Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
Motivated Administrative Assistant with 2 years of experience offering office support in Body Shop industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 2 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.
Skills
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Experience
04/2019 to Current Administrative Assistant & Quality Control Traditions Spirits | Sulphur, OK,
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
06/2015 to 11/2018 Waitress The Happy Place Cafe | City, STATE,
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
04/2015 to 12/2016 Head Waitress Taqueria Los Paisanos | City, STATE,
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Served over 5 tables at once while supervising staff of 2 servers.
- Designed schedules for 5 front of house employees, adapting schedules based on seasons, days and employee availability.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Provided exceptional service to 50-70 customers per day at establishment.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Plated food and assessed plate presentation to maintain highest standard of food quality.
- Calculated charges, issued table checks and collected payments from customers.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
07/2013 to 03/2015 Waitress,Host,Busser George's Restaurant | City, STATE,
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Monitored customer movements and quickly cleared empty tables for future customers.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Cleared tables efficiently to maintain high turnover rate and minimize wait times.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Answered telephone to provide dining information and take party reservations.
Education and Training
Expected in 01/2021 GED | Kent Isd, Kentwood, MI,
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School Attended
- Kent Isd
Job Titles Held:
- Administrative Assistant & Quality Control
- Waitress
- Head Waitress
- Waitress,Host,Busser
Degrees
- GED
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