administrative assistant to leadership resume example with 9+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Dedicated and reliable individual with strong customer service background excelling at prioritizing, completing multiple tasks simultaneously, and building relationships. Self-motivated and focused team player with unique skillset to promote efficiency and influence positive outcomes.


Strong motivational and leadership skills

Ability to produce results in high pressure situations

Excellent written and verbal communication skills

Strong organizational skills

Strong knowledge of Microsoft Office, Word, Excel, Teams

Education and Training
Middletown Area High School Middletown, PA Expected in 06/2000 : - GPA :
Kaplan Career Institute Harrisburg, PA, Expected in 06/2011 Associate of Applied Science : Medical Assistance - GPA :
Pennsylvania House Of Representatives - Administrative Assistant to Leadership
City, STATE, 09/2019 - Current
  • Pleasantly welcome visitors, answer phone calls and maintain front reception desk.
  • Build and maintain positive relationships with Members and their staff.
  • Track pending legislation and answers constituent requests for status.
  • Assist constituents with unemployment issues and submit inquiry to LegWeb portal when necessary.
  • Communicate with research staff as needed.
  • Coordinate Member breakfasts; scheduling, invites, and catering.
  • Handle Citation requests.
  • Process PennDOT
  • Provide general office support.
  • Coordinate bulk mailings.
  • Order print shop publications and office supplies.
  • Open, review and prioritize mail.
  • Send member communication via email to Governor, State Agencies Caucus Members and support staff.
  • Schedule meetings for member's and staff.
  • Interact and work with district office staff.
  • Handle request for travel and travel reimbursement for staff.
  • Process expense vouchers for reimbursement, pays monthly legislative bills.
  • Answer web submissions, constituent emails and track in RepNet.
Pennsylvania House Of Representatives - Technical Secretary
City, STATE, 09/2017 - 09/2019
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Organized files, developed spreadsheets, and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Composed and typed routine correspondence at the request of RITS Director and/or Assistant Director.
  • Scheduled projector requests, make sure equipment is in place timely and returned once meeting/event is over; maintained spreadsheet for asset management purposes.
  • Scheduled conference calls for Harrisburg and District offices; maintained spreadsheet for billing purposes.
  • Used current vendors to obtain quotes for new contracts, to renew existing contracts, and to purchase equipment for Hardware and Networking; worked closely with RITS Director.
  • Prepared purchase order and necessary documentation to create quote packet and submitted to Caucus Legal and Leadership for approval.
  • Kept Quickbooks up-to-date with vendor information.
  • Processed invoices for all district office telecommunications.
  • Processed RITS-budgeted invoices.
  • Assisted Asset Manager with product ordering, tracking and delivery as well as physical locations of assets.
  • Sent equipment via UPS to district offices; filed paperwork for tracking and billing purposes.
  • Answered Help Desk overflow calls.
  • Ordered general supplies for all RITS areas.
  • Assists with travel expense vouchers for RITS personnel.
Penn State Hershey Medical Center - Technical Lab Associate/Special Hematology
City, STATE, 07/2011 - 06/2016
  • Obtained, labeled and transported variety of samples and blood specimens.
  • Performed routine and preventive maintenance on lab equipment and completed documentation.
  • Obtained samples for testing following standard protocols.
  • Sanitized workstations and instruments to avoid cross-contamination.
  • Cleaned, maintained and calibrated laboratory and field equipment to ensure continuous accuracy and functionality.
  • Maintained clean and organized work area with adequate supplies and reagents.
  • Prepared laboratory equipment and instrumentation required for tests, research, process or quality control.
  • Documented, handled and reported critical values.
  • Effectively and strategically multi-tasked reduce testing turn-around.
  • Monitored lab supplies and proactively replenished for convenience and availability.
  • Isolated, identified and prepared specimens for examination.
  • Implemented lab procedures to prevent errors and protect staff.
  • Recorded and reported test results accurately according to established procedures.
  • Handled administrative tasks for laboratory staff and overall operations.
  • Collected information and samples in support of staff research.
  • Demonstrated testing procedures and equipment to new laboratory personnel.
  • Worked with team members to improve process integration and flow.
  • Observed asepsis protocols when collecting and handling blood or tissue specimens.
  • Maintained inventory and equipment and placed orders for laboratory supplies.
  • Expertly procured and processed specimens for laboratory staff.
  • Assisted with Bone Marrow biopsy procedures by preparing specimen, slides, and paperwork for pathology review.
  • Worked closely with and traveled with Infectious Disease doctors to weekly clinics throughout Central PA to collect blood samples for testing.
  • Worked closely with Hematology and Oncology doctors during weekly clinics within the hospital.

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Resume Overview

School Attended

  • Middletown Area High School
  • Kaplan Career Institute

Job Titles Held:

  • Administrative Assistant to Leadership
  • Technical Secretary
  • Technical Lab Associate/Special Hematology


  • Associate of Applied Science

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