(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Organized and attentive professional with demonstrated talent in administrative support. Successful at delivering key clerical support to internal teams, customers, vendors and other stakeholders. Demonstrated success in analytical problem solving and boosting operational efficiency. Bringing over 10 years of superior performance in related roles. Hardworking Customer Service Representative with many years of experience working with product and/or service. Trained in project and time management proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

  • Spreadsheet development
  • Billing and Invoicing
  • Complex transaction processing
  • Customer follow-up
  • Inventory Control
  • Database administration
  • Scheduling and calendar management
  • MS Office
  • Data Entry
  • Sorting and labeling
  • Bookkeeping
  • Multi-line telephone systems
  • Customer and client relations
  • Security awareness
  • Office administration
  • Professional demeanor
  • Documentation and reporting
  • Business operations
Mattie T Blount High School Eight Mile, AL Expected in 05/2008 High School Diploma : - GPA :
Bishop State Community College Mobile, AL Expected in : - GPA :
Work History
Rapid Global Business Solutions, Inc - Administrative Clerk
Laurel, MS, 01/2020 - Current
  • Conducted surveys and documented all responses.
  • Corrected any data entry error to prevent later issues such as duplication or data degradation.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Consistently reviewed payroll, ensuring appropriate staff levels at all times.
Gan Plc - Customer Service
Miami, FL, 12/2016 - 01/2020
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
Northrim Bancorp, Inc. - Supply Specialist
Anchorage, AK, 06/2008 - 06/2010
  • Revised customer assistance materials to communicate and ensure compliance with new directives while improving operations and guidance.
  • Updated customer assistance materials to communicate and ensure compliance with new directives and technology changes to improve logistics operations.
  • Managed and maintained synchronization of supply chains for procurement of goods and services.
  • Reviewed supply policies, plans and procedures to resolve issues impacting logistics operations and supply accountability.
  • Reviewed, revised and rewrote procedures to deliver effective resolutions to complex accountability problems.
  • Built highly collaborative teams to provide operational support and equipment management.
  • Maintained and managed HAZMAT program.
  • Signed off on existing contracts to verify completion of contractual deliverables.
  • Supported all military and civilian customers through engagement, technical assistance and customer service.
  • Closely monitored material readiness of high-priority units.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Otg - Cashier Team Lead
Jamaica, NY, 12/2007 - 05/2008
  • Monitored areas for security issues and safety hazards.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Counted cash in register drawer at beginning and end of shift.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
  • Educated customers on promotions to enhance sales.
  • Checked prices for customers and processed items sold by scanning barcodes.

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Resume Overview

School Attended

  • Mattie T Blount High School
  • Bishop State Community College

Job Titles Held:

  • Administrative Clerk
  • Customer Service
  • Supply Specialist
  • Cashier Team Lead


  • High School Diploma
  • Some College (No Degree)

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