Organized and detail-oriented Administrative Assistant Intern adept at providing administrative support and assisting with executing projects. Experienced with maintaining contacts database and organizing filing systems and office spaces.
Adhere to all policies and procedures related to TRIO established by the U.S. Department of Education and JJC. Document all educational advising interactions on appropriate forms.
Maintain professional and respectable relationships with Joliet Township High School students.
Maintain collaborative relationships with college offices and departments, referral organizations, public, and co-workers.
Provide professional guidance and and technical assistance in the areas of college admissions including but not limited to, college planning, assistance with forms and procedures for admissions into post-secondary programs and financial aid, and career readiness.
Oversee active caseload and provide educational advising to all eligible students, supporting their ability to develop an educational development plan/map that meets their identified educational and career goals, as well as support their motivation to persist.
Sought feedback and guidance from supervisors to improve on areas of weakness.
Received and screened incoming calls, emails and visitors and alerted administrative manager to priority matters.
Maintain accurate and confidential records of participants and utilize database.
Developed and updated spreadsheets and databases to track, analyze, and report on students performance
Offered personalized support to students needing educational and financial assistance services from the community and Joliet Junior College, helping connect each with available resources and relevant team members.
07/2022 to 01/2023
Front Desk Receptionist InternExcel Learning Centers – Middleburg Heights, OH,
Answered multi-line phone system and transferred callers to appropriate department or staff member.
Maintained social media presence on Facebook, Instagram, LinkedIn and Twitter
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Confirmed important personal and payment information for compliance with security and payment card industry standards.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Maintained confidentiality of sensitive data to protect customer and business information.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Trained new team members on company procedures, customer service and issue resolution.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Routed incoming mail and messages to relevant personnel without delay.
Sorted, received, and distributed mail correspondence between departments and personnel.
01/2020 to 07/2022
School-Age Lead TeacherNorthern Tool + Equipment – Midland, TX,
Communicated student progress, academic difficulties, or behavioral concerns to parents, guardians, schools and administration using tact and professionalism to improve student academic performances.
Built positive relationships with parents to involve families in educational process.
Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.
Developed and implemented discipline strategies to maintain classroom order.
Incorporated Google Slides and Google Classroom into lesson planning to create engaging, multi-dimensional lessons.
Scheduled and directed field trips and hands-on activities to foster student learning and creativity.
Created lessons and online testing materials to facilitate remote learning.
Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
Boosted cultural awareness by incorporating children's literature from world cultures.
08/2015 to 12/2019
Cashier Team LeadDunkin' Donuts – City, STATE,
Implemented onsite safety protocols and procedures and properly trained all team members on prevention measures
Assisted customers by answering questions and fulfilling requests.
Helped customers complete purchases, locate items, and join reward programs.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Communicated with customers and team members to solve problems.
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Trained team members on cash register operation and cash handling.
Resolved escalated customer disputes with special actions such as discounts.
Maintained stock to meet expected customer demand.
Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
Skills
OSHA safety requirements
Zoom Meeting Software
Social Media Management
Microsoft Office
Multiline Phone System
Teacher Observation
Organize Files
Social Media Updating
Multitasking and Time Management
Travel Coordination
Education
Expected in 05/2023 to to
Associate of Applied Science: Administrative Assistance And Secretarial Science Joliet Junior College - Joliet, IL GPA:
Honor's Society Member
National Society of Leadership and Success (NSLS) Member
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