SEARCH

Administrative Assistant/Receptionist Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
ADMINISTRATIVE ASSISTANT/RECEPTIONIST
Professional Summary

5 Years of exceptional customer service experience. 3 Years experience of efficient and fast paced bartending. Sales Promoter known with exceptional skills at IB Forum Sports Bar & Grill. In charge of social media, promotions, events, and all professional photos taken for the business. A true leader with the desire to be challenged and excellent problem solver. Outgoing and determined with a hunger for success. Friendly, open and committed to building customer base by providing positive and efficient service. Systematic Administrative Assistant with 6 months of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Skills
  • Spreadsheet management
  • Meeting minutes
  • Office administration
  • Process optimization
  • Committed team player flexible schedule capability
  • Thrives in fast-paced environment
  • Exceptional communication skills
  • Courteous, professional demeanor
  • Online marketing strategies
  • Attentive service
  • High energy proficient in grammar and quick typing
  • Report Development
  • Faxing Paperwork
  • Documentation and reporting
  • Filing
  • Scheduling
  • Office Supply Ordering
  • Cash Management
  • Proficient in customer service
  • CPR certification
  • Marketing strategies
  • Quick learner
  • Muli-tasking
  • POS systems expert
  • Update accounts
  • Investigations skills
  • Document review
  • Federal and state regulations
  • Security awareness
  • Multi-Line Telephone Systems
  • Correspondence Distribution
  • Conflict Resolution
  • Organization skills
  • Database administration
Work History
Administrative Assistant/Receptionist, 08/2020 to 02/2021
Vista Prime Management – San Diego, CA
  • Created weekly meeting agenda's working with all department heads.
  • Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Provided clerical support to 150 plus company employees by copying, faxing, hire documentation and filing documents.
  • Collected, sorted, distributed and sent mail and packages.
  • Corresponded with clients through email, telephone or postal mail.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Handled guest scheduling, check-in, check-out and processing.
  • Responded to questions and managed communications with customers and vendors.
  • Collaborated in timely processing of billing and accounts receivables.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Maintained daily bookkeeping report.
  • Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.
  • Optimized information gathering and presentations with implementation of practical filing system.
  • Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
Social Media Marketing Manager, 04/2018 to 02/2020
IB Forum Sports Bar And Grill – Imperial Beach, CA
  • Brought attention to my boss how we could use social media as a marketing and promotional tool. From there, the position was created for the first time and I was able to implement my ideas for the business.
  • Uploaded photographs for all ad's and publications.
  • Set up professional shots for restaurant, including drinks, food, atmosphere and events.
  • Developed marketing and sales strategies to maximize business success.
  • Brought in new accounts/brands through successful networking, advertising and promoting.
  • Identified target market and key segments through in-depth analysis of markets and related trends.
Head Bartender and Server, 10/2016 to 02/2020
IB Forum Sports Bar And Grill – Imperial Beach, CA
  • Ensured superior service and efficiency at all times. Head trainer for incoming staff, regarding restaurant's practice, culture and procedures.
  • Built a solid rapport with many frequent patrons to cultivate guest loyalty.
  • Received over 150 beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
  • Engaged in friendly conversations with guest to build rapport to establish regular customers
  • Maintained a clean and organized bar area, including server stations, tables and chairs.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
Head Hostest/Server Shift Leader, 07/2015 to 10/2016
Filippi's Pizza Grotto – Imperial Beach, CA
  • Consistently provided professional, friendly and engaging service
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Demonstrated genuine hospitality while greeting and seating customers.
  • Received frequent customer compliments for going above and beyond normal duties.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
  • Created, updated and implemented training plans in collaboration with restaurant management.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Oversaw supplier related activities and monitored supplier performances.
  • Established and managed supplier and vendor relationships.
Education
High School Diploma: 06/2015
Lucy Ragsdale High School - Jamestown, NC
  • Newspaper and Yearbook editor
  • 3 years photography classes throughout high school
  • Yearbook photographer
  • Sports photographer
  • AP math, history
  • College level Government class my senior year. Required to pass test before being accepted into class.
  • Maintained 3.4 GPA
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Vista Prime Management
  • IB Forum Sports Bar And Grill
  • Filippi's Pizza Grotto

School Attended

  • Lucy Ragsdale High School

Job Titles Held:

  • Administrative Assistant/Receptionist
  • Social Media Marketing Manager
  • Head Bartender and Server
  • Head Hostest/Server Shift Leader

Degrees

  • High School Diploma : 06/2015

Similar Resumes

View All
Receptionist-and-Administrative-Assistant--resume-sample

Receptionist and Administrative Assistant

Paxen Learning Corporation

Concord, Georgia