administrative assistant sales support associate resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Adaptable professional with years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization. Aiming to leverage my abilities to successfully satisfy the vacant role at your company.
Skills
Excellent Interpersonal Communication Skills
Phlebotomy Skills
Venipuncture
Dermal Punctures
Heel Sticks (Pediatrics)
Finger Sticks
Centrifuge
Specimen Collection & Transport
Capillary Techniques
Medical Terminology Knowledgeable
Administrative Skills
Excellent Customer Service Skills
Highly Self-Motivated & Organized
Collaborated Team Player
Medical Documentation Procedures
General Office Work
Proficient in Microsoft Office Suite
Employee training and development
CRM and office management software
Customer relations
Meticulous and organized
Data entry
Experience
Administrative Assistant/Sales Support Associate, 07/2022 to 01/2023 Gallagher Bassett Nz Ltd – Los Angeles, CA,
Responded effectively to sensitive inquiries or complaints.
Scheduled appointments, meetings, and events for management staff.
Maintained accurate department and customer records.
Directed customer communication to appropriate department personnel.
Processed customer orders, exchanges, and returns and kept customers informed about progress.
Identified customer needs by asking questions and advising on the best solutions.
Greeted and assisted customers to foster positive experiences.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Drove sales of company products and services by meeting with customers using a strategic and organized approach.
Assisted and trained new hires to optimize profitability.
Provided secretarial and office management support while building cooperative working relationships.
Utilized CRMS such as (salesforce, Zoho) to maintain, and monitor calls and sales.
Client Coordinator , 03/2020 to 07/2022 Milan Laser Hair Removal – Columbia, MO,
Handled incoming calls and directed callers to appropriate department or employee.
Answered questions and fulfilled requests with friendly and knowledgeable service.
Safeguarded medical records to maintain patient confidentiality.
Released information to persons or agencies according to regulations.
Transmitted information or documents to customers through email, mailings or facsimile machine.
Provided updates to the clients on case progress and status.
Maintained an organized rotation of all work orders in my control, as defined by office procedure
Processed/Prepared radiology film breakdowns for cost approval and sent to the client in a timely manner, as
defined by office procedure.
Monitored emails daily for client film approvals, or films declined.
Responded quickly to client film requests, placing the order with the facility in a timely manner, as defined by
office procedure.
Provided quality control with regards to incoming films (for subject identifying information, number of films
requested versus what was received) when matching to a work order and invoices.
Reported daily productivity numbers to manager/supervisor to maintain up to date records.
Receptionist, 09/2014 to 01/2019 Securitas Electronic Security – Halifax, PA,
Answered and directed incoming calls using a multi-line telephone system.
Provided clerical support when needed.
Served visitors by greeting, welcoming, and directing them to appropriate personnel.
Delivered administrative support to team members by making copies, sending faxes, organizing documents, and rearranging schedules.
Sorted incoming mail and directed it to the correct personnel each day.
Screened and verified visitors for identification credentials and purpose of visit to maintain the security of personnel and office environment.
Took messages, provided information to clients, and scheduled appointments when necessary.
Assisted nurses with patients and paperwork while working within the HIPPA stipulations when necessary.
Filed and updated patient/resident records organized and maintained a clean environment.
Performed administrative duties, i.e. Typing, resolving problems with a 90% success rate.
Trained staff members in the administrative and recreation departments.
Sales Representative, 09/2013 to 01/2014 Macy's – City, STATE,
Greeted customers and assisted with purchases by providing extensive knowledge on product.
Developed key customer relationships to increase sales.
Answered product questions with up-to-date knowledge of sales and promotions.
Presented products and services to prospective and existing customers to meet client needs.
Fostered relationships with customers to expand customer base and retain business.
Demonstrated product features to align with customer needs.
Improved overall customer purchasing experiences to promote steady revenue.
Listened to customer needs to identify and recommend best products and services.
Identified customer needs by asking questions and advising on best solutions.
Greeted and assisted customers to foster positive experiences.
Education and Training
: Phlebotomy, Expected in 01/2020 to New Educare Institute of Healthcare - Newark, NJ, GPA:
GED: , Expected in to Colombia Adult School - Maplewood, NJ, GPA:
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