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Administrative Assistant to the Vice President Resume Example

Resume Score: 80%

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ADMINISTRATIVE ASSISTANT TO THE VICE PRESIDENT
Professional Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Skills
  • Scheduling
  • Scheduling and calendar management
  • Business correspondence
  • Recordkeeping
  • Filing and data archiving
  • Customer and client relations
  • Documentation and control
  • Multi-line phone proficiency
  • Assisting the VP of Redstone@Home in all aspects of business where needed.
  • Payroll and budgeting
  • AP/AR proficiency
  • Records management
  • Customer relations and communications
  • Business administration
  • Office administration
  • Administrative support
  • Fax Handling including incoming/outgoing, and attaching all documents to the patient file in the EMR system
Work History
Administrative Assistant to the Vice President , 09/2019 to Current
Redstone Highlands – Greensburg, PA
  • Answered multi-line phone system and transferred callers to appropriate department or staff member if necessary.
  • Received and routed business correspondence to correct departments and staff members.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming mail.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Maintained clean reception area to promote positive, professional environment.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
  • Supported Payroll process
  • Supported AP process
  • Assisted in differernt departments when necessary
  • Communicated client concerns to Home Health, Home Care, and Hospice departments.
  • Assisted in credentialing processes.
State Farm Team Member, 04/2018 to 09/2019
Sarah Crispin-Thomas State Farm – Latrobe, PA
  • Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
  • Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value.
  • Sold auto, home, and life insurance products to individuals and using consultative selling techniques.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Maintained high standards of customer service by building relationships with clients.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
  • Responded to customer calls immediately to swiftly resolve issues and answer questions.
  • Obtained underwriting approval by completing application for coverage.
Director of Dietary, 12/2015 to 01/2018
Woodhaven Care Center – Monroevlle, PA
  • Recruited top-notch employees for Dietary Aide and Cook Supervisor positions.
  • Purchased food and cultivated strong vendor relationships.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Limited portion sizes and used garnishes to control food costs.
  • Orchestrated positive customer experiences at all stages by overseeing every area of the Dietary operations.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in food waste reduction.
  • Managed employees throughout preparation and service of 3 meals per day.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Maximized quality assurance by completing frequent checks of line.
  • Coordinated and organized all inventory.
  • Hired and managed all kitchen staff.
  • Set schedules for 17 staff by planning and designating shifts and hours.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Met with residents on a monthly basis to adress all concerns and had them pick a monthly meal.
  • Involved in Employee Appreciation committee.
  • Met with and discussed all diet preferances and restrictions with all new residents.
  • Filled in for the Diet Tech in her absence.
  • Maintained all kitchen logs for the Department of Health inspections.
Cook Supervisor, 12/2009 to 12/2015
St. Anne Home – Greensburg , PA
  • Cooked meals according to administrative policies, health code regulations and food service standards.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Inspected kitchen equipment and appliances to verify proper working order, including commercial fryers, steamers, ovens and ranges.
  • Updated daily logs.
  • Prepared and served 3 nutritious meals each day along with theraputic diets and assisted living.
  • Saved money by implementing cost-saving initiatives that addressed long-standing problems with the produce order.
  • Handled calls to address customer inquiries and concerns.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained excellent attendance record, consistently arriving to work on time.
Education
Associate of Arts: Culinary Arts, 04/2015
Westmoreland County Community College - Youngwood, PA
  • Elected Captain of Baron H. Galand Knowledge Bowl
  • Obtained Sous Chef Certification
  • Obtained CDM Certification
  • Obtained ServSafe Certification
  • Obtained Proctor/Instructor of ServSafe
No Degree: Cert - Medical Front Office And AdministrationMedCerts - Online
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Resume Overview

Companies Worked For:

  • Redstone Highlands
  • Sarah Crispin-Thomas State Farm
  • Woodhaven Care Center
  • St. Anne Home

School Attended

  • Westmoreland County Community College
  • MedCerts

Job Titles Held:

  • Administrative Assistant to the Vice President
  • State Farm Team Member
  • Director of Dietary
  • Cook Supervisor

Degrees

  • Associate of Arts : Culinary Arts , 04/2015
    No Degree : Cert - Medical Front Office And Administration

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