Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
05/2014 to 01/2015 Administrative Assistant/Reception Engility Corporation | Sacramento, CA,
  • General office maintenance which included answering incoming calls, greeting clients, maintaining all equipment and addressing the needs of the staff and clients
  • Took charge in establishing a Safety Committee by developing a safety policy and tapping appropriate staff to assist in conducting inspections for OSHA compliance and report unsafe working conditions findings and suggestions to the executive team
  • Organized First Aid/CPR training for staff and a flu clinic that was open to staff and the general public
  • Updated organization documents as needed; such as job descriptions, organizational charts and tutorials for staff to use regarding office processes and various computer programs
  • Assisted Human Resources with an audit of employee files by collecting all missing or out of date data also assisted with the annual open benefit enrollment
  • Assisted the Audiology program with scheduling clients, taking payments and maintaining client confidentiality in adherence to HIPAA compliance processes
09/2013 to 03/2014 Executive Administrative Assistant Breakthru Beverage Group | Newport News, VA,
  • Maintain all office equipment
  • General IT upkeep of Laptops and Mobile devices
  • Maintained the tracking of shift cancellations by clients and staff
  • Research new technologies to improve communication and work flow
  • Create and update PDF forms with Adobe Acrobat X as needed
  • General maintenance of Company Website
  • Maintain weekly Program Meeting minutes and distribute via email
06/2011 to 06/2013 Quality Assurance Analyst Dignity Health | Folsom, CA,
  • Effectively and continuously maintained provider data for analytic purposes
  • Ensured appropriate data was being reported by payers for quarterly extracts for clients.
  • Tracked and researched data trends to support payers in submitting accurate data.
10/2010 to 06/2011 Credentialing Specialist Universal Health Services | Eagle Pass, TX,
  • Oversaw provider credentialing files as they pertained to a diverse number of specialties
  • Effectively maintained provider information on web based information exchange known as CAQH
  • Enrolled new providers and re-credentialed current providers with payers for clients nationwide
  • Accurately updated practice information with payer, such as facility address, billing information and provider rosters
04/2009 to 10/2010 Resolution Specialist Liberty Mutual | Englewood, CO,
  • Data entry, posted payments into patients accounts
  • Accounts Receivable, worked with payers to obtain payment for patients
  • Wrote appeal letters to procure payment for services rendered by providers
  • Analyzed rejections of electronic files to payers and resubmitted corrected claims
  • Maintained provider information with clearing houses
04/2008 to 04/2009 EDI Representative Anodyne Health Partners | City, STATE,
  • Processed electronic data interchange for medical billing company
  • Effectively collected valid and reliable provider data for the purpose of electronic billing
  • Accurately maintained pertinent data in billing system for 23 clients
  • Coordinated with 2 clearing houses for the transfer of electronic data between payers
06/2007 to 01/2008 Map Technician DeLorme Map | City, STATE,
  • Used proprietary illustrator program to update printed and CD maps to be sold to public
  • In accordance with DeLorme's high standards, maintained positional and data accuracy
  • Cross referenced data with other map companies to comply with copy write laws
09/2006 to 02/2007 Participant Service Representative Citistreet | City, STATE,
  • Expanded previous experience in a high-volume call center. Assisted participants with their 457 and 401(k) retirement plans
  • Performed various transactions, in accordance with IRS laws, for the movement of funds within the participant's account, including withdrawals and general plan maintenance
  • Educated participants on their retirement plan in matters such as investment elections, retirement options and overall plan benefits
04/2002 to 04/2006 Customer Service Representative Time Warner Cable | City, STATE,
  • Worked in high-volume call center. Provided multiple services to customers, including technical support, answered billing inquiries, and made sales
  • Kept up to date with a wide array of high-tech telecommunications equipment to introduce new services such as Digital Phone, Digital Video Recorders and Multiple Internet Service Provider
  • Explained complex procedures and promoted sales to the general public
  • Frequently provided my peers with help in procedures and understanding of new technologies and services
Expected in 2014 Certificate | NCTI , , GPA:
OSHA Bookkeeping Certificate, Maine Department of Labor Safety Works, 2014
CPR training CPR HIPAA OSHA Bookkeeping Certificate, Maine Department of Labor Safety Works Fire Extinguisher & Emergency Action Plan Certificate, Maine Department of Labor Safety Works Understanding Broadband Technology Certificate, NCTI
Professional Affiliations
Pine Tree Society
Billing, Clients, Customer Service, Customer Service Representative, Receptionist, Retail Sales, Sales, Sales To, Technical Support, Telecommunications, Telecommunications Equipment, Payments, Assurance Analyst, Quality Assurance, Maintenance, Accounts Receivable, Claims, Credit, Data Entry, Administrative Assistant, Edi, Electronic Billing, Electronic Data Interchange, Medical Billing, Medical Invoicing, Answering, Answering Incoming, Audiology, Audit, Cpr, Cpr Training, General Office, Greeting, Hipaa, Human Resources, Incoming Calls, Inspections, Scheduling, Training, Exchange, Web Based, Illustration, Illustrator, Acrobat, Adobe Acrobat, Executive Administrative, Executive Administrative Assistant, General Maintenance, Mobile Devices, Pdf, Work Flow, Benefits, Bookkeeping

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