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Administrative Assistant to the Director Resume Example

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ADMINISTRATIVE ASSISTANT TO THE DIRECTOR
Summary

Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced [Type] environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Skills
  • Editing and proofreading
  • Data entry documentation
  • Transporting files
  • Meeting participation
  • Mail management
  • Multi-line phone systems
  • Legal documentation and reporting
  • Meeting planning
  • Detailed meeting minutes
  • Memo preparation
Experience
Administrative Assistant to the Director04/2005 to CurrentPeople Inc.Williamsville, NY
  • Strengthened traceability by developing organization systems for contracts, records, reports and agendas.
  • Organized training, client meetings, team meetings and events.
  • Managed phone calls from clients during [Job title]'s absences and delivered informative answers to questions.
  • Answered and routed telephone calls and took messages.
  • Set up and maintained physical and electronic filing systems.
  • Drafted professional business documents, such as [Type], [Type] and [Type].
  • Kept tracking system of [Type] information for program.
  • Created professional memoranda, letters and [Type] copy for [Job title]s, meeting expected deadlines for distribution.
  • Double-checked [Type] forms for [Action], resulting in [Result].
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Sorted incoming mail and disseminated all correspondence to applicable departments.
  • Maintained [Number]% accuracy while digitizing records, taking meeting minutes and messages and transcribing notes in updated [Type] software.
  • Answered phone calls by [Number] ring and asked appropriate questions to determine which department or staff member could be of service.
  • Compiled [Type] data and created reports and spreadsheets for use by [Type] department.
  • Planned and executed corporate meetings, lunches and special events for groups of [Number]+ employees.
  • Verified and logged deadlines in response to daily inquiries and requests.
  • Answered [Number] daily phone calls on multi-line phone system and transferred calls to appropriate [Job title].
  • Created, documented and implemented administrative processes to reduce process gaps and effectively train team members in proper protocols.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Worked professionally to handle all client, vendor and public guest requirements.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement [Type] program initiatives.
  • Managed new files and retrieval requests quickly, which improved filing process and accuracy by [Number]%.
  • Improved productivity initiatives, including coordinating itinerary and scheduling appointments.
  • Produced and distributed team newsletters, email updates and other forms of communication.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Collaborated with [Job Title] and [Job Title] in [Timeframe] meetings, took meticulous notes and distributed minutes to all attendees.
  • Attended meetings and took meticulous notes to disseminate to all participants.
  • Maintained data confidentiality when inputting [Type] and [Type] information into [Software] system.
  • Supported office operations, managed client correspondence, tracked records and handled internal communications.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Improved office efficiency, managing client correspondence, record tracking and data communications.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of [Number][Job title]s.
  • Spearheaded special projects and efficiently carried out effective problem-solving.
  • Strengthened operational efficiencies and traceability by developing organizational filing systems for records, agendas and reports.
  • Created agendas, took minutes and prepared documents for meetings.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Compiled and analyzed data utilizing spreadsheets or other database software such as [Software] and [Software].
  • Resolved [Type] issues quickly and escalated critical problems immediately to [Job title]
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Processed incoming mail and packages and placed envelopes in bins to be dispersed to personnel in [Type] and [Type] departments.
  • Responded to requests for immediate office support, such as data searches, office memo drafts or reference retrievals.
  • Proofed and edited letters and other correspondence to correct grammar and spelling errors.
  • Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
  • Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
  • Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
  • Supervised set up of conference rooms for corporate meetings and other events.
  • Requisitioned office supplies, assisted in payroll, performed recordkeeping and tracked time cards for all departmental office employees.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Handled all incoming calls and directed callers to appropriate department or employee.
  • Worked with [Type] department and helped to coordinate interdepartmental interactions to streamline and enhance company efficiency.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Administrative Assistant to the Vice President03/1999 to 03/2005American Water CompanyBuffalo, NY
  • Compiled [Type] data and created reports and spreadsheets for use by [Type] department.
  • Resolved [Type] issues quickly and escalated critical problems immediately to [Job title]
  • Responded to [Type] issues quickly by using [Skill] and [Skill] to provide immediate resolution, which improved customer retention by [Number]%.
  • Maintained [Number]% accuracy while digitizing records, taking meeting minutes and messages and transcribing notes in updated [Type] software.
  • Created professional memoranda, letters and [Type] copy for [Job title]s, meeting expected deadlines for distribution.
  • Maintained data confidentiality when inputting [Type] and [Type] information into [Software] system.
  • Served as central point of contact for all outside vendors needing to gain access to building.
  • Sorted incoming mail and disseminated all correspondence to applicable departments.
  • Set up and maintained physical and electronic filing systems.
  • Answered [Number] daily phone calls on multi-line phone system and transferred calls to appropriate [Job title].
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Set travel arrangements and gathered documents for management and executive staff meetings and trips.
  • Managed new files and retrieval requests quickly, which improved filing process and accuracy by [Number]%.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Double-checked [Type] forms for [Action], resulting in [Result].
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Managed phone calls from clients during [Job title]'s absences and delivered informative answers to questions.
  • Responded to requests for immediate office support, such as data searches, office memo drafts or reference retrievals.
  • Created agendas, took minutes and prepared documents for meetings.
  • Compiled and analyzed data utilizing spreadsheets or other database software such as [Software] and [Software].
  • Worked professionally to handle all client, vendor and public guest requirements.
  • Handled all incoming calls and directed callers to appropriate department or employee.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Strengthened operational efficiencies and traceability by developing organizational filing systems for records, agendas and reports.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Drafted professional business documents, such as [Type], [Type] and [Type].
  • Planned and executed corporate meetings, lunches and special events for groups of [Number]+ employees.
  • Attended meetings and took meticulous notes to disseminate to all participants.
  • Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of [Number][Job title]s.
  • Improved productivity initiatives, including coordinating itinerary and scheduling appointments.
  • Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Processed incoming mail and packages and placed envelopes in bins to be dispersed to personnel in [Type] and [Type] departments.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Verified and logged deadlines in response to daily inquiries and requests.
  • Supervised set up of conference rooms for corporate meetings and other events.
  • Proofed and edited letters and other correspondence to correct grammar and spelling errors.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement [Type] program initiatives.
Nurses Aide06/1996 to 09/1998Buffalo General HospitalBuffalo, NY
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Comforted patients and provided each with reassurance and encouragement.
  • Assisted with adequate nutrition and fluid intake.
  • Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Charted patient blood pressures, temperatures, blood sugar levels and vitals, using [Software].
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Used mobility devices and [Type] equipment to transport patients.
  • Cultivated amiable relationships with over [Number] residents, resulting in strong overall patient happiness and emotional well-being.
  • Supervised [Number] patients with diminished capacity to monitor any safety hazards.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Assisted over [Number] residents with daily needs, including personal hygiene, dressing and transferring from chairs to bed.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Examined and addressed lacerations, contusions and other physical symptoms to determine need for further attention.
  • Watched over patients to identify potential symptoms of medical conditions.
Education and Training
Associate of Science: Paralegal06/2007Erie Community CollegeBuffalo, NY
  • Honor Roll [Semester and Year]
  • Dean's List Honoree [Semester and Year]
  • [Student Organization or Club Name] Member
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Resume Overview

Companies Worked For:

  • People Inc.
  • American Water Company
  • Buffalo General Hospital

School Attended

  • Erie Community College

Job Titles Held:

  • Administrative Assistant to the Director
  • Administrative Assistant to the Vice President
  • Nurses Aide

Degrees

  • Associate of Science : Paralegal 06/2007

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