administrative clerk resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Dependable team member trained in professional operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

  • Database Entry
  • Office Supply Management
  • Multitasking and Prioritization
  • Team Collaboration
  • Data Recording
  • Attention to Detail
  • Record Sorting and Filing
  • Microsoft Office
  • Data Entry
  • Problem Solving
  • Self-Motivated
  • Data Gathering
  • Verbal and Written Communication
  • Outgoing Mail Preparation
  • Service-Oriented
  • Flexible and Adaptable
  • Mail Sorting and Routing
  • Creative Thinking
  • Reliable and Punctual
  • Prioritization and Time Management
  • Office Machine Operation
  • Equipment Troubleshooting
  • Information Processing
  • Document Typing and Formatting
12/2019 to Current Administrative Clerk Rjw Logistics Group | Chicago, IL,

Work closely with the Probation Officers within the Sex Offender Unit to provide adequate and efficient accommodations with their clients to increase public safety and lessen recidivism. Perform assignments that require various steps in a variety of administrative and technical duties. Assist my supervisor with certain duties.

· Input offender’s names into the Smart 21 system to gather information.

· Input and update offenders drug test information on spreadsheet.

. Use advanced automation software functions to perform duties.

· Assist Security Officers with information about offenders.

· Provide documents for offenders.

· Resolve conflicts.

· Process closed files.

. Create documents requiring graphics

· Process Input/ output mail correspondence.

· Notify Supervisors, Probation Officers, Assessment Doctors, Security Officers, and Polygraph Examiners via email, phone, or in person about issues a client may present.

07/2016 to 06/2018 Administrative Specialist I State Of Arkansas | Rogers, AR,

Process and enforce medical support orders, review notices for completeness, analyze to determine the action response, code and update the Case Management System. Respond to inquiries pertaining to medical coverage. Investigate medical support hearing requests, process and approve hearings. Create various documents as it applies to related issues.

· Confirm healthcare coverage by requesting proof of health insurance information.

· Communicate with health insurance providers and employers to confirm enrollment.

· Locate and review court order to establish obligated party.

· Process and code case management system and child support enforcement database.

· Receive and forward health insurance ID cards and policy information to clients.

02/2014 to 07/2016 Office Clerk I Myr Group | Tucson, AZ,

Performed a variety of administrative duties that required accuracy, met time sensitive deadlines, confidentiality and computer skills. Accountability for maintaining checks and balances on spreadsheet of payments received through mail. Managed and acted as a point of contact to effectively and courteously handled requests from internal company department.

· Retrieved payments log into case management system, updated excel spreadsheet and forward to the Fiscal department.

· Sorted, logged, and scanned case related mail into OnBase database.

· Prepared incoming/outgoing mail operated the Neopost postage machine.

· Notation of returned mail on regular and special projects for budget purposes.

· Managed maintenance and repairs of Neo-Post weight mail machine, scanner and printer.

04/1987 to 10/2011 Copyright Technician Library Of Congress | City, STATE,

Assisted the Copyright division with maintaining accurate records such as mail destination, charges, delivery time; perform mathematical calculation for billing purposes. Analyzed the copyright mail procedures for accuracy, time-management, and of the confidentiality policies. Searched, sorted data, scanned, and entered data entry into the Seibel database system. Serve as the main contact for upper level management and colleagues with making sound judgment in daily work activities.

· Opened gathered and arranged mail for distribution of books, material and filing.

· Affixed labels operated imaging equipment to create high quality-level documents and entered into Siebel system.

· Created new service records in the Copyright office on-line system.

· Addressed priority letters, and other documents containing applications for copyright registration.

· Documented/recorded and arranged for transfer of currency, checks, and credit card information.

· Compiled and categorized paper applications and converted to electronic format with use of the copyright imaging system.

· Collected and maintained large volumes of preprinted matter for incoming and inter-office distribution.

· Examined time sensitive applications to ensure claimant received their copyright certificates.

· Received requests for merchandise and promotion literature.

Handled copyright questions as they arose.

Education and Training
Expected in 06/2014 to to Associate of Arts | Business Administration Strayer University, Camp Springs, MD, GPA:

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Resume Overview

School Attended

  • Strayer University

Job Titles Held:

  • Administrative Clerk
  • Administrative Specialist I
  • Office Clerk I
  • Copyright Technician


  • Associate of Arts

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