Administrative Assistant Ii resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
I am seeking a position that provides a work environment promoting professional advancement and growth. I am known to always bring personal integrity, honesty and strong work ethics in my profession. Working in both the administrative and customer service/sales field I am considered a take-charge person who can wear many hats at one time and has extraordinary multi-tasking abilities. I am also extremely detail oriented, and disciplined. I am able to work in high volume and within a high stress environment and enjoy challenges. Track maintain, and communicate data and metrics as required Strong written and verbal communication skills to supervisors, co-workers and subordinates by telephone, e-mail or in person. Perform administrative back up support for others Experience working in a fast-paced customer oriented environment. Computer savvy with Microsoft Office applications; Word, Outlook, Power Point and Excel Performs a variety of administrative functions Contributes information, ideas and suggestions to team in an appropriate manner, works to foster cooperation and coordination with others. Grasps relationship in the work place in order to get things accomplished, and applies solid professional skills. Has the ability to observe, receive and otherwise obtain information for all relevant sources. Ability to develop specific goals and plans to prioritize organize and accomplish work. Quick learner and ability to think fast; Aggressive with strong desire to succeed, goal oriented.
  • MS PowerPoint
  • MS Word
  • MS Excel
  • Outlook
  • SharePoint
  • Oracle
  • Adobe Illustrator
02/2011 to Present Administrative Assistant II Milhouse | , ,
  • Schedules appointments, meetings and interviews.
  • Provides information to callers and takes messages for directors Compose meeting minutes/action tracker, transcribe notes, during staff meetings.
  • Greet and escort vendors, customers, job applicants Prepare travel/training arrangements and process travel/training accounting/vouchers for the department.
  • Maintain confidential files Manage routine website content updates on SharePoint Assist in maintaining inventories, records, and receipts Order and maintain office supplies for department Prepare and submits all department expenses via oracle expense report.
  • Update customer portals for on boarding candidates for direct customer Assist in planning, scheduling, organizing, and execution of meetings, events, conferences, and off-sites: may serve as recorder and may present position-related information Supporting recruiting department with candidates Create job requisitions for new program contracting positions Responsible for auditing and updating company personnel files.
02/2010 to 02/2011 Human Resource Intern | , ,
  • Facilitated document maintenance and file retention processes for off-site disposition and electronic access.
  • Maintained HR files according to legal and retention requirements, always maintaining confidentiality of information, documents, files, etc.
  • Reviewing and assisting in the updating of HR policies and documentation Assisted in conducting new hire orientation Assisted other HR teams and projects as needed Assisted the Compensation department with salary administration planning.
  • Answered routine HR questions for employees and managers.
  • Provided information for employment verifications.
07/2009 to 02/2010 CHARLOTTE RUSSE Supervisor and Customer Service Lead | , ,
  • Responsibilities include achieving the personnel goals and goals of the store.
  • Managed cashiering activities in areas of purchasing, returns, and exchanges.
  • Ensure the housekeeping duties like vacuuming, cleaning and decoration Accessories Specialist managed accessory shipment and the upkeep of accessory wall and fixtures.
  • Greeted and assisted customers both in person and telephonically.
  • Provided exceptional customer service to every existing & new potential customer Educated customers on all product offerings Reached and accomplished hourly and daily sales goals.
  • Enthusiastic, prompt, hardworking, reliable and consistently given additional responsibilities.
  • Completed setting up new merchandise according to corporate requirements.
  • Marked down clearance merchandise and organized it on the appropriate fixtures/rounder's Dressed mannequins and completed window displays according to corporate instructions.
  • Train employees for customer service duties at register.
  • With an additional 3.5 years of and customer service experience.
Expected in AS | General Studies Northern Virginia Community College, , GPA:
General Studies In Progress (63 completed credits
Expected in Business Information Technology - Certificate - In Progress | Northern Virginia Community College, , GPA:
Expected in June 2009 High School Diploma | Loudoun County High School, , GPA:
Completed Microsoft Excel 2007 Training Course - June 2011 *Completed Microsoft PowerPoint 2007 Training Course - September 2011
Additional Information
  • Has the ability to obtain a security clearance *Has a valid driver's license
accounting, Adobe Illustrator, Schedules appointments, auditing, cashiering, conferences, customer service experience, customer service, documentation, Train employees, HR, Information Technology, legal, meetings, access, Microsoft Excel, MS Excel, office, Outlook, MS PowerPoint, Microsoft PowerPoint, SharePoint, window, MS Word, transcribe notes, Oracle, organizing, personnel, policies, processes, Progress, purchasing, recruiting, sales, scheduling, takes messages, website content

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Resume Overview

School Attended

  • Northern Virginia Community College
  • Northern Virginia Community College
  • Loudoun County High School

Job Titles Held:

  • Administrative Assistant II
  • Human Resource Intern
  • CHARLOTTE RUSSE Supervisor and Customer Service Lead


  • AS
  • Business Information Technology - Certificate - In Progress
  • High School Diploma

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