Administrative Assistant/Receptionist Resume Example
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ADMINISTRATIVE ASSISTANT/RECEPTIONIST
Professional Summary
5 Years of exceptional customer service experience. 3 Years experience of efficient and fast paced bartending. Sales Promoter known with exceptional skills at IB Forum Sports Bar & Grill. In charge of social media, promotions, events, and all professional photos taken for the business. A true leader with the desire to be challenged and excellent problem solver. Outgoing and determined with a hunger for success. Friendly, open and committed to building customer base by providing positive and efficient service. Systematic Administrative Assistant with 6 months of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Skills
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Work History
Administrative Assistant/Receptionist, 08/2020 to 02/2021
Sandy Spring Friends School – Sandy Spring , MD
Sandy Spring Friends School – Sandy Spring , MD
- Created weekly meeting agenda's working with all department heads.
- Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Provided clerical support to 150 plus company employees by copying, faxing, hire documentation and filing documents.
- Collected, sorted, distributed and sent mail and packages.
- Corresponded with clients through email, telephone or postal mail.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
- Handled guest scheduling, check-in, check-out and processing.
- Responded to questions and managed communications with customers and vendors.
- Collaborated in timely processing of billing and accounts receivables.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Maintained daily bookkeeping report.
- Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.
- Optimized information gathering and presentations with implementation of practical filing system.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
Social Media Marketing Manager, 04/2018 to 02/2020
Churchill Downs Inc. – New Orleans , LA
Churchill Downs Inc. – New Orleans , LA
- Brought attention to my boss how we could use social media as a marketing and promotional tool. From there, the position was created for the first time and I was able to implement my ideas for the business.
- Uploaded photographs for all ad's and publications.
- Set up professional shots for restaurant, including drinks, food, atmosphere and events.
- Developed marketing and sales strategies to maximize business success.
- Brought in new accounts/brands through successful networking, advertising and promoting.
- Identified target market and key segments through in-depth analysis of markets and related trends.
Head Bartender and Server, 10/2016 to 02/2020
IB Forum Sports Bar And Grill – City , STATE
IB Forum Sports Bar And Grill – City , STATE
- Ensured superior service and efficiency at all times. Head trainer for incoming staff, regarding restaurant's practice, culture and procedures.
- Built a solid rapport with many frequent patrons to cultivate guest loyalty.
- Received over 150 beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
- Engaged in friendly conversations with guest to build rapport to establish regular customers
- Maintained a clean and organized bar area, including server stations, tables and chairs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Developed new signature cocktails to support bar marketing brand and increase profits.
Head Hostest/Server Shift Leader, 07/2015 to 10/2016
Filippi's Pizza Grotto – City , STATE
Filippi's Pizza Grotto – City , STATE
- Consistently provided professional, friendly and engaging service
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Demonstrated genuine hospitality while greeting and seating customers.
- Received frequent customer compliments for going above and beyond normal duties.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
- Created, updated and implemented training plans in collaboration with restaurant management.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Oversaw supplier related activities and monitored supplier performances.
- Established and managed supplier and vendor relationships.
Education
High School Diploma: 06/2015
Lucy Ragsdale High School - City, State
Lucy Ragsdale High School - City, State
- Newspaper and Yearbook editor
- 3 years photography classes throughout high school
- Yearbook photographer
- Sports photographer
- AP math, history
- College level Government class my senior year. Required to pass test before being accepted into class.
- Maintained 3.4 GPA
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Resume Overview
School Attended
- Lucy Ragsdale High School
Job Titles Held:
- Administrative Assistant/Receptionist
- Social Media Marketing Manager
- Head Bartender and Server
- Head Hostest/Server Shift Leader
Degrees
- High School Diploma : 06/2015
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