administrative clerical support customer service resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Human Services Specialist Level l/ll (with Special Skills Classes) SUMMARY OF QUALIFICATIONS Over 20 years of experience of providing highly specialized administrative and clerical support in a challenging and fast-paced office environment. Proficient in document preparation, file maintenance, record-keeping, performing lead work duties and navigating through multiple computer systems while interacting with customers Ability to maintain efficiency and focus despite constant interruptions and meet critical deadlines. Highly skilled in operating standard office equipment, including job related computer hardware and software applications, fax machines, photocopiers, and multi-line telephones. Posses excellent communication and interpersonal skills with the ability to train, supervise and motivate staff to produce high quality work.

  • Clerical
  • CA
  • Clients
  • Client
  • Customer service
  • Data base
  • Imaging
  • Medical Terminology
  • Mail
  • Window
  • Multi-line telephones
  • Quality
  • Reception
  • Supervisor
  • Type
Work History
Administrative/Clerical Support, Customer Service, 06/1998 to Current
Ascension HealthSaint Louis, MO,
  • Follow detailed Department of Human Assistance (DHA) Calwin application registration procedures to capture required information needed to process intake applications for various public assistance programs such as CalWorks, CalFresh and Medi-cal on a daily basis.
  • Process courtesy applications; schedule initial intake appointments, re-schedule missed intake and expedited services appointments and give clients an updated notice of new appointment time and date.
  • Effectively used county data base system to login in clients and electronically notify case managers clients are in reception area to be seen.
  • Set- up cases for Inter-County transfers; prepare application packages and send to appropriate county.
  • Provide a variety of clerical support duties including answering multi-line telephones; relay messages and transfer calls; type, file and photocopy documents; sort and deliver mail and follow-up on all duties as needed.
  • Also during Document Imaging for the bureau.
  • Serve as Acting Supervisor; and Acting SOA, plan organize and direct work flow of clerical staff.
  • Helping customers to use the Kiosk in the lobby for their business in our offices.
  • Provide responsive high quality customer service to clients, co-workers, internal and external bureau staff, supervisors and all levels of management.
  • Function calmly in stressful situations, which require a high degree of sensitivity, tact and diplomacy.
  • Serve as initial contact at reception window for up to 125 clients on a monthly basis who are seeking public assistance help, inquiring about their eligibility, requesting see case managers, turning in requested verification, asking questions about the county’s application process or seeking social work services.
  • Communication.
  • Communicate effectively with a variety of individuals representing diverse cultures and backgrounds.
  • Maintain knowledge of county, state and federal regulation to effectively interpret complex rules and regulations to members of the public seeking assistance to ensure applicants apply to appropriate programs.
  • Answer client questions and address complaints or concerns in a professional courteous and timely manner.
Emergency Dispatcher, 04/1997 to 11/1997
AD&T SecurityCity, STATE,
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Answered calls from automatic routing system and took basic information from callers.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Sr. Food Service Worker, 05/1993 to 12/1996
UCD Medical CenterCity, STATE,
  • Utilized culinary and cutlery tools to prepare various foods for cooking or cold dish presentations.
  • Used proper handling and preservation methods while packaging and storing food products.
  • Inspected equipment such as refrigerators and warming lamps every [Timeframe] to check compliance with safe operating levels.
  • Maintained composure and work quality while under stress.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Medical Terminology Course Work Skill & Business Education Sacramento, CA Certified Nurse Aid/General Clerk Certificate: , Expected in
Sacramento City College - Sacramento, CA
Education Diploma: , Expected in
Goldsboro High School - Goldsboro, NC

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Resume Overview

School Attended

  • Sacramento City College
  • Goldsboro High School

Job Titles Held:

  • Administrative/Clerical Support, Customer Service
  • Emergency Dispatcher
  • Sr. Food Service Worker


  • Medical Terminology Course Work Skill & Business Education Sacramento, CA Certified Nurse Aid/General Clerk Certificate
  • Education Diploma

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