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Administrative Assistant / Receptionist Middle School Resume Example

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ADMINISTRATIVE ASSISTANT / RECEPTIONIST MIDDLE SCHOOL
Career Overview

A skilled award-winning project, program, and solutions professional, with 10 years' experience in the development, implementation, and management of enterprise projects and programs for multi- million dollar clients in a globally diverse environment. Detail-oriented self-starter with a broad skill set including confident and informed decision-making skills, excellent verbal and written communication skills, extensive and varied customer service experience, and adept at learning new skills and systems.

Qualifications
  • Web content management
  • Project management
  • Strong collaborative skills
  • Client relationship management
  • Document management
  • Excellent problem solving skills
  • Customer needs assessment
  • Strong Communications Skills
Technical Skills
Skills Experience Total Years Last Used
Microsoft Office Suite
HTML coding
Oracle
Database managemrnt
SharePoint
Documentum content management system
ExacTarget
Epic XML Editor
Salesforce.com
Powerschool
Accomplishments
  • Received several Value in Action award for providing outstanding customer service.
  • Awarded Lucky to Have You award for providing outstanding customer service.
Work Experience
Administrative Assistant / Receptionist Middle School 08/2013 to Current Urban Choice Charter School Rochester, NY
  • Maintain student records and documentation in accordance with the current practice and procedures.
  • Facilitate communication with Elementary Main Office including supervision of phones.
  • Coordinate student arrivals and dismissals; as well as implementing current attendance guidelines.
  • Solicit articles for and create monthly parent newsletter and school menu.
  • Distribute quarterly progress and report cards for 400 students.
  • Assist Middle School Academy Director with tracking student discipline reports, in addition to excessive absences.
Web Publisher 07/2013 to 01/2014 Xerox Corp Rochester, NY
  • Created articles in Microsoft SharePoint for consumption by both internal Xerox employees and external Xerox e-learning clients.
  • Published and translated all English language articles into seven different multilingual sites.
  • Participated in weekly inter-departmental staff meetings as needed.
  • Maintained editorial quality and Xerox-specific style and branding guidelines.
Associate Solutions Consultant 10/2011 to 02/2013 Skillsoft Inc Rochester, NY
  • Collaborated with Element K strategic resellers on creating and marketing new product offerings from Skillsoft content.
  • Created Channel Partner Newsletter for all Skillsoft and Element K strategic resellers.
  • Trained globally dispersed Element K strategic resellers and their clients and staff on the Skillsoft platform in addition to products and services offered.
  • Migrated Element K strategic resellers from Element K Learning Management System (LMS) to the Skillsoft LMS.
  • Wrote end-user training materials for LMS administrators and students.
  • Assisted sales teams with RFP and SOW creation and edits as needed.
  • Generated sales reports and presented to Senior Management.
  • Researched and trained coworkers on platform enhancements.
  • Sandra Castle-Rhoads 585.288.1531 gsrhoads@frontiernet.net.
Strategic Accounts Operations Manager 08/2007 to 10/2011 Element K LLC Rochester, NY
  • Collaborated with globally diverse teams to develop system and business requirements for new features and enhancements to the client's branded LMS and managed the entire project lifecycle.
  • Managed multiple partner projects from inception to release, including creating project plans and facilitating weekly status meetings for both internal and external parties.
  • Created administrator and end-user LMS documentation and branded for partners.
  • Worked with with Element K Pricing Director to create and maintain partner-specific pricing tools and processes.
  • Administered client's post-sales relationship and provided product knowledge and training.
  • Teamed with internal development and marketing groups to create standard and partner specific product offerings and marketing materials.
  • Collaborated with internal IT department to create a stand-alone client catalog page which reduced the edit/down time from eight weeks to one day.
  • Wrote monthly partner specific newsletter, and reported on link hits for article effectiveness.
  • Led a diverse global project team to create the Reseller-In-A-Box program, which was a one stop shop for any new Reseller.
  • This reduced the client up time from eight weeks to four weeks from contract signing to selling.
  • Created a standard training program for current and new clients, and provided training and training materials for sales representatives and administrators.
  • Assisted sales team with pricing, contracts and RFP's as needed.
  • Resolved client questions, problems in a timely and efficient manner.
  • Generated monthly sales reports and worked with clients on invoice reconciliation.
Content Editor 08/2006 to 08/2007 Element K LLC Rochester, NY
  • Revised course content electronically by using Element K's authoring environment (Epic) and on the test environment using Excel.
  • In addition, edited hard copies of Element K's Courseware ILT.
  • Modified Third Party content used in Element K products and materials.
  • Used the Content Division's process to finalize and coordinate ILT projects through hand-off to Publishing Services, including facilitating revisions, verifying quality, obtaining Content Management sign-off, and approving final content.
  • Amended special projects for Element K internal employees as needed.
Data Control Specialist 10/2002 to 08/2006 Element K LLC Rochester, NY
  • Coordinated and streamlined the interface between content development and electronic delivery; including coordination of final test, file management, and the posting online courses.
  • Synchronized the assessment of courses, monitored customer feedback/technical support process, and made changes where needed.
  • Collaborated with globally diverse project teams to determine online course uploading issues.
  • Produced all internal process documentation.
  • Used Documentum/Crystal Reports for file maintenance and quality assurance.
Education and Training
B.S: Communication and Media Arts St. John Fisher College Rochester, NY Communication and Media Arts
A.S: Communication and Media Arts Writing and History Monroe Community College Rochester, NY Communication and Media Arts Writing and History Associations Girl Scouts of Western New York: Troop Leader
Skills

Billing, branding, CMS, content development, Content Management, contracts, Crystal Reports, Database Management, documentation, Documentum, editorial, file management, HTML Coding, marketing, marketing materials, Pricing, quality assurance, RFP, technical support, user training, XML

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Resume Overview

Companies Worked For:

  • Urban Choice Charter School
  • Xerox Corp
  • Skillsoft Inc
  • Element K LLC

School Attended

  • St. John Fisher College
  • Monroe Community College

Job Titles Held:

  • Administrative Assistant / Receptionist Middle School
  • Web Publisher
  • Associate Solutions Consultant
  • Strategic Accounts Operations Manager
  • Content Editor
  • Data Control Specialist

Degrees

  • B.S : Communication and Media Arts
    A.S : Communication and Media Arts Writing and History

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