Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 8-10 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.
Skills
AP/AR Proficiency
Faxing Paperwork
Program Files Maintenance
Excel Spreadsheets
Data Entry Documentation
Directing Visitors
Cash Deposit Preparation
10-Key Proficiency
Transporting Files
Multi-Line Phone Proficiency
Customer and Client Relations
Typing (80 WPM)
Microsoft Office (Word, Excel, Outlook)
Experience
11/2020 to 03/2021
Administrative Assistant TempBlizzard Entertainment, Inc. – Foster City, CA,
Conducted research using various media sources to obtain relevant data for staff requirements.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
Managed physical and digital files, monitoring spreadsheets and updating reports.
Accepted and processed payments from customers
Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Reviewed student accounts to give correct details regarding charges/refund issues they may have.
Set up Payment Plans
Responded promptly to customer questions via email, reducing phone inquiries.
11/2018 to 04/2019
ReceptionistBethesda Health – Glendale, MO,
Answered and directed incoming calls using multi-line telephone system.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Greeted visitors, assessed needs and directed to appropriate personnel.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
Maintained daily calendars, set appointments with clients and planned daily office events.
Scheduled and confirmed appointments.
Prepared, compiled and filed documents as well as reports presented to various parties.
Created professional memoranda, letters and layout copy for Sales Representative, supervisor's, meeting expected deadlines for distribution.
08/2014 to 10/2017
Receptionist, Data EntrySafe Haul Transportation – City, STATE,
Answered and directed incoming calls using multi-line telephone system.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Managed building access by supplying key cards to employees and visitors.
Maintained inventory in administrative building supply closet to prevent shortages of supplies.
Scheduled and confirmed appointments.
Rendered information to callers and drafted office emails.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Entered data in software to keep records of load information.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Prepared travel plans, including itinerary, transportation and overnight accommodations for truck drivers and client guests.
Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
Identified and corrected data entry errors to prevent duplication across systems.
Maintained records by creating monthly reports, closing terminated records and performing chart audits.
Processed confidential tax form information with care and precision.
Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Accelerated paperwork processing 80% by developing more effective filing system.
06/2012 to 08/2014
Receptionist/ Data Entry/File ClerkM.G Maher Livingston – City, STATE,
Verified and logged deadlines in response to daily inquiries and requests.
Reviewed and updated account information in company computer system.
Identified errors in data entry and related issues by mentioning to supervisors for resolution.
Answered incoming phone calls and directed callers to appropriate departments and personnel.
Compiled statistical information for special reports.
Retrieved requested files and delivered to appropriate personnel.
Updated daily logs for tracking file movements.
Consolidated outdated files to inactive storage, following guidelines and legal requirements.
Coded index materials with stamp identification for filing.
Managed high volume of letters, memoranda, invoices and documents.
Coordinated administrative tasks, including word processing, filing, scanning, archiving and faxing for team of 17
Maintained inventory of file room supplies such as paper products, stamps, folders and labels.
Maintained daily calendars, set appointments with clients and planned daily office events.
Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
Education and Training
Expected in 06/2014
High School Diploma: Galena Park High School - Galena Park, TX GPA:
Expected in
: San Jacinto College District - Pasadena, TX GPA:
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