Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

To support upper management enhancing work productivity for a well balanced work experience for my team.

Responsible and energetic Administrative Assistant offering ten (10) years of experience in a administrative/Sale/Service office environment. Proficient multi-tasker with ability to manage 5-line phone system, records maintenance and high-volume business inquiries.

  • Administrative Assistant/Information Liaison
  • (Not limited to the following)
  • All Administrative Duties/Support All Departments
  • Worked Independently (
  • Corporate Office Out of State)
  • Adhere to Confidentiality Agreement
  • Policy & Procedure Manuals/Handbook/Benefit Package Current
  • HIPPA Compliance/Updates Employee Records
  • Compiled New Hire Packet/Implement New Hire Orientation
  • Calculated Per Diem/Arrange Travel/Scheduling All Departments
  • Deposits/Batch Credit Reports/Reconcile Corporate Credit Card Statements/Generate Reports as Needed
  • Responsible for: Payroll Timekeeper/AR/AP/Petty Catch/Banking
  • Batch Credit Reports/Reconcile Corporate Credit Card Statements
  • Mailings: Mail Merge/Zip Code Sorting/Labels & Envelopes
  • Inventory Supplies/Promotional Items/Secure Keys and Locks/Passwords
  • Maintained 5 Line Phone System/Coding for All Lines
  • Office Equipment/Postage Machine Maintenance Records/Permits & License
  • Liaison & Trouble Shooter for All Departments & Venders
  • Community Outreach Coordinator/Benevolence Committee
  • Administrative Assistant
  • Administrative Duties
  • AP
  • AR
  • Banking
  • Credit
  • Human Resource Management
  • Inventory
  • Mail
  • Office
  • Office Equipment
  • Payroll
  • Phone System
  • Postage Machine
  • Coding
  • Scheduling
  • Six Sigma
  • Sorting
  • Arrange Travel
  • Zip
  • Meeting planning
  • Managing office supplies
  • Program file distribution
  • Developing slide presentations
  • Mail management
  • Check processing
  • Coordinating program activities
  • Organizing packages
  • Directing visitors
  • Microsoft
  • Back office operations
  • Advanced MS Office Suite knowledge
  • Cash deposit preparation
  • Human resources best practices
  • AR/AP
  • Excel spreadsheets
  • Routing packages
  • Tracking documents
  • Memo preparation
  • Routing correspondence
  • Technologically savvy
  • Faxing documents
  • Account balancing reconciliation
  • Managing automated systems
  • Employee training and development
  • PC proficient
  • Problem resolution
  • Schedule management
  • Resolving discrepancies
  • Administrative support
  • Resolving errors
  • Understands grammar
  • QuickBooks
  • Self-directed
  • Maintaining cleanliness
  • Scheduling and calendar management
  • Invoice organization
  • Inventory control
  • Tech-savvy
  • Office equipment maintenance
  • Customer relations
  • Inventory supplies
12/2007 to 12/2010 Administrative Assistant Information Specialist Liaison Office Of Head Start Interim Managment | Quinton, OK,
  • • Family Caregiver Program (Respite)
    • Maintain Confidentiality Agreement
    • Compiled and Maintained Caregiver Newsletter
    • Health Promotion/Nutrition/Exercise Classes
    • Compiled and Maintained Resource List
    • Collect/Maintain Inventory of Promotional Items
    • Enlisted Volunteers for Specific Projects
    • Information and Assistance
    • Compiled Correspondence to Oklahoma Senator/Representatives
    • Charity Foundation Coordinator
    • Community Outreach/Benevolence Committee
    • Medicare D Enrollments Certified
06/1999 to 12/2007 Administrative Assistant Department Of Defense | Starbuck, WA,

• All Administrative Duties
• Maintain Confidentiality Agreement
• Assist and Support Sales Team
• Assist and Support Human Resource Department
• Assist and Support Service Department
• Exceptional Customer Service Skill
• Answer and direct phone calls (managed 5 lines)
• Maintain contact lists/resource data base
• Coordinate activities for marina

  • Monitored and tracked project performance data with Excel spreadsheets to generate reports and keep management informed of important trends.
  • Arranged domestic and international travel, hotel and transportation needs for staff.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
12/1992 to 12/1996 Office Automation Clerk Great Expressions Dental Centers | Monroe, NY,
  • Requisitioned office supplies, assisted in payroll, performed record-keeping and tracked time cards for all departmental office employees.
  • Identified Loan issues before they escalated and implemented solutions for effective resolution.
  • Monitored office supply use and stock levels, placing replenishment orders as needed.
  • Proofread and typed correspondence for business leaders.
  • Documented office procedures and processes into FMHA/RHD manuals for use by all administrative personnel.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel. [Type] and
  • Produced professional and error-free letters, presentations and spreadsheets.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Supervised invoice creation and submission to enable prompt and efficient customer billing.
  • Managed travel arrangements, agendas and accommodations coordination for all all personnel.
  • Supported clerical needs of more than 6 local office, including taking messages, scanning documents and routing business correspondence.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Oversaw office inventory by restocking supplies and submitting purchase orders for new general supplies.[Type] and
  • Coordinated office activities to streamline operations and promote compliance with organizational policies.
  • Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Proofed letter and reports documents to keep all correspondence free of grammar errors.
  • Responded to telephone inquiries from clients and the public and delivered information to inform and educate callers.
  • Tracked usage office supplies and placed orders to maintain inventory levels.
  • Organized training materials, including user manuals and office procedure for district.
12/1987 to 12/1992 Owner Ladybug Cleaning Service | City, STATE,

• Created Business
• Worked Independently
• Advertising
• Payroll/Quarterly Taxes Schedule C
• Maintained Resource Data Bank

Education and Training
Expected in 01/2008 Certificate Human Resource Management Online | Human Resource Management Villanova Univ , Florida City, FL, GPA:
Expected in 01/2008 Certificate Villanova Univ Six Sigma Green Belt Online | Six Sigma Green Belt Villanova Univ, Florida City, FL, GPA:
Expected in 06/1986 | Medical Assistant Bryan Institute , Tulsa, OK, GPA:
Expected in 1970 | Alcee Fortier High School, , GPA:
NOLA 70118
Activities and Honors

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School Attended

  • Villanova Univ
  • Villanova Univ
  • Bryan Institute
  • Alcee Fortier High School

Job Titles Held:

  • Administrative Assistant Information Specialist Liaison
  • Administrative Assistant
  • Office Automation Clerk
  • Owner


  • Certificate Human Resource Management Online
  • Certificate Villanova Univ Six Sigma Green Belt Online

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