Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for government professionals. Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Personable insurance team member with experience employing exceptional relationship-building abilities to cultivate positive rapport among staff and the community. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution.

  • Records management systems
  • Microsoft Office
  • Staff motivation
  • Invoicing and billing
  • Phone call answering
  • Data organization
  • Project Planning
  • Strong problem solver
  • Resourceful
  • Meticulous attention to detail
  • Insurance processing
  • Strong interpersonal skills
  • Administrative operations
  • Flexible
  • Timeline Planning and Management
  • Insurance eligibility verification
  • Transporting files
04/2021 to Current Office Technician Typing Albert Einstein College Of Medicine | Bronx, NY,
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Reviewed data for deficiencies or errors and corrected any incompatibilities.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Researched and obtained any further information for incomplete documents.
  • Complied with security policies and kept information confidential.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Processed customer account changes using proprietary software.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Coordinated communications, including taking calls, responding to emails and interfacing with clients.
03/2020 to 10/2020 Administrative Assistant III Rapid Global Business Solutions, Inc | Culpeper, VA,
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Collected, calculated and reported on expenditure and statistical data to inform senior management.
  • Increased accuracy by verifying data while processing incoming and outgoing checks and wire transfers.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
03/2019 to 05/2020 Administrative Assistant II Mercy Healthcare | Hillsboro, MO,
  • Documented assessments, treatment goals and patient's progress using standardized note writing format.
  • Facilitated understanding of rehabilitation process by communicating with patients and families.
  • Created new programs that resulted in increasing productivity and customer satisfaction.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Contributed to development, planning and completion of project initiatives.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
08/2017 to 03/2019 Administrative Assistant I Aaa Northern California, Nevada And Utah Insurance Exchange | Lodi, CA,
  • Maintained correct physical head count at all times.
  • Maintained appropriate control, security and well-being over those detained.
  • Maintained records and logs of man hours, materials and equipment used.
  • Attended regular trainings and maintained appropriate certifications.
  • Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Informed offenders and visitors of rules, safety and security procedures and responsibilities.
  • Received property from incoming offenders, provided receipts and inspected items for contraband.
  • Planned, administered and controlled budgets to maintain accurate financial records and produce financial reports.
  • Delivered mail along prescribed route and retrieved additional mail from separate correctional departments.
  • Received and screened high volume of internal and external communications.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Served as central point of contact for all outside vendors needing to gain access to building.
  • Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
  • Routed agreements, contracts and invoices through signature process.
12/2013 to 08/2017 Insurance Sales Agent State Farm | City, STATE,
  • Interviewed prospective clients to gather information on financial needs and discuss any existing coverage.
  • Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
  • Upsold products to policyholders and potential new clients.
  • Pursued continued professional development through insurance workshops, course and webinars.
  • Offered policy guidance and management to promote asset protection.
  • Drove client retention by increasing savings opportunities and identifying premium discounts.
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
  • Cultivated professional relations to establish long-term profitable partnerships.
  • Networked to obtain potential event sponsors.
  • Directed event production in collaboration with sponsors, hosts and internal teams.
  • Trained customer service, marketing and sales teams for events.
Education and Training
Expected in 08/2004 High School Diploma | David L. Carrasco, El Paso, TX GPA:

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  • David L. Carrasco

Job Titles Held:

  • Office Technician Typing
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  • High School Diploma

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