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Administrative/Cash Office Associate Resume Example

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ADMINISTRATIVE/CASH OFFICE ASSOCIATE
Professional Summary

Detail-oriented administrative team member well-versed in assisting with financial operations, managing records and coordinating paperwork. Good multitasker and problem-solver adept at remaining calm and professional in busy, high-pressure environments.

Skills
  • Bookkeeping
  • Paperwork coordination
  • Records management
  • Office administration
  • Sorting and labeling
  • Data entry
  • Balance reconciliations
  • Store opening/closing procedures
  • Communication skills
  • Time management strength
  • Multi-tasking skill
  • Team leadership
  • Cash drawer management
  • Credit card processing
Work History
  • Administrative/Cash Office Associate
  • Lowes Home Improvement
  • Bloomington, IN
  • May 2016 to Current
  • Verified cash flow and electronic transactions from credit card system to balance registers.
  • Maintained petty cash records of debits and credits in accordance with established policies and procedures.
  • Provided cash handling including sorting and counting coin and currency to make change for associates.
  • Researched vendor invoices to verify proper payment for deliveries.
  • Investigated financial inconsistencies to solve discrepancies and reported to manager.
  • Balanced safe, prepared tills and prepared register bags for next sales date.
  • Prepared bank deposits and corporate cash shipments.
  • Researched and resolved account discrepancies.
  • Head Cashier/Customer Service Associate
  • Lowes Home Improvement
  • Bloomington, IN
  • May 2016 to Current
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
  • Internship Student
  • Landmark Eye Care
  • Bloomington, IN
  • March 2016 to May 2016
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
  • Upheld strict security procedures to maintain data confidentiality.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Proficient use and general understanding of electronic medical record as well as HIPAA rules and regulations for patient health information.
  • Server
  • Bob Evans
  • Bloomington, IN
  • September 2014 to February 2016
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Created orders, documented special requests and followed up withkitchen personnel to foster top-quality service and minimize complaints.
Education
  • High School Diploma
  • Bloomington High School North
  • Bloomington, IN
  • June 2016
  • General Studies/Business
  • Ivy Tech Community College Of Indiana
  • Bloomington, IN
Additional Information

References available upon request.

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Resume Overview

Companies Worked For:

  • Lowes Home Improvement
  • Landmark Eye Care
  • Bob Evans

School Attended

  • Bloomington High School North
  • Ivy Tech Community College Of Indiana

Job Titles Held:

  • Administrative/Cash Office Associate
  • Head Cashier/Customer Service Associate
  • Internship Student
  • Server

Degrees

  • High School Diploma
    General Studies/Business

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