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administrative clerk resume example with 19+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Enthusiastic with 13 years of experience and well-developed administrative skills in team communication, bookkeeping and scheduling. Career-minded with talents in preparing reports, taking messages and sorting and routing mail. Comfortable working in fast-paced, demanding office environment. Dedicated with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Decisive, ready to take on new challenges to help great company succeed. Proactive professional highly skilled. Known for having dynamic work ethic and being team player. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.

Skills
  • Schedule management
  • Billing and invoicing
  • Software proficient
  • Scanning
  • Filing
  • Copying
  • Data Entry
  • Update Info into system daily
  • Editing & proofing
  • Assist management team
  • Computer skills
Experience
07/2020 to 11/2021
Administrative Clerk Meggitt Plc Troy, IN,
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Processed incoming mail and packages and placed envelopes in bins for employees.
  • Drafted documents for internal meetings.
  • Produced and distributed memos, newsletters, email updates and other forms of communication.
  • Managed electronic calendars using Software and scheduled meetings, appointments and conference calls.
04/2017 to 06/2020
Field Service Dispatcher/Customer Service Representative Owens & Minor, Inc. Baton Rouge, LA,
  • Submitted reports to following field visits.
  • Delivered outstanding customer service on field visits to meet corporate guidelines.
  • Communicated with vendors, upper management and peers.
  • Coordinated work between team, other departments, subcontractors and customers.
  • Expanded client bases and built loyalty by establishing great relationships and delivering exemplary customer service.
  • Handled telephone support calls to determine issues and provide solutions.
  • Explained and recommended service options to customers and detailed costs.
  • Managed maintenance data records and tracked maintenance and operating information for onsite reference.
  • Managed administrative operations, purchase orders, quotations, time sheets and expense sheets.
02/2016 to 04/2017
Senior Customer Service Representative Graybar Electric Company, Inc. Billings, MT,
  • Handled cash and credit card payments and returned receipts, change and payment cards to customers.
  • Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
  • Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
  • Implemented company processes to effectively resolve customer service issues.
  • Volunteered to handle complaints and issues for manager during busy time periods.
  • Escalated issues to correct individuals when typical procedures did not achieve resolution.
  • Maintained customer account notes in software for future reference.
  • Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
  • Handled escalated queries and complaints from customers and staff, sharing positive outcomes as training tools.
  • Trained new employees on company customer service policies and service level standards.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Assisted customers by answering questions, addressing concerns and providing current account information.
  • Responded to customer concerns and implemented changes to accounts to resolve issues.
  • Educated customers about products, pricing and policies to address and resolve issues.
  • Resolved complex customer issues by identifying source of customer's issue providing resolution.
  • Assisted operators with handling calls and took over escalated concerns to deliver expert solutions.
04/2002 to 02/2016
Customer Service Representative Gainesville Regional Utilities City, STATE,
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Resolved inquiries to consistently meet performance benchmarks.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Made outbound calls to obtain account information.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
Education and Training
Expected in 06/1995 to to
High School Diploma:
Gainesville High School - Gainesville, FL
GPA:
Expected in to to
: Business Administration
Santa Fe College - Gainesville, FL
GPA:

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Resume Overview

School Attended

  • Gainesville High School
  • Santa Fe College

Job Titles Held:

  • Administrative Clerk
  • Field Service Dispatcher/Customer Service Representative
  • Senior Customer Service Representative
  • Customer Service Representative

Degrees

  • High School Diploma
  • Some College (No Degree)

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