, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Friendly and courteous front office assistant with experience in a medical setting. Greets patients and their families while informing the appropriate staff members of the patient's arrival.
Skills
Extremely personable and relatable demeanor, organized and detailed oriented with attention to accuracy
Schedule and preregister patients while reviewing, correcting, and updating demographics in a timely and very efficient manner with strict professionalism
Collects and verifies patient insurance benefits as well as acquiring any pre-authorizations and referrals necessary for patient visits
Ensure that the patient understands any financial responsibilities prior to being treated or receiving any services
Obtains and documents any information from patient that could be prudent to the medical staff and/or physician
Ability to communicate effectively with professionalism both verbally and in written skills with a wide variety of people
Adheres to organization protocols while delivering a standard of high quality and efficiency to ensure that treatment goals are met, all while endeavoring to create an overall positive experience for the patient and their family.
Experience
03/2014 to 06/2015Administrative Assistant/Quality ControlSamaritan's Purse | Glen Ellyn, IL,
Researched and explored quality issues to report compliance.
Partnered with Vice President of Manufacturing to analyze and drive ad hoc projects and initiatives to completion.
Fostered culture of analytical thinking and precision to diagnose quality issues.
Prioritized backlog of bugs, errors and feature enhancements to keep processes running smoothly.
Documented identified defects and helped developers complete further testing and resolve issues.
04/2013 to 12/2013Order PullerWatts Water Technologies, Inc. | San Antonio, TX,
Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
Placed products on conveyors for final wrapping and shipment.
Used forklifts, pallet jacks, hand trucks and overhead cranes to move items throughout facility.
Kept work areas clean, neat and organized for optimal productivity and worker safety.
Stacked, organized and palletized packages for efficient storage and movement.
Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
01/2013 to 04/2013Front Desk ReceptionistHackensack University Medical Center | Toms River, NJ,
Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Prepared packages for shipment by generating invoices and setting up courier deliveries for FedEx and UPS.
Maintained inventory in administrative building supply closet to prevent shortages of supplies.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
01/2010 to 01/2012Optometric Assistant, Medical ReceptionistCorbin Peterson Family Eyecare | City, STATE,
Set up appointments for physician visits and procedures using calendar software.
Scheduled and confirmed patient appointments for diagnostic and consultation services.
Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Observed strict HIPAA guidelines at all times according to company policy.
Informed patients of financial responsibilities prior to rendering services.
Took messages from patients and promptly relayed to appropriate staff.
Conducted patient intake interviews to collect medical information and insurance details.
Processed patient payments and scanned identification and insurance cards.
Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Entered patient information, including insurance, demographic and health history into system to keep all records up-to-date.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Education and Training
Expected in | Residential DesignThe Art Institute Of Pittsburgh, Online Division, Pittsburgh, PAGPA:
Expected in 06/1989High School Diploma | Freeport Area Senior High School, Freeport, PAGPA:
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