, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Hardworking student eager to learn more about business world while supporting employee needs and contributing to business success. Methodical, efficient and quality-driven professional.
- Customer service savvy
- Property tours and inspections
- Onesite experience
- Prospecting assistance
- Lease oversight
- Fair housing policies
- Application verification
- Relationship building and retention
- Administrative support
- Telephone and email etiquette
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- Training and presentations
- MS Office
- Critical thinking
- Verbal and written communication
- Clerical
- Data management
- Program oversight
- Presentation skills
- Public outreach
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08/2016 to 02/2018 Administrative Assistant to the President Cleveland Clinic – Brunswick, OH,
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Kept meticulous records of all correspondence between management and tenants.
- Marketed property to local businesses through collateral, emails and phone calls.
05/2018 to 02/2019 Receptionist Landmark Health – Brooklyn, NY,
- Kept records to maintain data by entering and updating information.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
02/2020 to 12/2020 Apartment Leasing Consultant-internship UDR Inc. – City, STATE,
- Performed background checks on apartment applicants.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Kept meticulous records of all correspondence between management and tenants.
- Distributed and followed up on tenant renewal notices.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Boosted occupancy 95% by leveraging market knowledge and successful promotional strategies.
- Experienced with new construction, luxury apartment buildings, condominiums and 55+ communities and units.
- Invited prospects to fill out application upon completion of property tour.
- Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.
- Entered customer interaction details in order to track requests, document problems and record solutions offered.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
02/2021 to Current Community Outreach Intern HOUSD – City, STATE,
- Acted as main point of contact between management, clinical staffs and external community.
- Documented and analyzed performance of different programs in order to make proactive decisions about services.
- Educated community members regarding resources and community program.
- Fielded phone calls and pleasantly greeted office visitors, answering questions and inquiries regarding community resources and services.
- Compiled information from multiple, reliable sources and uploaded to system using Microsoft/Google.
- Answered and screened 100 calls to provide information, schedule appointments and take detailed messages.
Expected in 08/2021 Associate of Arts: Associates in Arts
Valencia College - Orlando, FL
GPA:
- After I receive my AA degree I will be continuing education in Business Economics.
- Along with my AA I will be qualified to receive my CPM (Certified Property Manager) and CAM (Certified Apartment Manager) designations.
- Student member of International Real Estate Management AKA IREM
Expected in 05/2019 High School Diploma:
Osceola High School - Kissimmee, FL
GPA:
- Technical Certificate in Business Specialist
- Technical Certificate in Operations Support and Service
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