Hardworking student eager to learn more about business world while supporting employee needs and contributing to business success. Methodical, efficient and quality-driven professional.
Skills
Customer service savvy
Property tours and inspections
Onesite experience
Prospecting assistance
Lease oversight
Fair housing policies
Application verification
Relationship building and retention
Administrative support
Telephone and email etiquette
Training and presentations
MS Office
Critical thinking
Verbal and written communication
Clerical
Data management
Program oversight
Presentation skills
Public outreach
Work History
08/2016 to 02/2018
Administrative Assistant to the PresidentCleveland Clinic – Brunswick, OH,
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Toured property with prospective tenants and provided wealth of information in regards to its key features.
Kept meticulous records of all correspondence between management and tenants.
Marketed property to local businesses through collateral, emails and phone calls.
05/2018 to 02/2019
ReceptionistLandmark Health – Brooklyn, NY,
Kept records to maintain data by entering and updating information.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Supported various administrative duties by proofreading, transcribing and invoicing.
Kept reception area clean and neat to give visitors positive first impression.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
02/2020 to 12/2020
Apartment Leasing Consultant-internshipUDR Inc. – City, STATE,
Performed background checks on apartment applicants.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Toured property with prospective tenants and provided wealth of information in regards to its key features.
Kept meticulous records of all correspondence between management and tenants.
Distributed and followed up on tenant renewal notices.
Resolved conflicts between tenants regarding noise, encroachments and parking.
Boosted occupancy 95% by leveraging market knowledge and successful promotional strategies.
Experienced with new construction, luxury apartment buildings, condominiums and 55+ communities and units.
Invited prospects to fill out application upon completion of property tour.
Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.
Entered customer interaction details in order to track requests, document problems and record solutions offered.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
02/2021 to Current
Community Outreach InternHOUSD – City, STATE,
Acted as main point of contact between management, clinical staffs and external community.
Documented and analyzed performance of different programs in order to make proactive decisions about services.
Educated community members regarding resources and community program.
Fielded phone calls and pleasantly greeted office visitors, answering questions and inquiries regarding community resources and services.
Compiled information from multiple, reliable sources and uploaded to system using Microsoft/Google.
Answered and screened 100 calls to provide information, schedule appointments and take detailed messages.
Education
Expected in 08/2021
Associate of Arts: Associates in Arts Valencia College - Orlando, FL GPA:
After I receive my AA degree I will be continuing education in Business Economics.
Along with my AA I will be qualified to receive my CPM (Certified Property Manager) and CAM (Certified Apartment Manager) designations.
Student member of International Real Estate Management AKA IREM
Expected in 05/2019
High School Diploma: Osceola High School - Kissimmee, FL GPA:
Certifications
Technical Certificate in Business Specialist
Technical Certificate in Operations Support and Service
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