Carry out all bookkeeping, accounting and daily operations. Accounts payable and receivable. Provide world-class customer service. Solve problems quickly and effectively in situations where people were under stress and very emotional.
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School Attended
- Buffalo State College
- University at Buffalo
Job Titles Held:
- Administrative Consultant
- President, Board of Directors
- Owner
Degrees
- Bachelor of Arts
- Certificate
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