Experienced professional with a proven track record of success increasing efficiency and improving processes for major federal offices through exemplary project management. Adept at devising and implementing procedures that save time and cut costs. Highly skilled at writing applications software, integrating systems and developing databases to meet the needs of internal and external users. Outstanding history of training, mentoring and motivating employees to achieve peak performance.
USDA, (name changed) Farm Production Agriculture Conservation-Business Center-BC (FSA, MRCS, RMA) Management Service Division, Directives, Forms, Records Management Branch, Washington, D.C. 2020 - current; USDA National Resources Conservation Service.(Reorganization named FPAC-BC)GS07-309. Full-time:40 hours a week
Administrative Assistant to the Director, United States Department, Farm Production Agriculture Conservation Records Management, DFRMB that works to promote the protection of Natural Resources on Farms, ranches and other privately owned land throughout the country
Provided confidential administrative and technical support to the the Executive Director and coordinated administrative support functions throughout the Council. Maintained confidential files, prepared correspondence, and scheduled meetings and conferences. Conducted research and developed reports and presentations. Served as liaison between the Executive Director and the other senior level managers, in both government and the private sector.
Liaised between internal and external stakeholders to provide updated project status and performance reports.
Qualities of an Highly Professional Administrative Assistant:
Excellent and effective communicator-oral and written
Secretary's Office of Customer Experience
Office of the Assistant Secretary for Administration
Office of the Secretary
U.S. Department of Agriculture
Customer Service Representative (CSR) will be providing support to the Ask USDA Contact Center. The suite of tools being used by Ask USDA is designed to centrally collect consistent cross-mission area information from across multiple channels (phone calls, emails, live webcasts) using modern communications methods.
Essential duties and responsibilities:
Qualities of an awesome Customer Service Representative:
Hutch Staffing, Inc., College Park, Maryland 2004 -2005
Management Assistant (part-time, evenings): Provide technical, administrative and project management support to agency managers. Conduct analytical studies of procedures in as various office and develop systems that improve customer service. Process time and attendance sheets. Approve procurement requests for supplies and office equipment. Manage an automated system that tracks project assignments. Serve as communications liaison among various offices, attending executive meetings and distributing minutes. Develop PowerPoint presentations, as well as data spreadsheets and reports.
Division of the United States Department of Agriculture that works to promote the protection of natural resources on farms, ranches and other privately owned land throughout the country.
Correspondence Assistant, Public Affairs Division, Executive Correspondence Management Team: Provide research, analysis, technical and quality control support for the preparation of documents for the Secretary of Agriculture, the Under Secretary for Natural Resources and Environment and other senior department staff. Handle and direct the flow of all incoming and outgoing correspondences. Train and mentor junior members of the correspondence team. Conduct quarterly training classes in correspondence procedures and techniques. Direct a 4-member research staff. Edit and proofread documents from all divisions to ensure that content is both grammatical accurate and consistent with the Department's message. Management and continuously update the ECMT databases, including Excel and Access. Track and analyze industry trends in database systems and advise upper management on proposed IT changes. Maintain a library, available to all divisions, comprised of templates for various forms of correspondence including briefs, fact sheets, general memoranda and letters to constituents. Coordinate and implement security measures to ensure the safety of confidential files. Prepare operating budgets and budget forecasts, as well as annual ECMT accounting report. Produce monthly progress reports on current projects within the Division. Use desktop publishing software to create printed material, including fact sheets, process releases, bulletins and brochures.
Acting Information Technology Specialist, Management Division (Detail Assignment), March-July 2007; Managed all IT operations, including engineering, maintenance, support and long-term planning. Wrote applications software, integrated systems and developed databases to meet the needs of internal and external users. Configured routers. Oversaw contractors. Created and assisted in the implementation of PowerPoint presentations. Served as liaison between the technical team and both internal and external customer.
Career Note: Additional experience includes roles as Administrative Assistant, Federal Judicial Center, Washington, DC and Executive Assistant, National Food Agriculture Council, Washington, DC
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