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Administrative Assistant III Resume Example

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ADMINISTRATIVE ASSISTANT III
Professional Summary

Professional and knowledgeable Receptionist versed in administrative support and customer service. 22 years' experience managing company reputation with customers. Highly efficient and accurate, with strong planning, problem solving and communication skills.

Skills
  • Extremely organized
  • Strong verbal communication
  • Self-motivated
  • Conflict resolution
  • Critical thinking
  • Customer-service oriented
  • Works well under pressure
  • Filing and data archiving
  • Administrative support specialist
  • Accounting familiarity
Work History
Administrative Assistant III, 07/2018 to 05/2019
STATE OF NEVADA – Reno, NV

CBC intake-receive and review application and request for programs services; make initial eligibility determination; contact applicants for additional information and clarification as required; Explain reasons for ineligibility, programs regulation and requirement, and available remedies such as outside resources and agencies available within the community. Receive and respond to walk-in, telephones, fax and email inquiries and complaints; complete intake forms and enter into the computer; respond to complaints by evaluating and assessing clients needs; refer clients to appropriate services which may include follow-up to ensure services are accessed properly; complete records on services provided in SAMS to include statement, pertinent data and outcome of the situation. Develop and maintain referral sources; determine appropriate services; identify gaps in services; solicit needed services and resources; provide information regarding services; collaborate with other agencies to coordinate the delivery of services. Coordinate communication between manager and other professional and administrative staff both within and outside the work unit; receive and relay sensitive information related to agency activities, personnel and clientele; provide explanation regarding established policies and procedures. Authorization in MMIS, Care Enrollments in SAMS, Eligibility checks in EVES. Correspondence with DWSS and Continuum of Care regarding status of recipient's waiver services (2734) Correspondence with HP Medicaid regarding recipient's waiver services(HP-FA) Participant Experience Surveys-Contract recipients or recipients caregivers/guardians. Use the questionnaire provided, conduct interviews to ensure recipients satisfaction and services are being met. Converse with client and ensure that resources have been made available to improve the quality of life and attain    

The highest level of independence possible. Follow up and advocate on the client's behalf as needed. Initiate and/or compose correspondence in respond to inquiries from agency staff or Organizations data information concerning agency or State policies and procedures Maintain Records and files; Compose and edit correspondence; review and process billing; data entry; answer telephones and relay information; prepare for meeting and take minutes; operate office equipment such as copier, personal computers, computer terminals, calculators, facsimile machines, and other equipment.

Meat Buyer/AP/AR/ Meat clerk, 09/1995 to Current
Scolari's Food & Drug Co – Reno, NV
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
  • Oversaw inventory and office supply purchases.
  • Composed and drafted all outgoing correspondence and reports for managers.
  • Answered telephone inquiries from clients, vendors and the public.
  • Aggregated and prepared documentation and reports for office meetings, distribution, and filing.
  • Processed accounts receivable and accounts payable.
  • Sorted, received, and distributed mail correspondence between departments and personnel, including parcel packaging, preparation, and efficient shipping.
  • Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
Assistant Manager, 10/2004 to 01/2015
Jimmy Johns – Reno, NV
  • Answered an average of 3 to 5 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Scored in top 10% of employees in successful resolution of issues Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Directed calls to appropriate individuals and departments.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Operated a POS system to itemize and complete an average of 100 customer purchases.
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
people care taker, 12/2017 to Current
Reno Tahoe house – Reno, NV
  • Maintained a clean, safe and well-organized patient environment.
  • Transported individuals to medical appointments and other errands.
  • Administered medication as directed by physician.
  • Transported children to and from school, activities and appointments.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Ensured safety and well-being of each patient in alignment with care plan.
Security Guard, 08/2017 to 05/2018
Securitas Security Services USA – Reno, NV
  • Accurately read, understood, and carried out written instructions.
  • Directed guests around the building and answered questions regarding accessibility.
  • Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
  • Unlocked rooms and suites for authorized contractors.
  • Responded quickly and effectively to all security violations and duress alarms.
  • Patrolled commercial property and the associated parking garage.
  • Responded to calls in both routine and emergency situations.
  • Monitored building access and identified all officials and employees before authorizing their entrance.
Education
Bachelor of Science: Criminal JusticeUNR - Reno NV
Criminal Justice
ADMINSTRTIVE AND CLERICAL SKILLS

ACCOUNTING EXPERIENCE

CASH HANDLING

COPY MACHINE

DATA ENTRY

FAX MACHINE

PERSONAL COMPUTER

PRINTER 

PROOFREADING

PUBLIC CONTARCT AND ASSISTANCE

SCANNER

TEN KEY BT TOUCH

Skills
accounting, accounting software, accounts payable, accounts receivable, administrative, Attention to detail, trial balance, budget, clerical, closing, Excellent communication, Critical thinking, customer relationship management, client, excellent customer service, Customer service, databases, database, documentation, email, Filing, forms, general ledger, maintain inventory, inventory, Invoice processing, invoicing, marketing, meetings, Microsoft Excel, Excel, mail, office, Works, newsletters, Payroll, POS, receptionist, researching, research, sales, scheduling, spreadsheet, telephone, phone, phone etiquette
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Resume Overview

Companies Worked For:

  • STATE OF NEVADA
  • Scolari's Food & Drug Co
  • Jimmy Johns
  • Reno Tahoe house
  • Securitas Security Services USA

School Attended

  • UNR - Reno NV

Job Titles Held:

  • Administrative Assistant III
  • Meat Buyer/AP/AR/ Meat clerk
  • Assistant Manager
  • people care taker
  • Security Guard

Degrees

  • Bachelor of Science : Criminal Justice

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