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administrative assistant senior resume example with 20+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Versatile Administrative Assistant-Senior accomplished in coordinating admissions programs and leading independent projects. Skilled in reviewing and improving office processes to reduce errors and inefficiencies. Collaborative team player with strong communication and time management abilities.

Skills
  • Extensive knowledge of Medicare, medical terms and processes; adept at reading medical records and medical terminology; ability to read and decipher Explanation of Benefits (EOB).
  • Expertise in requirements to effectively train new and existing personnel in changes of computer systems and equipment, policies and procedures and federal and state laws governing the privacy and transfer of medical information consistent with all HIPAA laws.
  • Strong analytical and critical thinking skills
  • Ability to multitask in a deadline-driven work environment.
  • Skilled in operating a computer and working with software programs such as
  • Microsoft Office Suite including Outlook, MS Word and MS Excel
  • Typing speed 90+ words per minute
  • Attention to detail while maintaining focus on overall mission.
  • Organization and time management
  • Ability to work as an individual performer and team player as well as discern and share useful information to achieve common goals.
  • Capability to effectively delegate assignments and follow up to ensure completion.
  • Strong verbal and written communication skills including telephone contact, face-to-face, status notes, and business letter writing.
Experience
02/2018 to Current Administrative Assistant – Senior Costar Group, Inc. | , ,
  • Counseling applicants, families, international dentists and other universities on admission requirements and process for admission for our Doctor of Dental Surgery (DDS), International Dentist Education Program (IDEP) and Dental Early Acceptance (DEAP) Programs
  • Coordinate and participate in educational/recruitment tours and events for various State of Texas University Pre-Dental Societies, and Health Fairs both online and in-person
  • Schedule interviews and dispense applicant documentation to interviewers and Admissions Committee for Doctor of Dental Surgery (DDS), International Dentist Education Program (IDEP) and Dental Early Acceptance (DEAP) Programs
  • Review application documentation for discrepancies and required documents for Doctor of Dental Surgery (DDS), International Dentist Education Program (IDEP) and Dental Early Acceptance (DEAP) Programs
  • Record retention of admissions, scholarships, awards programs, Graduation, Welcome to the Profession and various other academic and student affairs information
  • Collaborating reports tracking diversity/inclusion, statistics and other information regarding Admissions, Scholarship Committee on tracking, selecting and disbursement of funds, along with tracking, selecting, and presentation of yearly Pre-Doctoral and Senior Awards ceremonies
  • Coordination, collaboration and participation in yearly events, e.g., Graduation, Welcome to the Profession, Pre-Doctoral Awards and Senior Awards, including seating, procession, scripts, ordering regalia and awards, and transportation and presentation of regalia, awards and other related items
  • Interdepartmental collaboration on building and updating databases, websites and improving processes for admissions to include Doctor of Dental Surgery (DDS), International Dentist Education Program (IDEP) and Dental Early Acceptance (DEAP) Programs
  • Interdepartmental communication on events, applications, student and related materials including Office of Student Life, Registrar, Financial Aid, Institutional Advancement, Marketing and UT Print
  • Accounting payment and reimbursement requests for Office of Dental Dean, Academic, Faculty and Student Affairs, Hispanic Center of Excellence and External Affairs
  • Arrange travel for faculty, staff and students for multiple conferences, e.g., in-state, out-of-state, international travel
  • Administrative duties as assigned.
02/2014 to 01/2018 Technical Team Lead CGI Federal | , ,
  • Responsibilities include but not limited to train/lead/evaluate members in performance of job duties/special projects to ensure understanding of the company policies and submitting observations to Supervisor/Manager
  • Capability to work in high stress, fast paced environment as well as maintain or exceed a 97% or better personal quality audit record
  • Critical thinking, collaboration and networking to enhance ideas and proven techniques with other Project/Team Leads, Manager and all departments within the project
  • Ability to independently manage a work queue consisting of correspondence from employers and Group Health Plans appealing Medicare's assertion of improper coordination of benefits
  • Research and analytical thinking to address and improve process deficiencies and Standard Operating Procedures (SOP)
  • Identify knowledge deficiencies with members and provide coaching and counseling, plus engage training and development when needed
  • Create 2 workshops to include development of curriculum and presentation.
08/2010 to 11/2013 Medical Transcription/Editor Hendrick Medical Center | , ,
  • Transcribed and edited recorded and/or written material to include pathology, histology, cytology, and special studies for new patient visits, follow-up visits and hospital consultations for four Oncologists and family nurse practitioners
  • Transcribed and edited recorded or written material for general correspondence, i.e., travel letters, jury duty letters, doctor to doctor letters, insurance letters and all other requests for typed correspondence
  • Managed all medical records for the facility to include scanning of all new documents into patient electronic medical records
  • Managed inbound and outbound medical records requests
  • Managed electronically filing death certificates for the facility with the State of Texas
  • Training all new employees, co-workers and physicians on all new computer systems, transcription equipment, retrieval/sending of medical records, company policies and procedures, HIPAA and federal or state laws that pertained to the medical records department.
01/1998 to 08/2010 Medical Transcription/Administrative Manager HDL Transcription | , ,
  • Transcribed and edited recorded and/or written material including operative reports, discharge summaries, patient histories and examinations, physician letters and notes, rehabilitation and x-ray reports
  • Oversee daily activities of department to optimize productivity and quality of work
  • Lead and guide employees performing related work
  • Verifying accuracy of patient information such as name and identification number; verifying accuracy of transcription for correct punctuation, grammar and spelling
  • Training of all new employees, co-workers and physicians on all new computer systems, transcription equipment, retrieval/sending of medical records, company policies and procedures, HIPAA and federal or state laws that pertained to the medical records department
  • Yellow belt Six Sigma certification.
Education and Training
Expected in Certificate for Medical Transcription | Texas State Technical College, , GPA:

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Resume Overview

School Attended

  • Texas State Technical College

Job Titles Held:

  • Administrative Assistant – Senior
  • Technical Team Lead
  • Medical Transcription/Editor
  • Medical Transcription/Administrative Manager

Degrees

  • Certificate for Medical Transcription

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