Administrative Assistant To The Director Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Experienced professional with a proven track record of success increasing efficiency and improving processes for major federal offices through exemplary project management. Adept at devising and implementing procedures that save time and cut costs. Highly skilled at writing applications software, integrating systems and developing databases to meet the needs of internal and external users. Outstanding history of training, mentoring and motivating employees to achieve peak performance.

Professional Experience
Administrative Assistant to the Director, 09/2020 to Current
LandorMilan, TN,

USDA, (name changed) Farm Production Agriculture Conservation-Business Center-BC (FSA, MRCS, RMA) Management Service Division, Directives, Forms, Records Management Branch, Washington, D.C. 2020 - current; USDA National Resources Conservation Service.(Reorganization named FPAC-BC) GS07-309. Full-time:40 hours a week

Administrative Assistant to the Director, United States Department, Farm Production Agriculture Conservation Records Management, DFRMB that works to promote the protection of Natural Resources on Farms, ranches and other privately owned land throughout the country

Provided confidential administrative and technical support to the the Executive Director and coordinated administrative support functions throughout the Council. Maintained confidential files, prepared correspondence, and scheduled meetings and conferences. Conducted research and developed reports and presentations. Served as liaison between the Executive Director and the other senior level managers, in both government and the private sector.


Liaised between internal and external stakeholders to provide updated project status and performance reports.

  • Lead person to process assignment to the team by using the ServiceNow tool to keep track of each assignments.
  • Lead person on creating new user on ARCIS database application for records that needs to be approve for retention or destruction destruction files from across the nation.
  • Maintained inventory in the administrative building supply closet to prevent shortages of supplies.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Administered all records management program components. Performed all work in accordance with records management work practices and procedures;.
  • Managed inventory of all archived records and updated same on a regular basis. Cleaned out obsolete records in coordination with appropriate work teams. Ensured adherence to all records protection audits. Contributed to long-term information system strategy development.
  • Point of contact by handling all National Bulletins, Manuals, General Manual, National Instruction, Technical Notes, Technical Release, iiFPAC Directives, Handbook, User Guides, document preservation notices.
  • Preformed all tasks in compliance with agency regulations and schedules. Provided assistance as needed for other departmental database maintenance
  • Remotely working from home Lead person who assigned assignment through the Service Now application the bulk of the staff workload.
  • Team Leadership and Training
  • Project Management
  • Quality Control
  • Customer Service
  • Contractor Supervision
  • Salesforce

Qualities of an Highly Professional Administrative Assistant:

Excellent and effective communicator-oral and written

  • Comfortable with learning new technology
  • Critical Thinker by using my Toastmaster skills in meetings and Live training presentation.
  • Works well under pressure and remains flexible in face of change and challenges.
  • Friendly and empathetic-as the frontline to USDA, The Administrative Assistant
  • Ability to follow instructions and receive constructive feedback
  • Motivated and driven to consistently provide the best Administrative Assistant
  • Confer with colleagues to formulate positions and strategies pertaining to pending issues.
  • Well engaged of knowledge of 3 areas Directive, Forms and Records Management of Management Service Division Branch


  • Managed to adept the conception, implementation and commissioning of 'Division projects by the coordinating the Directives, Forms, and Records Management input with other involved parties at the federal, state and local levels.
Customer Service Representative (DETAIL), 09/2020 to 11/2021
USDA, ASK USDA Contact CenterCity, STATE,

Secretary's Office of Customer Experience

Office of the Assistant Secretary for Administration

Office of the Secretary

U.S. Department of Agriculture

Customer Service Representative (CSR) will be providing support to the Ask USDA Contact Center. The suite of tools being used by Ask USDA is designed to centrally collect consistent cross-mission area information from across multiple channels (phone calls, emails, live webcasts) using modern communications methods.

Essential duties and responsibilities:


  • Handle calls and create cases using the Salesforce Application
  • Access knowledge of USDA basic processes using Salesforce and identify and transfer customers to the correct USDA Agency
  • Communicate with customers which Agency and procedures can assist them with their inquiry
  • Complete all the required policy and procedural operations of the Ask USDA Contact Center
  • Complete and manage any cases in Salesforce that are the Customer Service Representative responsibility
  • Gather, analyze and apply analytical methods and techniques to identify and initiate corrective actions on knowledge articles

Qualities of an awesome Customer Service Representative:

  • Excellent and effective communicator-oral and written
  • Comfortable with learning new technology
  • Works well under pressure and remains flexible in face of change and challenges
  • Dependable and highly functioning n a fast-paced environment
  • Friendly and empathetic-as the frontline to USDA, the CSR is our best foot forward
  • Critical thinker
  • Attention to detail and highly organized
  • Ability to follow instructions and receive constructive feedback
  • Motivated and driven to consistently provide the best customer service possible
Management Assistant, 02/2004 to 12/2005

Hutch Staffing, Inc., College Park, Maryland 2004 -2005

Management Assistant (part-time, evenings): Provide technical, administrative and project management support to agency managers. Conduct analytical studies of procedures in as various office and develop systems that improve customer service. Process time and attendance sheets. Approve procurement requests for supplies and office equipment. Manage an automated system that tracks project assignments. Serve as communications liaison among various offices, attending executive meetings and distributing minutes. Develop PowerPoint presentations, as well as data spreadsheets and reports.

  • Devised and manage an improved system to communicate office policies and procedures.
  • Budget Forecasting and Preparation.
  • Accounting
  • Record Keeping
Correspondence Assistant, to

Division of the United States Department of Agriculture that works to promote the protection of natural resources on farms, ranches and other privately owned land throughout the country.

Correspondence Assistant, Public Affairs Division, Executive Correspondence Management Team: Provide research, analysis, technical and quality control support for the preparation of documents for the Secretary of Agriculture, the Under Secretary for Natural Resources and Environment and other senior department staff. Handle and direct the flow of all incoming and outgoing correspondences. Train and mentor junior members of the correspondence team. Conduct quarterly training classes in correspondence procedures and techniques. Direct a 4-member research staff. Edit and proofread documents from all divisions to ensure that content is both grammatical accurate and consistent with the Department's message. Management and continuously update the ECMT databases, including Excel and Access. Track and analyze industry trends in database systems and advise upper management on proposed IT changes. Maintain a library, available to all divisions, comprised of templates for various forms of correspondence including briefs, fact sheets, general memoranda and letters to constituents. Coordinate and implement security measures to ensure the safety of confidential files. Prepare operating budgets and budget forecasts, as well as annual ECMT accounting report. Produce monthly progress reports on current projects within the Division. Use desktop publishing software to create printed material, including fact sheets, process releases, bulletins and brochures.

  • Vendor Negotiations
  • Purchasing
  • Equipment Maintenance
  • Document Production
  • Using FrontPage
  • Facilitate the implementation and commissioning of Division projects by coordinating the ECMT's input with other involved parties at the federal, state, and local levels.
  • Currently swerving as part of a project team using Six Sigma principles to develop an internal database that will reduce costs and enhance the efficiency of the correspondence process.
  • Have received 2 Outstanding Performance Awards and 3 Certificated of Merit for achievements above and beyond the scope of position requirements.

Acting Information Technology Specialist, Management Division (Detail Assignment), March-July 2007; Managed all IT operations, including engineering, maintenance, support and long-term planning. Wrote applications software, integrated systems and developed databases to meet the needs of internal and external users. Configured routers. Oversaw contractors. Created and assisted in the implementation of PowerPoint presentations. Served as liaison between the technical team and both internal and external customer.

  • Collaborated in customizing a SharePoint site for use by the Division's Central Region and developing related training materials.
  • Created and maintained a computer deployment spreadsheet that increased the efficiency of assigning and maintaining hardware.
  • Coordinated multiple IT projects, bringing them n on time and within budget.
  • IT Management
  • Troubleshooting
  • Problem Solving
  • Industry Trends Analysis
  • Workflow Coordination
  • Database Design
  • Process Improvement
  • Database NetWare and Management Support Systems.
Certificate in Private Investigator: , Expected in
Stratford Career Institute - St. Albans, Vermont
Post-Baccalaureate Certificate in Paralegal Studies: , Expected in
Kaplan University - , Washington, D.C.
Master of Science: Administration of Criminal Justice and Security, Expected in
Washington Saturday College - , Washington, D.C.
Bachelor of Science: Information Systems Management, Expected in
University of Phoenix - Phoenix, Arizona
  • Enrolled COR Level 1 Training - 2021

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Resume Overview

School Attended
  • Stratford Career Institute
  • Kaplan University
  • Washington Saturday College
  • University of Phoenix
Job Titles Held:
  • Administrative Assistant to the Director
  • Customer Service Representative (DETAIL)
  • Management Assistant
  • Correspondence Assistant
  • Certificate in Private Investigator
  • Post-Baccalaureate Certificate in Paralegal Studies
  • Master of Science
  • Bachelor of Science