LiveCareer-Resume

administrative clerk resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing a great experience for all customers.

Skills
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • Food and Beverage Service
  • Warm and Friendly
  • Specials Promotion and Upselling
  • Menu Memorization and Presentation
  • High-Volume Dining
  • Dining Room Cleaning and Upkeep
Education
Los Angeles Harbor College Wilmington, CA Expected in Associate of Arts : Communications - GPA :
Harbor Teacher Preparation Academy Wilmington, CA Expected in 06/2014 High School Diploma : - GPA :
Work History
Corecivic - Administrative Clerk
Fowler, CO, 06/2014 - Current
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Communicated with customers via phone and email to confirm tours and respond to inquiries.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
  • Developed tour programming to enhance guest experiences.
  • Collected tickets and fees from each individual prior to start of the tour.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained membership database, ensuring that all information was current and accurate.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates in the museum.
Securitas Security Services Usa, Inc. - Concierge
Epping, NH, 05/2021 - Current
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Contributed to team objectives in fast-paced environment.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Coordinate transportation for individuals to attend events, activities, medical appointments and shopping trips.
  • Trained employees to offer high-quality, cost-effective care to all residents.
  • Assisted residents by furnishing information and directions to their desired location
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained frequent supervision of residents unable to call for assistance.
Lowe's Companies, Inc. - Cashier, Party Server, Receptionist- Supervisor
Tucson, AZ, 09/2016 - 02/2020
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
American Vintage Clothing - Cashier
City, STATE, 04/2020 - 05/2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized clothes.
  • Cleaned, closed and secured store at end of shift.
  • Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
  • Created stunning displays to capture customer attention. and increase sales.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Processed accurate credit, debit, check and cash sales transactions for more than 30 customer orders per day.
Languages
English :
Native or Bilingual
Negotiated :
Spanish :
Native or Bilingual
Negotiated :

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Resume Overview

School Attended

  • Los Angeles Harbor College
  • Harbor Teacher Preparation Academy

Job Titles Held:

  • Administrative Clerk
  • Concierge
  • Cashier, Party Server, Receptionist- Supervisor
  • Cashier

Degrees

  • Associate of Arts
  • High School Diploma

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