Substantial experience and outstanding skills in customer service. Areas of knowledge and attributes include: All phases of office administrative/clerical activities, schedules, telephones, supplies, inventory control, date/data research, and records maintenance.
Good telephone and customer service skills
Good vision and hearing
Creative problem solver
Exceptional communication skills
Administrative Assistant III, 08/2007
to 04/2013 UCSF Medical Center Department of Pharmaceutical Services – San Francisco,
Used web-based software to schedule and assign 120 staff and clinical pharmacists monthly schedule.
Updated vacations, time-off requests, confirm or communicated shift changes, etc.
Provided scheduling and staffing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Developed constructive and cooperative working relationships with others, and maintained them over time.
Administrative Assistant to the Pastor/Office Manager, 05/2007
to 10/2011 Bethlehem Lutheran Church – Oakland,
Desktop publishing of bulletins, newsletters, reports, etc.
Word processing, incorporating information, formatting for visual appeal, editing, proofreading, copying, affix mailing labels, and coordination of bulk mailing with USPS.
Maintain membership directory(s).
Light bookkeeping including review bills, prepare input for payroll program.
General office support including phones, distribution of mail, and maintaining calendars.
Schedule and manage facility use and rentals.
Prepare correspondence and reports for pastor.
Medical Billing Coordinator , 04/2004
to 02/2006 Berkeley Urological Associates Inc. – Berkeley,
Oversee all aspects of accounts receivable/payable for the integrity of all work performed.
Prepare in-house training seminars, monitor fee schedules, prepare billing reports to review month-end summaries, and other duties to maintain timely filing and payment.
Enhanced Directory Assistance Operator, 08/2002
to 04/2004 Metro One Telecommunications – Alameda,
Answered an average of 600 calls per day by addressing customer inquiries, solving problems and providing enhanced directory assistance to wireless customers.
Connecting customers to requested telephone numbers, dinner reservations, driving directions, concert information, and movie listings.
High School Diploma: 1974 San Fernando High School - San Fernando,