Administrative Assistant To The Director Operation Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional direct patient care and customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent task and assist others in the region when asked. Successful Administrative Assistant with experience supporting Clinical Managers in varies areas of needs and managing task with little oversight. Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline office operations. Proficient in Micro-Soft 365 and FMC4Me Ecube and Ecube Reports .

  • One of the new hire classes video(2015 ) based on empathy for dialysis patients-based on clinical staff doing a mock graduation for a dying dialysis/cancer patient who wanted to see his daughter graduate high school . Patient took a turn for the worse approximately two months before the formal graduation and Fresenius highlighted how empathy is a part of the direct and indirect patient care. . The video was based on a true story - based on a patient at the clinic were I was part of the Incenter Director Patient Care Team 2014. Patient did see his daughter in Cap and Gown because of the mock graduation our team created and passed the next morning at 3 AM . The Social Work wrote corporate a letter commending out team for outstanding empathy towards our patient.
  • Awarded plaque from Home Therapies for patient avocation , education and care for all ESRD patients. 2015
  • Incenter Preceptor C.C.H.T from 2013 to transfer to AA 1 position
  • End of 2019 I received a invitation from Marc Moreau VP Procurement Excellence to participate in the first Summit for a select employees who were identified as the top R2P Super User company wide. Group was selected by procurement team to provide suggestions in improvements and identify area's of difficultly . After Summit received certification for being a R2P Super User and currently on a corporate list for the Mississippi Valley River Region contact for to assist new R2P user and current users who are struggling in Ariba.
  • I currently participate with the initial selected group of Super Users in reversion's and update pilots in Ariba with the procurement team via Teams monthly or as needed.
  • Currently participating in W.E.R.G. Mentor program as a mentee
  • Use Academy to complete serval skills cohorts
  • Currently accepted and enrolled as of March 2021 in Western Governs University on- line for my BS in Accounting and Bussines.
  • Office administration general duties
  • Accounts Payable /Receivable Ariba-SAP
  • One Drive- use daily for updating Regional Reports and gathering information via shared files.
  • Sharepoint- Created individual Clinic Groups - so Social Workers and Dieticians.
  • Utilize Teams, Office 365, and several other Microsoft Office suites.
  • Motivated to help others and open to situations on improvement.
Work History
05/2016 to Current
Administrative Assistant to the Director Operation Kindred Healthcare Houston, TX,
  • Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Organized weekly/monthly Clinic Managers meetings and logged minutes for corporate records.
  • Processed invoices and expenses using SAP and Ariba/R2P to facilitate on-time payment.
  • Listed on Fresenius Corporate list as a top R2P Super User and was one of a group of Top Super R2P users invited to meet with Procurement in Waltham, Massachusets to assist Ariba /R2P to identified and recommended changes to existing processes to improve accuracy, efficiency and quality Ariba ordering system in January 2020 . Received award for R2P Super user . Continue to assist all R2P users region wide with Ariba.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Managed accounts payable and receivable for Ozark Area /Mississippi River Valley/West Division
  • Reviewed all medical records request and followed up
  • Assisted in correcting billing records scanned to DI as needed.
  • Updated area secretaries on new or revised policy
  • Assisted area secretaries and clinical managers with billing questions
  • Executed record filing system to improve document organization and management.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Monitored premises, screened visitors, and updated logs .
  • Monitored Director of Operation's work calendar and scheduled appointments, meetings and travel as needed.
  • Updated regional weekly/monthly patient treatment tracking spreadsheet
  • Updated daily Regional Covid -19 report for Ozark Area
  • Processed monthly Missouri Kidney Program reuburstment for approved patients
  • Obtained vendor numbers for all new vendor request and enter request into R2P Supplier.
  • Assisted in agreements for janitorial services , and long term care facilities .
  • Assisted in 1 remodel of dialysis clinic , 3 relocations ,and 1 new clinic .
  • Maintain updated records for physician licenses and medical records
  • Assisted in CMS surveys at clinic locations
  • Sorted and distributed office mail and recorded incoming shipments for corporate records
  • Assisted in employee licenses tracking -Nursing - CCHT -CPR
12/2010 to 05/2016
Certified Dialysis Technician St. Dominic Hospital Jackson, MS,
  • Recorded patient's pre-dialysis weight, vitals and any new medical conditions.
  • Set-up equipment for dialysis and primed dialyzer in preparation for use.
  • Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
  • Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
  • Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
  • Recorded client data on hemodialysis flow chart.
  • Provided in-patient care for eight dialysis patients simultaneously focusing on providing clean, safe and comfortable treatment environment.
  • Administered medication such as Heparin, oxygen, anesthetic, and saline as needed.
  • Provided consultation to patients on community support programs, ambulatory treatment options, or termination of treatment.
  • Awarded a plaque from Home Therapies for educating In-Center patients on dialysis options before My Life, My Dialysis Choice .
  • Preceptor -new hires and continue education on new and revised policy with current staff monthly.
  • Assisted in setting up for Vascular Access Appointments, transportation and monitoring newly developed dialysis access's
  • Assisted in part time in auditing medical records , new admissions records , DI billing records ,communication with long term care facility , setting up Medicaid Transport for dialysis patients.
  • Assisted in transfer of patient to other dialysis clinics with updated medical records and test required per policy.
  • Conducted equipment and safety checks on hemodialysis equipment and supplies.
  • Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
  • Started and ended reverse osmosis water systems and completed water quality monitoring tests.
  • Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
  • Performed routine quality control and safety checks on all equipment.
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics, including weight, temperature, blood pressure, pulse rate, and respiration rate.
  • Inventoried, ordered, and restocked equipment and supplies needed for hemodialysis treatment.
  • Interpreted results and proposed intervention plans, including short and long-range goals, frequency and duration.
  • Used AMI and Ecube to chart patients' progress and update departmental records with data according to healthcare documentation regulation.
  • Set up and operated dialysis machines for patients receiving treatment for kidney failure.
  • Safely transported, transferred, and positioned patients on chairs for treatment.
  • Cleaned and connected to access sites, including fistulas, grafts, and catheters, by following infection control protocols.
05/2011 to 11/2015
Emergency Room Technician Texas County Memorial Hospital City, STATE,
  • Collected basic samples such as blood, urine and stool, labeling specimens properly and transferring to laboratory for testing.
  • Continuously monitored patients and reported changes to head nurses and physicians.
  • Assisted patients with limited mobility in dressing and undressing, bathing and other day-to-day needs.
  • Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring and non-invasive blood pressure monitoring systems.
  • Safely transported patients by wheelchair, stretcher or bed to other units.
  • Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
  • Worked with nurses to assess patients and prepare for tests and procedures.
  • Assisted doctors with examinations of patients by taking vital signs, including blood pressure, height, weight and drawing blood.
Expected in 2006
: Certified Nurses Assistant/Aid
Autumn Oaks Care Facility C.N.A. Program And CMT - Mountain Grove, MO,
Expected in 04/2002
Mountain Grove General Education Department - Mountain Grove, MO,
Expected in 2026
Bachelor of Science:
Western Governors University - Salt Lake City, UT

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Resume Overview

School Attended
  • Autumn Oaks Care Facility C.N.A. Program And CMT
  • Mountain Grove General Education Department
  • Western Governors University
Job Titles Held:
  • Administrative Assistant to the Director Operation
  • Certified Dialysis Technician
  • Emergency Room Technician
  • GED
  • Bachelor of Science

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