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Administrative Assistant / Office Manager Resume Example

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ADMINISTRATIVE ASSISTANT / OFFICE MANAGER
Professional Summary

Highly organized and detail-oriented Executive Administrative Assistant with more than 15 years of experience supplying thorough, organized administrative support to senior executive team. Key support team member for events, shareholder activities and travel arrangements. Excellent track record managing administrative team.

Accomplishments
  • Awarded Top Administrative Assistant in the country by Hormel Foods Corporate Office in 2012 For delivering outstanding administrative support.
  • Recognized by customers and Administrative Assistant for expedient and effective service.
  • Received Letter of Recognition from the President of Kaiser Hospitals, Northern California, for excellent work and creating Celebrating Kaiser's Black History.
  • Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
  • Held first-point-of-contact for all internal and external communications with executive-level officers.
  • Advanced from Staff Assistant to Senior Staff Assistant within one year for advanced skills.
  • Recognized by customers and Administrative Assistant for expedient and effective service.
  • Training - Responsible for training all new employees to ensure continued quality of customer service.
  • Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
  • Managed jazz band and received Grammy nomination for debut album. Best New Jazz Fusion Instrumental Group.
Work History
Hotel Engine- Administrative Assistant / Office Manager
Austin , TX01/2014 - 01/2020
  • Supported San Francisco Area Manager and 7 sales personnel in Food Service Department.
  • Analyzed and summarized monthly budgets.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Monitored Area Manager's work calendar and scheduled appointments, meetings and travel.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Designed and implemented new department filing system for document organization and management.
  • Prepared weekly payroll for department,
  • Prepared and reconciled Accounts Receivables for Sales team.
  • Trained Sales team and new sale interns on EDI order processing system.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
Alachua County, Fl- Senior Staff Assistant
Gainesville , FL04/2006 - 12/2013
  • Delivered top-notch administrative support to Director of Accreditation, Regulation and Licensing.
  • Analyzed and summarized data to identify variances.
  • Performed rounds with team to identify patient issues.
  • Key contact for Federal, State and local regulatory agencies during investigation of patient complaints.
  • Researched and collected data for investigations; produced correspondence and reports.
  • Key member of Joint Commission Hospital Survey Team.
  • Provided education and software training to management and staff, such as WebEx, MS Office Suite.
  • Created correspondence on behalf of Senior Leadership and AR&L Director.
  • Created and produced department monthly newsletter.
  • Designed Department logo.
  • Researched and produced comparative study of World Class hospitals.
  • As member of Hormel's Diversity Council, researched, wrote and produced short film entitled Celebrating Kaiser's Black History.
  • Improved customer service rating by 40% by training 10 new employees on order processing techniques
Medstar Health- Clinical Lab Assistant
White Marsh , MD04/2005 - 04/2006
  • Supported expert administrative support to Clinical Lab Director.
  • Researched, identified, developed and implemented solutions regarding operational logistics.
  • Created patient wait time spreadsheet to identify and examine deficiencies in system for over 100 patients daily.
  • Provided expert Compliance knowledge to Lab managers regarding HR compliance issues and regulations.
  • Provided software training to department personnel and management.
  • Created and produced monthly department newsletter.
  • Prepared department payroll for 40 clinical staff.
  • Provided critical data and analysis of operational issues to Senior Leadership.
  • Member of Labor Management team.
  • Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards
Additional Information

As a professional writer, I have excellent written and visual ability.

Skills
  • Office management
  • Administrative support
  • Strategic Planning
  • Research and project management
Education
University of SedonaCity01/2011Master of Philosophy: Philosophy And Religious Studies
Certifications
  • Harvard Strategic Thinking, Kaiser Foundation Hospital - 2012
  • Cisco Virtual Training Expert - Kaiser Foundation Hospital - 2012
  • Certified WebEx expert- Kaiser Foundation Hospital - 2012
  • Certified Master Facilitator - Kaiser Foundation Hospital - 2013
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How this resume score could be improved?

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Resume Overview

School Attended

  • University of Sedona

Job Titles Held:

  • Administrative Assistant / Office Manager
  • Senior Staff Assistant
  • Clinical Lab Assistant

Degrees

  • Master of Philosophy : Philosophy And Religious Studies

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