Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Highlights
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Accomplishments
Experience
05/2014 to 01/2015Administrative Assistant/ReceptionEngility Corporation | Sacramento, CA,
General office maintenance which included answering incoming calls, greeting clients, maintaining all equipment and addressing the needs of the staff and clients
Took charge in establishing a Safety Committee by developing a safety policy and tapping appropriate staff to assist in conducting inspections for OSHA compliance and report unsafe working conditions findings and suggestions to the executive team
Organized First Aid/CPR training for staff and a flu clinic that was open to staff and the general public
Updated organization documents as needed; such as job descriptions, organizational charts and tutorials for staff to use regarding office processes and various computer programs
Assisted Human Resources with an audit of employee files by collecting all missing or out of date data also assisted with the annual open benefit enrollment
Assisted the Audiology program with scheduling clients, taking payments and maintaining client confidentiality in adherence to HIPAA compliance processes
09/2013 to 03/2014Executive Administrative AssistantBreakthru Beverage Group | Newport News, VA,
Maintain all office equipment
General IT upkeep of Laptops and Mobile devices
Maintained the tracking of shift cancellations by clients and staff
Research new technologies to improve communication and work flow
Create and update PDF forms with Adobe Acrobat X as needed
General maintenance of Company Website
Maintain weekly Program Meeting minutes and distribute via email
06/2011 to 06/2013Quality Assurance AnalystDignity Health | Folsom, CA,
Effectively and continuously maintained provider data for analytic purposes
Ensured appropriate data was being reported by payers for quarterly extracts for clients.
Tracked and researched data trends to support payers in submitting accurate data.
10/2010 to 06/2011Credentialing SpecialistUniversal Health Services | Eagle Pass, TX,
Oversaw provider credentialing files as they pertained to a diverse number of specialties
Effectively maintained provider information on web based information exchange known as CAQH
Enrolled new providers and re-credentialed current providers with payers for clients nationwide
Accurately updated practice information with payer, such as facility address, billing information and provider rosters
04/2009 to 10/2010Resolution SpecialistLiberty Mutual | Englewood, CO,
Data entry, posted payments into patients accounts
Accounts Receivable, worked with payers to obtain payment for patients
Wrote appeal letters to procure payment for services rendered by providers
Analyzed rejections of electronic files to payers and resubmitted corrected claims
Maintained provider information with clearing houses
04/2008 to 04/2009EDI RepresentativeAnodyne Health Partners | City, STATE,
Processed electronic data interchange for medical billing company
Effectively collected valid and reliable provider data for the purpose of electronic billing
Accurately maintained pertinent data in billing system for 23 clients
Coordinated with 2 clearing houses for the transfer of electronic data between payers
06/2007 to 01/2008Map TechnicianDeLorme Map | City, STATE,
Used proprietary illustrator program to update printed and CD maps to be sold to public
In accordance with DeLorme's high standards, maintained positional and data accuracy
Cross referenced data with other map companies to comply with copy write laws
09/2006 to 02/2007Participant Service RepresentativeCitistreet | City, STATE,
Expanded previous experience in a high-volume call center. Assisted participants with their 457 and 401(k) retirement plans
Performed various transactions, in accordance with IRS laws, for the movement of funds within the participant's account, including withdrawals and general plan maintenance
Educated participants on their retirement plan in matters such as investment elections, retirement options and overall plan benefits
04/2002 to 04/2006Customer Service RepresentativeTime Warner Cable | City, STATE,
Worked in high-volume call center. Provided multiple services to customers, including technical support, answered billing inquiries, and made sales
Kept up to date with a wide array of high-tech telecommunications equipment to introduce new services such as Digital Phone, Digital Video Recorders and Multiple Internet Service Provider
Explained complex procedures and promoted sales to the general public
Frequently provided my peers with help in procedures and understanding of new technologies and services
Education
Expected in 2014Certificate | NCTI, , GPA: OSHA Bookkeeping Certificate, Maine Department of Labor Safety Works, 2014
Certifications
CPR training CPR HIPAA OSHA Bookkeeping Certificate, Maine Department of Labor Safety Works Fire Extinguisher & Emergency Action Plan Certificate, Maine Department of Labor Safety Works Understanding Broadband Technology Certificate, NCTI
Professional Affiliations
Pine Tree Society
Skills
Billing, Clients, Customer Service, Customer Service Representative, Receptionist, Retail Sales, Sales, Sales To, Technical Support, Telecommunications, Telecommunications Equipment, Payments, Assurance Analyst, Quality Assurance, Maintenance, Accounts Receivable, Claims, Credit, Data Entry, Administrative Assistant, Edi, Electronic Billing, Electronic Data Interchange, Medical Billing, Medical Invoicing, Answering, Answering Incoming, Audiology, Audit, Cpr, Cpr Training, General Office, Greeting, Hipaa, Human Resources, Incoming Calls, Inspections, Scheduling, Training, Exchange, Web Based, Illustration, Illustrator, Acrobat, Adobe Acrobat, Executive Administrative, Executive Administrative Assistant, General Maintenance, Mobile Devices, Pdf, Work Flow, Benefits, Bookkeeping
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