Accomplished Administrative Support professional practiced at addressing all facets of business office needs, including file and document management, inventory allocation and technical training. Proficient in maintaining stringent financial controls and timelines. Offering diplomatic and professional communication, strong time management and multitasking expertise. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Skills
Sorting and labeling
Document conversion
Microsoft Powerpoint
Multi-Tasking
Writing
Organizational Skills
File Management
Clerical Duties
Microsoft Excel
Planning
Appointment setting
Work History
10/2016 to 12/2019
Administrative Assistant to the DirectorBancroft – Marlton, NJ,
Composed and proofread memos, letters, and reports to verify error-free communication.
Identified and recommended changes to exist processes to improve accuracy, efficiency and quality service.
Performed research to collect and record census and incident data.
Entered census data into Citrix system and updated customer contacts, updated information to keep records current.
Prepared and distributed team-based communications to foster collaboration and enhance team morale.
Effectively interacted with Director and Assistant Director in weekly meetings, took in-depth notes and disseminated minutes to all attendees.
Managed 8 calendars to strategically coordinate meetings, appointments and events.
Updated tracking system with census information for program.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Maintained daily reports and advised executive leaders in decision-making processes.
Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
Created and implemented standard operating procedures for records handling.
Compiled census reports for program leaders, city and state offices.
Managed over monthly invoices for facility people and maintained accurate processing and verification.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Achieved efficiency by double-checking accuracy of data and input on forms.
Found new sources for office supplies and closely monitored inventory use to cut costs by thousands of dollars.
Assisted coworkers and staff members with special tasks on daily basis.
Established administrative work procedures to track staff's daily tasks.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Successfully completed special projects to exceed goals of both department and overall organization.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
04/2014 to 08/2015
Administrative Assistant to the General ManagerHorizon FamilyMedical – City, STATE,
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Kept reception area clean and neat to give visitors a positive first impression.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
Liaised between clients and vendors and maintained effective lines of communication.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Prepared and distributed team-based communications to foster collaboration and enhance team morale.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Assisted coworkers and staff members with special tasks on daily basis.
Provided clerical support to fifty company employees by copying, faxing and filing documents.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
12/2008 to 04/2014
Residential Counselor1959 – City, STATE,
Communicated behavior choices to residents by outlining the positive and negative consequences of choices.
Cared for residents by assisting in changing bed linens, washing and ironing laundry, cleaning and personal hygiene.
Engaged SCIP and NAPPI intervention techniques to deescalate the aggressive and hostile behavior of residents.
Attended
Attended weekly and monthly meetings to develop and implement individually tailored treatment plans to lead residents to successful reintegration into society.
Counseled six residents in group sessions to assist in overcoming dependencies and adjustments to life.
Collaborated with various agencies and service providers to facilitate care coordination and information sharing.
Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
Liaised between community programs and residents and counseled six disabled and assisted living residents.
Promoted positive relations between residents and staff.
Conducted daily welfare checks and ensured that all resident needs were met by coordinating with facility staff.
Education
Expected in 08/2020
Master of Science: Public Administration/CriminalJustice North Central University - Scottsdale, AZ, GPA:
Member of National Honor Society
Coursework in Public Policy Making, Human Resource Management and Criminal Justice
Member of
Expected in 09/2016
Bachelor of Science: CriminalJustice University of Phoenix - Phoenix, AZ, GPA:
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