Administrative Assistant to CEO Resume Example
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ADMINISTRATIVE ASSISTANT TO CEO
Summary
Personable Executive Assistant who capably maintains open lines of communication among senior executives, board members, shareholders, middle management and administrative staff. Administrative Assistant focused on driving productivity by leveraging strong front office management skills.
Highlights
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Accomplishments
- Strong, truly outstanding writing skills
- Strongly provided outstanding customer service making appropriate decisions within specified guidelines
- Employee of the Month Award
- Outstanding Customer Service Award
- Outstanding Branch Assistant Award
- Employee of the month for April and May 2011 and June, August, December 2011 and January, February, March of 2012
- District Employee of the Month October and November, December 2011 and February, March 2012
Experience
Goodwill Of Southern NevadaLas Vegas , NVAdministrative Assistant to CEO01/2015 to Current
- Responsibilities
- Answer and route a high volume of phone calls and emails.
- Eagerly greet and assist all visitors
- Strong Customer Services skills.
- Performance-driven and results-oriented administrative professional with extensive experience in organizational support, project management, personnel supervision, and office management.
- Network with getting more clients.
- Schedule flights and appointments.
- Prepare expense reports
- Establish and maintain effective relationships with new and existing customers, establishing their needs and advising on the suitability of services.
- Schedule meeting even web base meetings
- Establish great customer services.
- Create and manage office work schedules/hours and implement adjustments due to customer needs.
- Prepare recommendations for an annual budget prior to each fiscal year and compare budget to actual performance.
- Managed employee attendance, scheduling, coaching, corrective counseling, and performance reviews.
- Set up and maintain various files, records on each specific customer.
- Responsible for developing manuals for all business office procedures, resulting in standardized operations, scheduling daily appointments.
- Reviewing statements as well as preparing financial summaries with data entry are included.
- Proven ability by establishing a rapport with Doctor's offices.
- Perform administrative tasks such as distributing the mail, and typing letters and documents.
- Very strong skills and expertise with Word, Excel, PowerPoint, Quick books.
- Strong, truly outstanding writing skills
- Background creating spreadsheets, flow charts, proposals, project materials and document formatting
- Strong written and oral communication skills
- Stability employment history working
Huntington Bancshares IncGroveport , OHIn-store Assistant Branch Manager07/2012 to 02/2015
- Responsibilities
- Develop and cultivate a professional relationships with employees, customers and in store partners.
- Provided excellent communication skills, both written and verbal.
- Strongly provided outstanding customer service making appropriate decisions within specified guidelines.
- Participated in the management of daily operations; working opposite schedules of other managers to ensure adequate coverage
- Participated in the direction and delegation of operational and sales responsibilities for branch employees
- Supervised the teller transactions for the purpose of determining risk; recommend course of action
- Responsible for marketing the banks products and services
- Act as a resource for employees by demonstrating extensive knowledge about bank products, services and sales
- Proficiencies with regard to policies, procedures and bank regulations pertaining to branch operations
- Develop an understanding of branch performance, branch reports and budget information
- Develop a great business owner approach; assist employees in their overcoming obstacles in order to reach branch goals
- Responsible for maintaining a professional work environment
- Strong problem solving skills to resolve complex customer and employee issues
- Practice the branch security procedures and protect customer and employee Accomplishments Employee of the Month Award Outstanding Customer Service Award Outstanding Branch Assistant Award Branch HERO 4 quarters in a row Skills Used Teller Windows 8.1 Excel Power Point
Tomeiko's BoutiqueCity , STATEAdministrative Assistant to the President07/2006 to 12/2014
- Negotiate the purchase of office supplies and office equipment in accordance with company purchasing policies and budgetary restrictions.
- Answer and route a high volume of phone calls and emails
- Eagerly greet and assist all visitors
- Strong Customer Services skills.
- Performance-driven and results-oriented administrative professional with extensive experience in organizational support, project management, personnel supervision, and office management.
- Network with appropriate professionals.
- Promoted to Vault Teller 02/2012
- Promoted to PB III 02/2012
- Establish and maintain effective relationships with new and existing customers, establishing their needs and advising on the suitability of services.
- Promoted to Team Leader
- Establish great customer services.
- Create and manage office work schedules/hours and implement adjustments due to customer needs.
- Prepare recommendations for an annual budget prior to each fiscal year and compare budget to actual performance.
- Managed employee attendance, scheduling, coaching, corrective counseling, and performance reviews.
- Establish great customer services.
- Set up and maintain various files, records on each specific customer.
- Responsible for developing manuals for all business office procedures, resulting in standardized operations, scheduling daily appointments.
- Reviewing statements as well as preparing financial summaries with data entry are included.
- Proven ability by establishing a rapport with customers and co-workers within the company.
- Perform administrative tasks such as distributing the mail, scheduling meetings and typing letters and documents. This a Seasonal Job Process data to produce accurate facts, figures and reports.
- Evaluate new and renewal lending proposals negotiate terms with customers and, where appropriate, submit proposals to the credit department for approval.
- Employee of the month for April and May 2011 and June, August, December 2011 and January, February, March of 2012.
- Check accounts and initiate action if they are overdrawn without arrangement or are in excess of agreed arrangements.
- Promoted to Personal Banker II 06/2011
- District Employee of the Month October and November, December 2011 and February, March 2012.
- Assume overall accountability for products and services, such as consumer lending, current account transactions, unsecured loans, overdrafts, credit cards and personal loans.
- Five Star Rating For Customer Services for the months of April, May, June, August, September, November December and January 2012
- Promoted to Vault Teller 02/2012
- Promoted to Personal Banker III 02/2012
- Establish and maintain effective relationships with new and existing customers, establishing their needs and advising on the suitability of services.
- Promoted to Team Leader in March 2011
- Provides great customer services.
- Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, recording mail deposits, selling cashier's checks, traveler's checks, answering questions in person or on telephone, referring to other bank service.
- Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems
- Customer contact, giving estimates.
- Five Star customer services rating and strong customer services skill.
- Responded to inbound service calls in a fast-paced, high-volume call center.
- All aspects of daily operations, including reporting metrics, resolving problems, monitoring call quality, and training staff.
- Managed employee attendance, scheduling, coaching, corrective counseling, and performance reviews.
- Explained our super saver service with customers and proposed different products and services based on their account history to help minimize their monthly bill.
- Complete special projects as assigned including organized contact list and filing system of all my customers.
- Answer questions regarding status of various accounts and attend to problems or complaints from customers in person, on the telephone or by written e-mail or fax correspondence.
- Set up and maintain various files, records on each specific customer.
- Possess effective communications skills, and work well with others at all levels.
- Monitored work flow and resolved customer issues as part of meeting business deadlines.
- Establish great customer services.
Education
Associate:Business Management, Business AdministrationEastfield CollegeEastfield College Major: Business Administration Associate Degree, Business Management, 9-2008 - 5-2010
Certification:Business AdministrationCertification: Business Administration in Human Resources Assistant. Additional Information
Certifications
Certification: Business Administration in Human Resources Assistant. Additional Information
Skills
Budget, Coaching, Operations, Scheduling, Adjustments, Administrative Tasks, Data Entry, Greet, Office Management, Project Management, Typing, Buying/procurement, Office Manager, Office Supplies, Purchasing, Customer Service, Receptionist, Retail Sales, Accounts And, Telephone, Excel, And Sales, Award, Excellent Communication Skills, Excellent Written And Verbal Communication Skills, Marketing, Problem Solving, Sales, Security, Windows 8, Written And Verbal, Administrative Assistant, Proposals, Associate, Business Management, Accountability For, Answering, Arrangements, Credit, Lending, Loans, Payments, Process Data, Correspondence, Filing, Metrics, Their Account, Training, Work Flow, Access, Lotus 1-2-3, Microsoft Office, Microsoft Office 2010, Microsoft Windows, Microsoft Word, Ms Office, Office 2010, Outlook, Outlook 2010, Peachtree, Quark, Quark Express, Windows 95, Windows Me, Windows Xp, Word 2010, Word Perfect, Wordperfect, Clients, Flow Charts, Powerpoint, Quick Books, Word, Writing Skills, Human Resources
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Resume Overview
School Attended
- Eastfield College
Job Titles Held:
- Administrative Assistant to CEO
- In-store Assistant Branch Manager
- Administrative Assistant to the President
Degrees
- Associate : Business Management, Business Administration
Certification : Business Administration
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