Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Skills
Organization
Collaboration
Microsoft Office
Analytical
Time management
People skills
Computer skills
Active listening
Team building
Project planning
Customer service
Friendly, positive attitude
Clerical
Supervision
Planning
Concur processing
Work History
04/2008 to Current
Administrative Assistant Inter/Student Serv Spec.University Of Michigan Flint – City, STATE,
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Coordinated travel arrangements by booking airfare, hotel and ground transportation.
Arranged rapid office equipment repair and maintenance with vendors.
Created detailed expense reports and requests for expenditures.
Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
Processed invoices and expenses using Concur to facilitate on-time payment.
Executed record filing system to improve document organization and management using Image Now
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Reserved rooms, equipment and food for events hosted by department.
02/2004 to 12/2008
Spa/Salon ManagerThe Spa At Gateway Centre – City, STATE,
Monitored daily spa activities and team performance to check cleanliness, assess performance and handle high-priority clients.
Optimized team performance by training new employees on customer service, day-to-day activities and account management procedures.
Provided employees with feedback on how to improve performance and increase profitability of spa services.
Coordinated facility schedules to maximize usage and efficiency.
Streamlined organizational procedures and maintained optimal spa functionality during high-traffic times.
Informed 60-member team of job responsibilities, performance expectations and client service standards.
Took detailed inventories of goods and supplies to stay on top of ordering schedule and consistently meet demands.
Monitored operations to verify compliance with applicable health, safety or hygiene standards.
Provided IT and software trouble-shooting support to rest of organization.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Created agendas and communication materials for team meetings.
Exceeded customer satisfaction by finding creative solutions to problems.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Recognized by management for providing exceptional customer service.
Improved operations by working with team members and customers to find workable solutions.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Scheduled employees to maintain adequate coverage during business hours.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs.
Managed cash flow, business transactions, banking and accounting processes.
Worked to continuously increase salon business through effective sales, service and operations policies.
Networked at various industry events to promote business.
Provided staff coaching, mentoring and consultation to enhance performance and professional development.
Networked at various industry events to promote business
07/1994 to 03/2008
Bank Teller/Personal Banker/Assistant Branch Mgr.Bank One – City, STATE,
Reviewed applications against established parameters to determine approval, rejection or modification requirements.
Maximized sales potential by training new members in improved sales strategies.
Supervised branch team members and provided management with suggestions regarding performance assessments.
Provided bank leadership in absence of branch manager.
Compiled operational and risk reports detailing financial metrics to help management make proactive decisions.
Implemented operational improvements to increase efficiency and reduce labor costs.
Demonstrated expertise and reasoned guidance regarding loan products, lines of credit and account options.
Monitored daily operations and supported Branch Manager in necessary duties.
Supervised branch personnel and operations in absence of branch manager, keeping operations and workflows running smoothly.
Designed sales and service strategies to improve revenue and retention.
Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Education
Expected in to to
: Baker College of Flint - Flint, Mi, GPA:
Expected in 06/1981 to to
High School Diploma: Clio High School - Clio, MI, GPA:
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