(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Academic
  • Adobe Acrobat
  • Basic
  • Citrix
  • Clients
  • Database
  • Email
  • Funds
  • HR
  • Inventory
  • Letters
  • Listening
  • Logistics
  • Notes
  • Director
  • Marketing strategy
  • Mediation
  • Meetings
  • Excel
  • Office
  • Microsoft Outlook
  • PowerPoint
  • Word
  • Works
  • Office equipment
  • Peak
  • Policies
  • Publicity
  • Quality
  • Reception
  • Recording
  • Reporting
  • Research
  • SAP
  • Scheduling
  • Seminars
  • Shipping
  • Well-organized
  • Writer
University of Massachusetts Amherst , Expected in September, 2014 Bachelor of Science : Psychology, Sociology - GPA : GPA: 3.10
Work History
Milhouse - Administrative Assistant II
Newark, NJ, 05/2017 - Current
  • This position delivers comprehensive, high quality day-to-day management of HR services to MIT’s largest (~900 ppl) interdisciplinary laboratory (DLC), with a diverse sponsor base and annual activities exceeding $50M.
  • Ensure HR activities comply with laws and guidelines.
  • This position manages a wide variety of complex HR activities for academic and non-academic staff.
  • Responsibilities include but are not limited to the following:.
  • Serves as the primary source of operational information to faculty, research staff, postdocs and student members of RLE.
  • Serve ~50-60 walk-in visitors during peak periods.
  • Ensures inquiries are addressed, and resolved.
  • Manage incoming calls, visitors, email inquiries, and more than 300 sign-ins and 300 sign-outs per year.
  • Respond to standard and complex inquiries with professional judgment, offering explanation of policy and operational requirements to ensure compliance.
  • Assists new hires and visitors with the RLE onboarding procedure.
  • Includes issuing security authorization as well as solve a wide variety of operational matters associated with RLE hires.
  • Maintains multiple proprietary database systems and creates records for RLE internal reporting.
  • Updates and maintains accurate information for approximately 900 active RLE members.
  • Leads the coordination of large and small high-profile events including the monthly post-doc social, HQ luncheons, and RLE community events.
  • Coordinates planning and publicity including recommending themes.
  • Responsible for room scheduling, flyer design/printing, catering, room set-up, A/V arrangements, and social marketing strategy.
  • Works within budgetary guidelines.
  • Responsible for ongoing communication with attendees sending email reminders, announcements, and updates as required.
  • Solicits feedback about events, and adjusts execution for future events in response to feedback.
  • Collaborates with broader HR team on a wide variety of complex matters including visa application policy changes, sending confidential documents to M.I.T affiliates internationally, providing appointment information for current RLE members and their departure process.
  • Provides guidance to more than 100 undergraduate student workers per year on time keeping policy and procedures.
  • As a member of the RLE HQ HR team participates in monthly HR meetings, and contributes to the planning and execution of projects.
  • Order and maintain HQ inventory of supplies and determine vendor selection.
  • Ensure all office equipment is in proper working order.
  • Authorized to commit funds on behalf of HQ within budgetary guidelines.
  • Compose emails for broad distribution to various categories of RLE members announcing events and seminars.
  • Assist in creating a welcoming and well-organized HQ environment including furnishings in the reception area, supplies, ordering food, and assisting to ensure the appropriate use of the RLE conference center in collaboration with RLE Facilities.
  • Prioritize and plan daily tasks in coordination with the agenda in RLE HQ.
Kings Community Action Organization - Shelter Advocate
Hanford, CA, 03/2015 - Current
  • Provides family-centered support to residents of the Stone House, emergency domestic violence shelter.
  • Advocacy includes crisis intervention, de-escalation, assisting participants with basic needs, providing community resources, and housing referrals for our clients.
  • Develop and maintain collaborative relationships with participants through regular contact, wellness check-ins, and mediation techniques.
  • Answers 24-hour hotline; utilize supportive listening and crisis intervention and de-escalation, assisting participants with appropriate information and resources.
  • Maintains accurate and complete records in ETO database records including daily recording of all case notes, points of service, and efforts.
Compass Group Usa Inc - Administrative Assistant
Indianapolis, IN, 04/2015 - 04/2017
  • Edited and reviewed Letters of Medical Necessity to convey to the patient’s family, insurers, and primary care physicians the urgent need for treatment at our center.
  • Discussed care options with our patients in a calm, professional, informative, and diligent manner in order to give them a pleasant experience before, during, and after their office consultations.
  • Responsible for the daily maintenance of the Director’s affairs including complex calendar scheduling and travel.
  • Manage high-profile events in a donor environment including travel & site logistics both domestically and internationally.
Wts International, Inc. - Front Desk Receptionist
San Francisco, CA, 10/2014 - 04/2015
  • Acted as liaison between the Board, licensees, and the public.
  • This involved answering routine office correspondence relative to Board regulations, policies, licensing laws, complaints, and applications.
  • Process license and renewal applications, including logging, reviewing, and assessing qualifications for licensure and notifying the applicants of their status.
  • Responsible for maintaining and updating over 10,000 Massachusetts dental assistant applications.
  • Software ______________________________________ ___ __.
  • Microsoft Outlook, Excel, PowerPoint, Word, Dymo Label Writer & Adobe Acrobat Pro.
  • Slack, SAP, LinkedIn, Zoom, Mailman, FedEx Shipping & Citrix.

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School Attended

  • University of Massachusetts Amherst

Job Titles Held:

  • Administrative Assistant II
  • Shelter Advocate
  • Administrative Assistant
  • Front Desk Receptionist


  • Bachelor of Science

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