Accomplished administrative professional with diverse skill- set, proven track record supporting professional associations and organizations Able to interface with diverse populations (International & Domestic) Recognized for exceptional customer service ability, able to prioritize needs Consistently meets or exceeds performance requirements for processing registration for professional continuing education courses Trusted by peers, customers and superiors for professional demeanor with ability to handle confidential information Respected by managers, clients, and staffs as a collaborative, industrious professional who models integrity, innovation, and tenacious problem solving, customer service and attention to detail.
Increased office organization by developing more efficient filing system and customer database protocols. Promoted to Product Development after 10 months of employment.
Successfully planned and executed management and
sales meetings, lunches and special events for large groups.
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Accomplished Administrative Assistance supporting sales team in setting up lunches and monitoring calendars for all upcoming events. Answering extremely busy phone lines in Shoretel Phone System, transferring calls and helping customers to find appropriate persons within the company regarding sales, pricing and availability and or technical questions.
Update and add contacts information in “Administrator” to Shoretel. Update “Oasis” our company software i.e. phone numbers, email address and titles. Update all manufacturer specification sheets in our library, and archive old ones.
Answering phones and routing all calls and faxes
Assist sales team consisting of 10 sales representatives
Provide accurate head counts and menu selection for customers and sales representatives presentations
Set up lunches for Denver and Colorado Springs office, preparing lunch checklists, invoices and attendance sign in sheets to our Accounts Payable Department
Tracking conference room availability for all meetings
Accomplished setting up presentations displaying time management and excellent customer service
Trusted by peers, customers and superiors, displaying professional demeanor with the ability to handle confidential information
Create, address labels and send out Invitations to customers for Open Houses or Presentation meeting (per sales person's instructions)
Mail merges for Holiday Cards
Monitor Outlook to insure changes and updates are being made in company “Oasis” Software ( i.e. phone numbers, addresses and email)
Update MH Web Site ( i.e. updating factory, manufacture, and employee listings)
Clean and stock two kitchens
Back up Submittals
Promoted to the Product Development team where I provided customer services to all our distributors to include submittals on bill of material provided by our distributors. My primary duties were to submit specification sheets and match nomenclature to more than 70 manufacturers that provide a base bid to install artificial lighting to numerous jobs in and around the Denver Metro area.
Maintained first back up person to answer busy phone lines
Successful in submitting on multiple job requests in a timely manner with accuracy
Update all manufacturer specification sheets in our software library, and archive old ones
Business Management and Computer Science
Various professional development courses Including Customer Service and Time Management.
Now Hear This, Inc.- Telephone Imagery Program, Telephone Communications Training
CPA Crossings, LLC.- Outlook Part 1, 2 and 3 – email Management Tips and Techniques
New Horizons Computer Learning Centers- Office 2007 and Excel 2007 – Level 2
Hensmann Technology Learning and Education Center- Microsoft Excel
Notary Public established: 06/14/1996, expires: 11/26/2016
10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension, Report Transcription, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Travel Arrangements, Travel Booking, Typing, Vendor Management, Writing, Web Content
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