Administrative Assistant Product Development Submittals Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Accomplished administrative professional with diverse skill- set, proven track record supporting professional associations and organizations Able to interface with diverse populations (International & Domestic) Recognized for exceptional customer service ability, able to prioritize needs Consistently meets or exceeds performance requirements for processing registration for professional continuing education courses Trusted by peers, customers and superiors for professional demeanor with ability to handle confidential information Respected by managers, clients, and staffs as a collaborative, industrious professional who models integrity, innovation, and tenacious problem solving, customer service and attention to detail.

  • Meticulous attention to detail
  • Results-oriented
  • Self-directed
  • Time management
  • Professional and mature
  • Resourceful
  • Dedicated team player
  • Strong interpersonal skills
  • Self-starter

Increased office organization by developing more efficient filing system and customer database protocols. Promoted to Product Development after 10 months of employment.

Successfully planned and executed management and

sales meetings, lunches and special events for large groups.


Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service

  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.


  • Answered multiple phone lines, transferred calls to corresponding departments, submitted invoice for appropriate billing


Accomplished Administrative Assistance supporting sales team in setting up lunches and monitoring calendars for all upcoming events. Answering extremely busy phone lines in Shoretel Phone System, transferring calls and helping customers to find appropriate persons within the company regarding sales, pricing and availability and or technical questions.

Update and add contacts information in “Administrator” to Shoretel. Update “Oasis” our company software i.e. phone numbers, email address and titles. Update all manufacturer specification sheets in our library, and archive old ones.

Key Accomplishments:

Answering phones and routing all calls and faxes

Assist sales team consisting of 10 sales representatives

Provide accurate head counts and menu selection for customers and sales representatives presentations

Set up lunches for Denver and Colorado Springs office, preparing lunch checklists, invoices and attendance sign in sheets to our Accounts Payable Department

Tracking conference room availability for all meetings

Accomplished setting up presentations displaying time management and excellent customer service

Trusted by peers, customers and superiors, displaying professional demeanor with the ability to handle confidential information

Create, address labels and send out Invitations to customers for Open Houses or Presentation meeting (per sales person’s instructions)

Mail merges for Holiday Cards

Monitor Outlook to insure changes and updates are being made in company “Oasis” Software ( i.e. phone numbers, addresses and email)

Update MH Web Site ( i.e. updating factory, manufacture, and employee listings)

Clean and stock two kitchens

Back up Submittals

Promoted to the Product Development team where I provided customer services to all our distributors to include submittals on bill of material provided by our distributors. My primary duties were to submit specification sheets and match nomenclature to more than 70 manufacturers that provide a base bid to install artificial lighting to numerous jobs in and around the Denver Metro area.

Key Accomplishments:

Maintained first back up person to answer busy phone lines

Successful in submitting on multiple job requests in a timely manner with accuracy

Update all manufacturer specification sheets in our software library, and archive old ones

05/2005 to 02/2012 Registrar Harris Companies | Boise, ID,
  • Processed member dues during invoicing periods; up to 2000 per month Entered and maintained 250+ courses per quarter in proprietary Learning Management System (AM4) Processed over 2000+ registrations semi-annually, including cancellations and transfers, outperforming all former registrars Created and maintained spreadsheets using Excel to reflect course objectives of 250+ courses Updated and maintained Website content, including course descriptions and assisted customers in inputting their information and completion dates of Ethics Courses Processed transcripts to reflect course completion and submitted these to the Colorado State Board of Accountancy. Acted as an event coordinator for off-site corporate courses, ensuring that all participant needs were taken care of including refreshments, materials, registration and lunch Prepared daily deposits and input data into the Learning Management System (including credit card and check batches) Represented CSCPA at the Colorado Society of Certified Public Accountants meetings, on the Preparedness Planning and the Technical Implementation Committees Processed and shipped Professional Ethics Exam Book orders both domestic and international.
2000 to 2005 Administrative Assistant AMERICAN FAMILY INSURANCE | City, STATE,
  • privately held insurance company that provides house, car and life insurance Assisted the President of the agency, providing customer service support and office assistance.
  • Entered data for new homeowners, car and life policies.
  • Answered customer calls, and greeted new customers.
  • Purchased office supplies and maintained all office equipment.
Expected in 2016 Bachelor of Science | Business Management COLORADO STATE UNIVERSITY, Dever, Colorado GPA:

Business Management

Expected in 2000 Applied Science Degree | Business Management and Computer Science DeVry University, Denver, Colorado GPA:

Business Management and Computer Science

Expected in 06/14/1996 Certificate | Computer Mountain States Employers Council, Denver, Colorado GPA:

Various professional development courses Including Customer Service and Time Management.

Now Hear This, Inc.- Telephone Imagery Program, Telephone Communications Training

CPA Crossings, LLC.- Outlook Part 1, 2 and 3 – email Management Tips and Techniques

New Horizons Computer Learning Centers- Office 2007 and Excel 2007 – Level 2

Hensmann Technology Learning and Education Center- Microsoft Excel

Notary Public established: 06/14/1996, expires: 11/26/2016


10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension, Report Transcription, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Travel Arrangements, Travel Booking, Typing, Vendor Management, Writing, Web Content

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Resume Strength

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Resume Overview

School Attended
  • DeVry University
  • Mountain States Employers Council
Job Titles Held:
  • Registrar
  • Administrative Assistant
  • Bachelor of Science
  • Applied Science Degree
  • Certificate

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