LiveCareer-Resume

administrative assistant to the grants coordinator resume example with 10+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Caring, motivated and skilled individual passionate about positively impacting programs and helping participants by providing expert support. Familiar with quality assurance and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach. Proficient in computer programs, product sales and customer appointment set-up. Committed to maintaining the highest standards of service. Planner, prioritizer and problem-solver. Eager to apply skills and 9+ years of administrative/customer relations experience.

Skills
  • Planning and organizing
  • Notable listener and understanding to staff members and employees
  • Friendly and knowledgeable customer service
  • Excellent problem solving skills
  • ADP Workforce Now
  • Adaptable in cultural sensitivity in a diverse workforce
  • Resourceful and well- rounded team player
  • Fast and diligent worker to commit to deadlines
  • Highly adaptable, flexible, positive individual open to new ideas and experience, while providing excellent quality assurance
  • Administrative Support
  • Microsoft Word, Excel, PowerPoint, Teams
  • Expense Coordination
Education
Toronto Metropolitan University Toronto, Canada, Expected in 12/2022 Associate of Science : Psychology - GPA :
  • Obtained certificate in Psychology
  • Studied foundations for Psychology including Psych 101, Abnormal Psychology, Psychology and Law, Drugs and Human Behavior, Human Sexuality, Psych 202, and Statistics.
Cornwall Collegiate And Vocational School Cornwall, ON, Expected in 06/2008 High School Diploma : - GPA :
Work History
Weston - Administrative Assistant to The Grants Coordinator
Woodruff, WI, 12/2022 - Current
  • Collaborated on program operations , including offering feedback from participants and improvement recommendations
  • Detailed program operations and participant activities with comprehensive record keeping
  • Communicated directly with doctors offices via telephone, fax, and email
  • Managed approximately 20 calls in a two hour window frame for retrieving reports
  • Determined proper course of action for obtaining reports within turn around time
  • Assisted customers with prompt and polite support in-person and via telephone
  • Actively pursued personal learning and development opportunities
  • Kept cubicle area clean, tidy and professional in appearance to maximize worker efficiency
  • Worked with management team to implement proper division of responsibilities
  • Determined customer needs by asking relevant questions and listening actively to responses
  • Collected faxes from doctors offices and distributed to correct departments
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Scheduled office meetings and client appointments for staff teams.
  • Executed record filing system to improve document organization and management.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Assisted development and implementation of new administrative procedures.
  • Developed strategies to streamline and improve office procedures.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Maintained vendor contract and licensing expiration data.
  • Record and transcribe minutes of meetings.
  • Managed executive calendars to strategically coordinate meetings and appointments.
Aspirus - Administrative Assistant to the Principal
Gainesville, FL, 10/2019 - 12/2022
  • Responsible for student safety and confidentiality.
  • Cleaned and sanitized equipment and workstation to pass health and safety inspections.
  • Closely collaborated with management team to make necessary improvements.
  • Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
  • Performed bookkeeping and accounting tasks for school.
  • Composed, typed and distributed correspondence, reports and notices.
  • Answered phones, took messages and transferred calls.
  • Used PA system, two-way radio and multi-line phone system.
  • Maintained timesheets and absences for school.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent relationships with parents through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
University Of Florida - Pharmacy Clerk
City, STATE, 06/2014 - 05/2019
  • Established and maintained patient profiles, updating organizational database with current information.
  • Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
  • Counted and labeled prescriptions with correct item and quantity.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
  • Stocked shelves with medications and other pharmacy items for consistent availability.
  • Explained medication use and side effects under pharmacist direction.
  • Confirmed customer information and insurance eligibility for prescriptions.
  • Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
  • Verified prescription information prior to entry in pharmacy computer system.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Filled and dispensed medication prescriptions accurately as ordered by physicians.
  • Maintained accurate records of drug inventory and orders for pharmacy customers.
  • Answered questions regarding medication instructions and usage.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Greeted customers at counter and provided excellent customer service.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Generated labels for prescriptions and maintained accurate records.
  • Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
  • Verified patient information to correctly dispense medications.
  • Organized pharmacy area to maintain clean and orderly environment.
  • Supported pharmacists with day-to-day activities and pharmacy office management functions.
  • Re-stocked shelves with prescribed medications and health care products.
  • Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
  • Input patient information into computer system for prescription orders.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
StarTek - Call Center Representative
City, State, 03/2012 - 02/2014
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Responded to customer calls and emails to answer questions about products and services.
  • Addressed customer account discrepancies and concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Maintained and managed customer files and databases.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved accounting, service and delivery concerns.
  • Educated customers about billing, payment processing and support policies and procedures.

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Resume Overview

School Attended

  • Toronto Metropolitan University
  • Cornwall Collegiate And Vocational School

Job Titles Held:

  • Administrative Assistant to The Grants Coordinator
  • Administrative Assistant to the Principal
  • Pharmacy Clerk
  • Call Center Representative

Degrees

  • Associate of Science
  • High School Diploma

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