SEARCH

Administrative Clerk Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
ADMINISTRATIVE CLERK
Professional Summary
Dependable Customer Service Representative bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.
Skills
  • Exceptional interpersonal communication
  • Effective leader
  • Staff training/development
  • Efficient multi-tasker
  • Customer service-oriented
  • Organized
  • Consistently meet goals
  • Conflict resolution
  • Proficient in Microsoft Word, Office, Power Point, Excel and  Publisher software.
Work History
02/2019 to Current
Administrative ClerkCompany Name – City, State
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation
  • Assisted Sales Rep in partnering with Leasing Corps to increase sales, drive and promote merchandise categories, and expand markets
  • Answered multi-line phone system and transferred callers to appropriate department or staff member
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks
  • Balanced duties of Associate while also functioning as Head Clerk
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs
  • Provided direction, support, and ongoing feedback to staff
  • Utilized company tools to diagnose opportunities and develops action plans to improve performance
  • Generated documents necessary for internal meetings
04/2013 to 05/2016
Call Center AgentCompany Name – City, State
  • Met or exceeded service and quality standards every review period.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Managed high call volume with tact and professionalism.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Managed call center from companies such Cricket Wireless, T Mobile, Straight Talk Wireless, Track phone Wireless, Net 10, Henry Morrison Software, 
01/2011 to 01/2013
Manager Family BusinessCompany Name – City, State
  • Partnered successfully with different companies to produce a variety of options in the Locksmith business for new and existent customers.
  • Spearheaded cross-functional initiative to achieve the desired business productivity.
  • Trained, coached and mentored new staff to ensure smooth adoption of the business.
  • Worked directly with clients and other departments to achieve better results inside the family business productivity.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Hired and trained 15 new staff.
01/2010 to 01/2011
Customer Service Representative And SupervisorCompany Name – City, State
  • Answered an average of 150 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Successfully acquired an average of 230 new customers per month, generating a 35% growth in revenue.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Scored in top 10% of employees in successful resolution of issues
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
Education
2009
High School Diploma
Liceo Bilingue Centroamericano - City, State
Associate of Arts: Civil EngeeneringUniversidad Catolica - City, State
Certifications
  • Management Skills and Learning interact with customers. Pan-American Consulting Group. Trainer Lic. Olga Marina Obando. Graduation year: 2011.  San Pedro Sula, Honduras.


  • Customer Service and Technical Support. Allied Global.  Graduation year: 2013.  San Pedro Sula, Honduras.


  • Quality Assurance training. Trainer Samuel Salazar.  Graduation year: 2015.  San Pedro Sula, Honduras.


  • Basic Autodesk AutoCAD certification. Universidad Catolica. Graduation year: 2016. San Pedro Sula, Honduras.


  • Microsoft certified Excel Basic and Advanced. Go Skills. Graduation year: 2018. Orange Park, Fl, United States of America.


  • Adult and Pediatric CPR/AED and First Aid Certification for Lay Rescuers following the National Cognitive Evaluation in accordance with the Protrainings curriculum and the American Heart Association guidelines.  Instructor Roy W. Shaw. Graduation year: 2018. Orange Park, Fl, United States of America.
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Liceo Bilingue Centroamericano
  • Universidad Catolica

Job Titles Held:

  • Administrative Clerk
  • Call Center Agent
  • Manager Family Business
  • Customer Service Representative And Supervisor

Degrees

  • High School Diploma
    Associate of Arts : Civil Engeenering

Similar Resumes

View All
Administrative-Clerk-resume-sample

Administrative Clerk

Buffalo, New York