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administrative assistant senior medical secretary resume example with 19 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Administrative Assistant with over 18 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs. Proven skills in problem solving and high paced environments with expertise in managing provider requirements. Positive and upbeat with excellent interpersonal communication skills.

Skills
  • Process optimization
  • Office administration
  • Advanced MS Office Suite Knowledge
  • Relationship building
  • Performance improvement
  • Internal communications
  • Database administration
  • Team Bonding
  • Scheduling
  • Travel planning
  • Travel coordination
  • Multi-line phone proficiency
  • Administrative support
Experience
Administrative Assistant/Senior Medical Secretary, 07/2018 to Current
AbmOlive Branch, MS,
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
  • Monitored provider's work calendar and scheduled appointments, meetings and travel.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled office meetings and team of Thoracic Surgeons
  • Interacted with vendors, and professional services personnel to help coordinate activities and communicate instructions.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Organized patient files and streamlined operations to improve efficiency.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Managed master calendar and scheduled appointments for three providers based on optimal patient loads and clinician availability.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Supported providers in outpatient medical office through coordinating all administrative operations.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Verified insurance benefits or eligibility and documented in EPICsystem.
Senior Administrative Executive, 05/2017 to 07/2018
NYU School Of MedicineCity, STATE,
  • Organized international and domestic travel arrangements for up to world renown Thoracic Surgeon, including all transportation and hotel stays.
  • Developed and updated spreadsheets and databases to track, surgical data.
  • Processed travel expenses and reimbursement.
  • Produced accurate files, updated spreadsheets and crafted presentations to support Surgeon.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Booked conference rooms and coordinated catering for Division Meetings.
  • Responded to emails and other correspondence to facilitate communication.
  • Managed administrative functions, including complex calendar management with focus on proper allocation of time availability.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Administrative Assistant/Senior Medical Secretary, 06/2004 to 05/2017
NYU School Of MedicineCity, STATE,
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
  • Monitored provider's work calendar and scheduled appointments, meetings and travel.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled office meetings and team of Thoracic Surgeons
  • Interacted with vendors, and professional services personnel to help coordinate activities and communicate instructions.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Organized patient files and streamlined operations to improve efficiency.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Managed master calendar and scheduled appointments for three providers based on optimal patient loads and clinician availability.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Supported providers in outpatient medical office through coordinating all administrative operations.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Verified insurance benefits or eligibility and documented in EPICsystem.
Intern, 05/2002 to 06/2004
NYU Department Of Cardiothoracic SurgeryCity, STATE,
  • Organized company files and created support system to decrease workload and increase productivity of account managers.
  • Restocked office supplies and retrieved files for staff.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Answered incoming telephone calls, took down messages and provided information.
  • Upheld office schedule and calendar to coordinate workflow and meetings.
  • Developed correspondence letters, memos and emails.
Education and Training
Associate of Arts: Liberal Arts And General Studies, Expected in 05/2012 to NYU School Of Professional Studies - New York, NY,
GPA:
Bachelor of Arts: Psychology, Expected in 05/2020 to NYU School Of Professional Studies - New York, NY,
GPA:

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Resume Overview

School Attended

  • NYU School Of Professional Studies
  • NYU School Of Professional Studies

Job Titles Held:

  • Administrative Assistant/Senior Medical Secretary
  • Senior Administrative Executive
  • Administrative Assistant/Senior Medical Secretary
  • Intern

Degrees

  • Associate of Arts
  • Bachelor of Arts

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