Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Dynamic administrative professional and leader with 10+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Outgoing Administrative Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Skills
  • Team Leadership
  • Clear oral/written communication
  • Office management
  • Scheduling
  • Organizational skills
  • Content editing knowledge
  • Good telephone etiquette
  • Customer service
  • Responsible
  • Flexible & Adaptable
  • Workflow Planning
  • Documentation And Control
  • Relationship Building
  • Policy And Procedure Modification
  • Database Administration
  • Credit And Collections
  • Operations support
  • Fundraising
  • Telephone etiquette
  • Recordkeeping
  • Client relations strength
Work History
01/2022 to 04/2022 Administrative Assistant III/Volunteer Coordinator Corvel | Davenport, IA,
  • Helped with office tasks, taking messages, scanning documents and answering phone inquiries.
  • Greeted visitors and answered questions about program, requirements and opportunities.
  • Verified business transactions using Workday with 100% accuracy.
  • Counted, verified, and handled bank deposits
  • Developed monthly schedules and assignments for volunteer staff.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
  • Teamed with community organizations and government agencies to increase outreach and service utilization.
  • Spoke with community organizations to boost outreach and highlight programs successes.
  • Used strong interpersonal communication skills to convey information to others.
  • Sent email reminders regarding upcoming volunteer events to community leaders, civic groups, and military personal
  • Tracked volunteer hours in spreadsheets.
  • Coordinated work of project dedicated to raise awareness of need, applying strong project and team leadership to enhance success.
  • Volunteered with groups and organizations to help make measurable differences for program recipients.
  • Conducted research, gathered information from multiple sources and presented results.
05/2018 to 02/2022 Administrative Supervisor Berry, Appleman & Leiden | Walnut Creek, CA,
  • Coached new employees on command processes while managing subordinates to achieve maximum efficiency.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Produced highly accurate internal and external correspondence and memoranda.
  • Reviewed customer travel expenses through Defense Travel System.
  • Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff tasking.
  • Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
  • Sorted and distributed office mail and recorded incoming shipments for command records.
  • Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
  • Responded to questions and managed communications with customers, civilian agencies, multiple departments, and senior leadership.
  • Tracked and processed gains, transfers, and separations of personnel.
  • Scheduled over 30 command employees daily and filled in for shifts.
  • Verified attendance, vacation, and health status of the command staff.
  • Trained and mentored 15 staff by coaching daily, leading performance reviews, and offering constructive feedback.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Prepared detailed documents and reports in adherence to administrative processes.
  • Supervised 15 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
04/2015 to 04/2018 Administrative Assistant Supervisor First Transit | Middlebury, CT,
  • Established workflow processes, monitored daily productivity, and implemented modifications that improved overall performance of personnel.
  • Trained and mentored new and temporary personnel on command processes while managing employees to achieve maximum production.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Produced highly accurate internal and external letters and memoranda.
  • Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Monitored supervisor's work calendar and scheduling appointments, meetings and travel.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Organized and set up for command interviews with media as Assistant Public Affairs Officer.
  • Used excel and PowerPoint to create presentations, reports, and spreadsheets.
  • Developed, reviewed, and improved administrative systems, policies, and procedures.
  • Managed executive calendars to strategically coordinate meetings and appointments.
  • Opened, sorted and distributed incoming messages and correspondence for 500 personnel.
  • Kept high average of performance evaluations for over three years.
  • Collaborated with maintenance and training departments to achieve overall "Outstanding" inspection results.
  • Tracked and processed gains, transfers, and separations of personnel.
  • Opened, sorted and distributed incoming messages and correspondence to 500 person team.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Ensured classified documents and spaces where properly marked, safely stored and lock, as well as vetted need to know personnel with access.
12/2011 to 04/2015 Administrative Clerk U.S Navy - USS GREEN BAY (LPD 20) | City, STATE,
  • Produced highly accurate internal and external letters and memoranda.
  • Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Proofread and edited professional business documents prior to release and request for approval.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Served in on-call capacity for last-minute or late-night taskings from leadership.
  • Performed preventive and unplanned maintenance on firefighting equipment and workspaces .
  • Reported for duty in event of a disaster and other serious incidents involving personnel.
  • Performed monthly fire drills for departments and command.
  • Inspected facilities for adherence to fire, hazard, and safety guidelines.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
Education
Expected in 05/2024 Associate of Arts | Business Administration Irvine Valley College, Irvine, CA GPA:
Expected in 06/2005 High School Diploma | Santa Ana Valley High School, Santa Ana, CA, GPA:
Certifications
  • Certified CPR/AED, 2020-2022
  • Defense Travel System-2018
  • Command Personnel Pay Administration- 2015
  • Legal Clerk Training - 2014
  • Advanced Administration Certification-2013
  • Secret clearance -2011

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Resume Overview

School Attended

  • Irvine Valley College
  • Santa Ana Valley High School

Job Titles Held:

  • Administrative Assistant III/Volunteer Coordinator
  • Administrative Supervisor
  • Administrative Assistant Supervisor
  • Administrative Clerk

Degrees

  • Associate of Arts
  • High School Diploma

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