Professional and knowledgeable Receptionist versed in administrative support and customer service. 22 years' experience managing company reputation with customers. Highly efficient and accurate, with strong planning, problem solving and communication skills.
CBC intake-receive and review application and request for programs services; make initial eligibility determination; contact applicants for additional information and clarification as required; Explain reasons for ineligibility, programs regulation and requirement, and available remedies such as outside resources and agencies available within the community. Receive and respond to walk-in, telephones, fax and email inquiries and complaints; complete intake forms and enter into the computer; respond to complaints by evaluating and assessing clients needs; refer clients to appropriate services which may include follow-up to ensure services are accessed properly; complete records on services provided in SAMS to include statement, pertinent data and outcome of the situation. Develop and maintain referral sources; determine appropriate services; identify gaps in services; solicit needed services and resources; provide information regarding services; collaborate with other agencies to coordinate the delivery of services. Coordinate communication between manager and other professional and administrative staff both within and outside the work unit; receive and relay sensitive information related to agency activities, personnel and clientele; provide explanation regarding established policies and procedures. Authorization in MMIS, Care Enrollments in SAMS, Eligibility checks in EVES. Correspondence with DWSS and Continuum of Care regarding status of recipient's waiver services (2734) Correspondence with HP Medicaid regarding recipient's waiver services(HP-FA) Participant Experience Surveys-Contract recipients or recipients caregivers/guardians. Use the questionnaire provided, conduct interviews to ensure recipients satisfaction and services are being met. Converse with client and ensure that resources have been made available to improve the quality of life and attain
The highest level of independence possible. Follow up and advocate on the client's behalf as needed. Initiate and/or compose correspondence in respond to inquiries from agency staff or Organizations data information concerning agency or State policies and procedures Maintain Records and files; Compose and edit correspondence; review and process billing; data entry; answer telephones and relay information; prepare for meeting and take minutes; operate office equipment such as copier, personal computers, computer terminals, calculators, facsimile machines, and other equipment.
PUBLIC CONTARCT AND ASSISTANCE
TEN KEY BT TOUCH
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