administrative assistant medical assistant resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

Working for communities since 2006. Specialized in the Hospitality industry for over 10 years and the Medical Field for 7 years. Providing many talents and have trained within companies with doing more than what hired to do. Talented in work going over and beyond. Having a passion and personal skill for patient and customer satisfaction.

Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input. Knowledgeable about managing charts, forms and payments. Well-organized and proactive with good judgment and multitasking skills. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Next Gin, EPIC, and Med connect. Medical Administrative Assistant adept at verifying insurance coverage, reviewing records, scheduling exams and updating donor information. Background supporting up to six physicians in busy medical office setting. Certified in ICD-9 and ICD-10 coding. Highly organized Manager, Administrator knowledgeable about healthcare processes and administrative requirements. Qualified to handle insurance documentation, update charts and manage business correspondence. Enthusiastic personality eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding any task and training. Motivated to learn, grow and excel in Human Resources

  • Invoice Preparation
  • Data Entry Software (NextGen, Epic, Medconnect, Practice fusion
  • BLS Certified
  • Organization and Time Management
  • Equipment Troubleshooting and Maintenance
  • Office Management
  • Flexibility Improvements
  • Information Assistance
  • Customer Experience Enhancement
  • Training Procedures
  • Business Correspondence
  • Staff Meetings
  • Staff Leadership
  • Computer Proficiency
  • Recruiting
Work History
Medical Administrative Assistant, 06/2022 to Current
Taco Johns - Preferred Restaurant GroupHavre, MT,
  • Organized paperwork such as charts and reports for office and patient needs.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Supported office staff and operational requirements with administrative tasks.
  • Conducted insurance verification and pre authorization's and managed patient charts.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Called patients to confirm scheduled appointments day in advance.
  • Developed and managed accurate and confidential patient records.
  • Managed financial documentations such as expense reports and invoices.
Administrative Assistant/Medical Assistant, 12/2017 to 05/2022
Home Grown HospitalityCity, STATE,
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Answered phone calls and messages for five -physician Oncology medical facility, scheduling appointments and handling patient inquiries.
  • Organized patient files and streamlined operations to improve efficiency.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Registered and verified patient records before triage with most up-to-date information.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Received and routed laboratory results to correct clinical staff members.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Collaborated with assistants, Oncology doctors to prepare and set up rooms with adequate supplies and equipment.
  • Kept detailed records of office inventories and placed orders for more supplies.
  • Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
  • Collaborated with assistants and oncology doctors to prepare and set up rooms with adequate supplies and equipment.
Assistant General Manager, 04/2014 to 04/2017
Endocrinologist Reproductive Fertility ClinicCity, STATE,
  • Resolved problems promptly to elevate customer approval.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Mentored and motivated team members to achieve challenging business goals.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained and disciplined employees to maximize performance.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Taught staff strategies for completing work and smoothly carrying out senior management directives.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Built customer loyalty by devising promotions and products according to customer needs and budget.
  • Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
  • Performed pricing and estimates based on customer needs and requirements.
  • Boosted yearly profits through process optimization and improved training.
  • Developed innovative sales proposals to promote product quality and showcase market comparisons.
Medical Assistant Student Intern/Medical Assistant, 09/2013 to 08/2015
Woodcreek Members ClubCity, STATE,
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Taught patients about medications, procedures and care plan instructions.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Oriented and trained new staff on proper procedures and policies.
  • Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Prepared lab specimens for diagnostic evaluation.
  • Measured patient pulse oximetry.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Measured patient spirometry.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
Bar Operations Manager, 03/2012 to 04/2014
Company NameCity, State,
  • Implemented new drink policies, reducing over-pouring.
  • Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, improvement over prior onboarding process.
  • Checked ID cards and verified bar guests were of legal age.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Closed out cash register and prepared cashier report at close of business.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
  • Handled $2000 cash on daily basis, which built trustworthiness and loyalty with owners.
  • Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Poured and prepared mixed drinks for over 200 customers daily.
  • Consulted with managers to organize special events and promotions.
  • Increased profits with enhanced inventory oversight and strategic pricing adjustments.
  • Determined business needs by acquiring client feedback for process improvements.
  • Decreased waste, following strict recipes and drink measurement protocol.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
  • Implemented drink prep procedures that significantly reduced wasted stock.
  • Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
  • Merged productivity initiatives while complying with restaurant policies and procedures.
  • Shrunk inventory costs through proactive evaluation and adjustment of vendor relationships.
  • Developed multiple new cocktails for menu.
: Nursing, Expected in 03/2019 to CCBC - Nottingham, MD,
Associate of Science: Medical Assisting, Expected in 04/2014 to Virginia College - Birmingham - Columbia, SC,
: General Studies, Expected in 03/2008 to Harford Community College - Bel Air, MD
High School Diploma: , Expected in 06/2007 to Bel Air High School - Bel Air, MD

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Resume Overview

School Attended

  • CCBC
  • Virginia College - Birmingham
  • Harford Community College
  • Bel Air High School

Job Titles Held:

  • Medical Administrative Assistant
  • Administrative Assistant/Medical Assistant
  • Assistant General Manager
  • Medical Assistant Student Intern/Medical Assistant
  • Bar Operations Manager


  • Associate of Science
  • High School Diploma

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