, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Dynamic administrative professional and leader with 10+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Outgoing Administrative Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Skills
Team Leadership
Clear oral/written communication
Office management
Scheduling
Organizational skills
Content editing knowledge
Good telephone etiquette
Customer service
Responsible
Flexible & Adaptable
Workflow Planning
Documentation And Control
Relationship Building
Policy And Procedure Modification
Database Administration
Credit And Collections
Operations support
Fundraising
Telephone etiquette
Recordkeeping
Client relations strength
Work History
01/2022 to 04/2022Administrative Assistant III/Volunteer CoordinatorCorvel | Davenport, IA,
Helped with office tasks, taking messages, scanning documents and answering phone inquiries.
Greeted visitors and answered questions about program, requirements and opportunities.
Verified business transactions using Workday with 100% accuracy.
Counted, verified, and handled bank deposits
Developed monthly schedules and assignments for volunteer staff.
Supported engaging, fun, and smooth-running events by helping with organization and planning.
Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
Teamed with community organizations and government agencies to increase outreach and service utilization.
Spoke with community organizations to boost outreach and highlight programs successes.
Used strong interpersonal communication skills to convey information to others.
Sent email reminders regarding upcoming volunteer events to community leaders, civic groups, and military personal
Tracked volunteer hours in spreadsheets.
Coordinated work of project dedicated to raise awareness of need, applying strong project and team leadership to enhance success.
Volunteered with groups and organizations to help make measurable differences for program recipients.
Conducted research, gathered information from multiple sources and presented results.
05/2018 to 02/2022Administrative SupervisorBerry, Appleman & Leiden | Walnut Creek, CA,
Coached new employees on command processes while managing subordinates to achieve maximum efficiency.
Prepared meeting materials and took clear notes to distribute to stakeholders.
Produced highly accurate internal and external correspondence and memoranda.
Reviewed customer travel expenses through Defense Travel System.
Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff tasking.
Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
Sorted and distributed office mail and recorded incoming shipments for command records.
Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
Responded to questions and managed communications with customers, civilian agencies, multiple departments, and senior leadership.
Tracked and processed gains, transfers, and separations of personnel.
Scheduled over 30 command employees daily and filled in for shifts.
Verified attendance, vacation, and health status of the command staff.
Trained and mentored 15 staff by coaching daily, leading performance reviews, and offering constructive feedback.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Prepared detailed documents and reports in adherence to administrative processes.
Supervised 15 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
04/2015 to 04/2018Administrative Assistant SupervisorFirst Transit | Middlebury, CT,
Established workflow processes, monitored daily productivity, and implemented modifications that improved overall performance of personnel.
Trained and mentored new and temporary personnel on command processes while managing employees to achieve maximum production.
Prepared meeting materials and took clear notes to distribute to stakeholders.
Produced highly accurate internal and external letters and memoranda.
Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Monitored supervisor's work calendar and scheduling appointments, meetings and travel.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Organized and set up for command interviews with media as Assistant Public Affairs Officer.
Used excel and PowerPoint to create presentations, reports, and spreadsheets.
Developed, reviewed, and improved administrative systems, policies, and procedures.
Managed executive calendars to strategically coordinate meetings and appointments.
Opened, sorted and distributed incoming messages and correspondence for 500 personnel.
Kept high average of performance evaluations for over three years.
Collaborated with maintenance and training departments to achieve overall "Outstanding" inspection results.
Tracked and processed gains, transfers, and separations of personnel.
Opened, sorted and distributed incoming messages and correspondence to 500 person team.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Ensured classified documents and spaces where properly marked, safely stored and lock, as well as vetted need to know personnel with access.
12/2011 to 04/2015Administrative ClerkU.S Navy - USS GREEN BAY (LPD 20) | City, STATE,
Produced highly accurate internal and external letters and memoranda.
Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Proofread and edited professional business documents prior to release and request for approval.
Answered multi-line phone system and transferred callers to appropriate department or staff member.
Served in on-call capacity for last-minute or late-night taskings from leadership.
Performed preventive and unplanned maintenance on firefighting equipment and workspaces .
Reported for duty in event of a disaster and other serious incidents involving personnel.
Performed monthly fire drills for departments and command.
Inspected facilities for adherence to fire, hazard, and safety guidelines.
Handled client correspondence and tracked records to foster office efficiency.
Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
Education
Expected in 05/2024Associate of Arts | Business AdministrationIrvine Valley College, Irvine, CAGPA:
Expected in 06/2005High School Diploma | Santa Ana Valley High School, Santa Ana, CA, GPA:
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