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Administrative/Clerk Resume Example

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ADMINISTRATIVE/CLERK
Professional Summary

Customer service professional seeking a management role. Skilled in training staff and establishing with clients. Self-motivated with exceptional communication and computer capabilities. With expertise in delivering support services and resolving customer complaints. Trained in Excel, power point, Microsoft WORD.

Skills
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Strong client relations
  • Proficient in cash management
  • Shipping and receiving professional
  • Credit card processing
  • Multi-line phone talent
  • POS systems expert
  • Medical terminology knowledge
  • Team building
  • Appointment setting
  • Works well under pressure
  • Flexible
  • Excellent communication skills
  • Multi-line phone proficiency
  • Filing and data archiving
  • Critical thinker
  • Types 35 WPM
  • Attention to detail
  • Self-motivated
  • Persuasive negotiator
  • People-oriented
  • Sales Representative of the Month Award
  • Adept multi-tasker
  • Dedicated team player
  • Database Entry
  • Filing
  • Scheduling
  • Office Supply Ordering
  • Spreadsheets
  • Database administration
  • MS Office
  • Mail handling
Work History
Administrative/Clerk, 02/2014 to Current
Company Name – City, State
  • Answered an average of 200 calls per day by addressing customer inquiries, solving problems and transforming information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Directed calls to appropriate individuals and departments.
  • Asked open-ended questions to assess customer needs.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Generated documents necessary for internal meetings.
  • Utilized company tools to identify opportunities and develop action plans to improve performance.
  • Assisted management with supervision of store.
  • Prioritized, planned, and adjusted schedules as necessary to maximize sales.
  • Controlled inventory stock levels, reordering as necessary within budget.
  • Proofread and edited professional business documents prior to release and request for approval.
  • Checked pricing, signage and display information for accuracy, making changes for events and promotions.
  • Consistently reviewed payroll, ensuring appropriate staff levels at all times.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Created PowerPoint presentations for business development purposes.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Assisted customers by answering questions and fulfilling requests.
Receptionist/Clerk, 09/2013 to 12/2013
Company Name – City, State
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Designed displays to make the store experience interactive, engaging and reassuring.
  • Learned, referenced and applied product knowledge information.
  • Replenished supplies, bags and other materials at each cash wrap.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Recommended alternative items if product was out of stock.
  • Created and maintained an organized database to develop promotional sales.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
Sales Associate/Receptionist , 03/2011 to 09/2012
Company Name – City, State
  • Answered a good amount of calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Operated a POS system to itemize and complete an average of number customer purchases.
  • Folded and arranged garments in attractive displays.
  • Recommended alternative items if product was out of stock.
Education
High School Diploma: 2009
Marion High School - City, State
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Resume Overview

School Attended

  • Marion High School

Job Titles Held:

  • Administrative/Clerk
  • Receptionist/Clerk
  • Sales Associate/Receptionist

Degrees

  • High School Diploma : 2009

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