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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Hardworking student eager to learn more about business world while supporting employee needs and contributing to business success. Methodical, efficient and quality-driven professional.

Skills
  • Customer service savvy
  • Property tours and inspections
  • Onesite experience
  • Prospecting assistance
  • Lease oversight
  • Fair housing policies
  • Application verification
  • Relationship building and retention
  • Administrative support
  • Telephone and email etiquette
  • Training and presentations
  • MS Office
  • Critical thinking
  • Verbal and written communication
  • Clerical
  • Data management
  • Program oversight
  • Presentation skills
  • Public outreach
Work History
08/2016 to 02/2018
Administrative Assistant to the President Cleveland Clinic Brunswick, OH,
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Kept meticulous records of all correspondence between management and tenants.
  • Marketed property to local businesses through collateral, emails and phone calls.
05/2018 to 02/2019
Receptionist Landmark Health Brooklyn, NY,
  • Kept records to maintain data by entering and updating information.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
02/2020 to 12/2020
Apartment Leasing Consultant-internship UDR Inc. City, STATE,
  • Performed background checks on apartment applicants.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Kept meticulous records of all correspondence between management and tenants.
  • Distributed and followed up on tenant renewal notices.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Boosted occupancy 95% by leveraging market knowledge and successful promotional strategies.
  • Experienced with new construction, luxury apartment buildings, condominiums and 55+ communities and units.
  • Invited prospects to fill out application upon completion of property tour.
  • Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.
  • Entered customer interaction details in order to track requests, document problems and record solutions offered.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

02/2021 to Current
Community Outreach Intern HOUSD City, STATE,
  • Acted as main point of contact between management, clinical staffs and external community.
  • Documented and analyzed performance of different programs in order to make proactive decisions about services.
  • Educated community members regarding resources and community program.
  • Fielded phone calls and pleasantly greeted office visitors, answering questions and inquiries regarding community resources and services.
  • Compiled information from multiple, reliable sources and uploaded to system using Microsoft/Google.
  • Answered and screened 100 calls to provide information, schedule appointments and take detailed messages.
Education
Expected in 08/2021
Associate of Arts: Associates in Arts
Valencia College - Orlando, FL
GPA:
  • After I receive my AA degree I will be continuing education in Business Economics.
  • Along with my AA I will be qualified to receive my CPM (Certified Property Manager) and CAM (Certified Apartment Manager) designations.
  • Student member of International Real Estate Management AKA IREM
Expected in 05/2019
High School Diploma:
Osceola High School - Kissimmee, FL
GPA:
Certifications
  • Technical Certificate in Business Specialist
  • Technical Certificate in Operations Support and Service

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Resume Overview

School Attended

  • Valencia College
  • Osceola High School

Job Titles Held:

  • Administrative Assistant to the President
  • Receptionist
  • Apartment Leasing Consultant-internship
  • Community Outreach Intern

Degrees

  • Associate of Arts
  • High School Diploma

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