administrative clerk resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Analytical and focused Administrative Associate adept at evaluating office processes to improve efficiency and accuracy. Offering three years of administrative support experience, including schedule management, accounting support and customer service. Proficient in data entry with expertise in electronic document management. I am also a enthusiastic individual with superior skills in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. I am always excited to bring new challenges in any setting.

  • CSS
  • JavaScript
  • Windows 8
  • Windows 10
  • Credit
  • CSS
  • Client
  • Clients
  • Customer service
  • Data entry
  • Drivers
  • Feasibility studies
  • Filing
  • JavaScript
  • Windows 8
  • Windows
  • Scanner
  • Shipping
  • Surveys
  • Database entry
  • Spreadsheet development
  • Billing and invoicing
  • Scheduling and calendar management
  • Advanced MS Office Suite knowledge
  • Beacon proficient
  • Document editing
  • Scanning and copying
  • Professional and mature
  • Team collaboration
  • Team management
  • Administrative support
  • Planning and coordination
  • Problem resolution
  • Process improvement
  • Relationship development
  • Supervision
  • RFI Scanners
  • Inventory management
  • Operational improvement
  • Communications
  • Excel proficient
11/2019 to Current
Administrative Clerk Laz Parking Delray Beach, FL,
  • Reviewed and edited correspondence prior to release and submission for signature.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
  • Guided administrative and professional staff through computer and software problems.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Developed and continuously improved digital filing and document management protocols.
  • Answered phone calls by two ring and asked appropriate questions to determine which department or staff member could be of service.
  • Responded to data related issues quickly by using beacon software and entering data to provide immediate resolution, which improved customer retention by 78%.
  • Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
  • Oversaw invoicing and billing functions, achieving consistent and accurate payments.
  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Facilitated troubleshooting, maintenance and updates for office systems.
  • Confirmed driver documents, including bills of lading, trailer placards and current HAZMAT guide.
  • Confirmed drivers had correct BOL's and proper placards for trailers and current HAZMAT guide.
  • Coordinated product shipments from point of origin to destination.
  • Coordinated driver loads and managed dispatch tasks.
  • Kept drivers operating within federal and state DOT regulations.
  • Planned travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, standards and guidelines.
  • Relayed delays and early arrivals to planning team and CEO.
  • Operated office equipment and technology, including Beacon, Citix and Forklifts.
  • Coordinated shipping and receiving schedules with production to assist in traffic control on docks.
  • Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
  • Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Received orders via phone, mail, fax and internet daily.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.
  • Managed vendor relationships to support supply chain and maintain product quality.
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
02/2018 to 07/2019
Office Administrator Hitt Los Angeles, CA,
  • Managed client records.
  • Set up client appointments.
  • Performed customer service surveys.
  • Provided policy and service information.
  • Answered general questions.
  • Answered calls from customers.
  • Resolved customer information and complaints.
  • Responded to claim inquiries.
  • Handled online orders and credit card transactions.
  • Performed data entry for customer information, shipments, and orders.
  • Performed data entry for customer information.
  • Assisted customers with a warm and professional attitude.
  • Answered calls from clients.
  • Responded to claim inquiries.
  • Resolved customer information and complaints.
  • Answered general questions.
  • Dealt with Issuing Work Pay Cards to employees, and filing them in their records.
02/2018 to 03/2019
Shipping/Receiving Clerk Geodis Brentwood, OR,
  • Scanned shipped items with a scanner, and packed items into a box with the correct shipping label to prepare to be shipped.
  • Gathered products that customers have ordered in a timely manner.
  • Scanned totes and distributed items in correct slots to be sent to a packing unit, to prepare to be packed and shipped off.
  • Collecting Poly Bagged products and bringing them to correct drop off zones.
  • Placed Poly Bagged products on a conveyor belt correctly, to be sent off in a timely manner.
  • Scanned products with computer/Gladiator scanner.
  • Placed products in correct locations for Loaders to place on shipping trucks to be distributed to other locations or shipping centers.
  • Marked products correctly for distribution to other locations.
  • Handled boxes that traveled down the line, scanned items in the correct order, and sort the products to their needed locations on pallets.
  • Trained new hires to pack out products in the correct format to meet production.
  • Trained new hires in any area in the warehouse that needed assistance and helped complete their task correctly.
  • Rectified problems such as damages and shortages by collaborating directly with vendor representatives.
  • Directed materials routing by preparing accurate shipping orders and bills of lading.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Prepared shipments for postage through careful packing, sealing and labeling of materials.
08/2016 to 03/2017
Voluntary Assistant SERITA CONVINGTON City, STATE,
  • Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
  • Recruited community members for projects and activities.
  • Communicated with individuals of all ethnic and cultural backgrounds on a daily basis.
  • Conducted feasibility studies and recommended actions proposed projects.
  • Hosted on and off campus community service activities.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Created agendas and communication materials for team meetings.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Earned reputation for good attendance and hard work.
  • Recognized by management for providing exceptional customer service.
Education and Training
Expected in 2017
High School Diploma:
Activities and Honors

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Resume Overview

School Attended


Job Titles Held:

  • Administrative Clerk
  • Office Administrator
  • Shipping/Receiving Clerk
  • Voluntary Assistant


  • High School Diploma

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