Administrative Assistant/Office Manager Resume Example
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ADMINISTRATIVE ASSISTANT/OFFICE MANAGER
Summary
Goal-oriented administrative assistant adept in identification and implementation of process improvements, including administrative workflow coordination and procedure documentation. Offering key strengths in time management and communications across all level of personnel, management and clientele.
High-performing Administrative Assistant offering extensive experience working with diverse client base and delivering exceptional results. Skilled in managing client relations, liaising with internal stakeholders and managing vendor relationships.
Skills
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Experience
Administrative Assistant/Office Manager11/2018 to 02/2020Encompass Health Corp.Georgetown , TX
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
- Created and maintained spreadsheets and developed administrative and logistical reports.
- Arranged domestic and international travel, hotel and transportation needs for staff.
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
- Monitored daily and weekly schedules and monthly calendar obligations for administration
- Managed conference calls by documenting participant details and preparing audio recordings for future reference.
- Planned and executed corporate meetings, lunches and special events for groups.
- Conducted thorough research using various media sources to obtain relevant data for staff requirements.
- Maintained up-to-date department organizational chart.
- Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
- Assisted with administrative tasks, including filing, answering phones and running errands.
- Set up and maintained physical and electronic filing systems.
- Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
- Performed complex administrative management of sensitive and confidential issues.
- Maintained attendance records, taking note of staff vacation time, sick days and personal days.
- Tracked and submitted employee time sheets to accounting department for payroll processing.
- Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
- Managed building access and supplied key cards to employees and visitors.
Organizer and Housekeeping Supervisor03/2010 to 11/2018WesleylifeJohnston , IA
- Supervised employees and developed training programs to ensure maximum performance.
- Reviewed employee performance and devised improvement plans.
- Ordered housekeeping supplies for company.
- Created schedules, shift reports and other business documentation.
- Collaborated with clients to respond promptly to all client requests.
- Developed training programs to build employee performance.
- Supervised and supported all new personnel to maximize quality of service and performance.
- Sustained safety protocols, ensuring proper and cost-effective equipment and material usage.
- Reduced process gaps by managing inventory control to meet client demands.
- Improved service delivery, successfully exceeding targeted sales goal by 87%.
Housekeeping Supervisor03/2002 to 08/2006CSMSCity , STATE
- Supervised employees and developed training programs to ensure maximum performance.
- Ordered housekeeping supplies.
- Created schedules, shift reports and other business documentation.
- Oversaw controls over expenses and inventory for optimal budget tracking.
- Developed training programs to build employee performance.
- Sustained safety protocols, ensuring proper and cost-effective equipment and material usage.
- Removed trash and dirty linens from room attendant carts.
- Operated incinerators and trash compactors to dispose of garbage.
- Facilitated improvements to workflow and room turnover with hands-on, proactive management style.
Assistant Manager/Sales Representative01/2002 to 08/2006Movie GalleryCity , STATE
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Planned and prepared workflow schedules, delegating tasks for all members of the team.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
- Delegated daily tasks to team members to optimize team productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Completed inventory audits to identify losses and project future demands.
- Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Enhanced sales by implementing merchandising and promotional improvements.
Education and Training
High School Diploma08/2009Jefferson High School
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Resume Overview
School Attended
- Jefferson High School
Job Titles Held:
- Administrative Assistant/Office Manager
- Organizer and Housekeeping Supervisor
- Housekeeping Supervisor
- Assistant Manager/Sales Representative
Degrees
- High School Diploma 08/2009
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