Resourceful and experienced [Job Title] offering expertise in customer service, travel coordination and file management. Dedicated team member with high attention to detail and strong organizational skills. Handles multiple projects simultaneously with high degree of accuracy.
Skills
Computers and Technology
Microsoft Office
Report Preparation
Multitasking and Time Management
Work History
08/2013 to Current
Administrative Assistant to the DirectorRv Retailer – Tucson, AZ,
Organizes inventorying, cataloging, retention, and retrieval of department documents.
Represents the department head at staff meetings and some conferences; acts as liaison to designated private agencies and organizations.
Conducts administrative research and long-range planning studies on special management activities.
Performs other duties as requested.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Coordinated travel arrangements by booking airfare, hotel and ground transportation.
Performed research to collect and record industry data.
Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
Arranged rapid office equipment repair and maintenance with vendors.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Handled client correspondence and tracked records to foster office efficiency.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Generated reports and typed letters in Word and prepared PowerPoint presentations.
Provided primary customer support to internal and external customers.
Communicated with vendors regarding backorder availability, future inventory and special orders.
08/2013 to Current
Administrative Assistant, Sign ManagerCity Of Houston – City, STATE,
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Accomplished multiple tasks within established timeframes.
Maintained computer and physical filing systems.
Coordinated special projects and managed schedules.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Arranged rapid office equipment repair and maintenance with vendors.
01/2000 to 04/2011
Tax Preparation ManagerJackson Hewitt – City, STATE,
Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
Maintained complete records of client tax returns and supporting documentation in secured areas.
Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Offered clients recommendations to reduce tax liabilities.
Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
Participated in team-building activities to enhance working relationships.
12/2010 to 02/2011
ReceptionistHOPE, Houston, Employees – City, STATE,
Managed multiple tasks and met time-sensitive deadlines.
Confirmed appointments, communicated with clients and updated client records.
Oversaw inventory materials monitoring, requisitions and supply re-stocking.
Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Sorted, received and distributed mail correspondence between departments and personnel.
Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Supported various administrative duties by proofreading, transcribing and invoicing.
Education
Expected in
Jackson Hewitt Tax Preparation – 2001 Certified Tax Accountant
State of Texas Notary Commission – 2002 Certified Notary Commissioner: - , GPA:
Expected in
D.B.A: Business Administration/Human Resource Ashford University - , GPA:
Expected in
MBA: Business
Administration/Human Resource Ashford University - , GPA:
Expected in
Bachelor of Arts: Business Administration Ashford University - , GPA:
Expected in
Paralegal Certificate: Houston Community College - , GPA:
Certifications
Certified Notary Public,
Interviewing and investigating,
Adobe Acrobat,
Westlaw, Will,
Trust and Probate,
Bankruptcy, Data Entry and 10 Key by touch
Professional Tax Account,
Paralegal.
Business Writing,
Language Access Training 101,
Managing Meetings,
Kronos Manager Time Keeping Training
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Resume Overview
School Attended
Ashford University
Ashford University
Ashford University
Houston Community College
Job Titles Held:
Administrative Assistant to the Director
Administrative Assistant, Sign Manager
Tax Preparation Manager
Receptionist
Degrees
Jackson Hewitt Tax Preparation – 2001 Certified Tax Accountant
State of Texas Notary Commission – 2002 Certified Notary Commissioner