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Administrative Assistant Ii resume example with 18+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Flexible hard worker ready to learn and contribute to team success. Hardworking reliable, and professional with strong ability in customer service, administrative and teamwork. Skills include, telerecruitment, bilingual translations, donor recruitment, administrative clerical. Highly organized, proactive and punctual with a team-oriented mentality.

Skills
  • Training volunteers
  • Office Clerical
  • Documenting confidential / sensitive information
  • Recruiting
  • Employee training
  • Donor Appointment scheduling
  • Customer relations
  • Bilingual skills
  • Multitasking and prioritization
  • Dedicated team player
  • Organization and efficiency
  • Deadline-oriented
Education and Training
New Mexico State University - Dona Ana Community College Las Cruces, NM Expected in : Early Childhood Education - GPA :
Experience
Nana Regional Corporation - Administrative Assistant II
Las Vegas, NV, 04/2007 - Current
  • Build and prepare marketing material promotional packets for blood drives using online ordering system and software.
  • Provide internal customer service for team of 6 assigned donor recruiters.
  • Customer service and phone support for coordinator portal.
  • Train and coordinate projects and phone lists for the Vitalant volunteer program.
  • Maintaining inventory and ordering office supplies, blood drive collateral, stationary.
  • Participating in department task forces to modify , or launch new processes within the Donor Recruitment Department.
  • Assist several local departments within Vitalant with special requests and miscellaneous projects.
Cb Richard Ellis - Receptionist
Gainesville, FL, 01/2007 - 04/2007
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Processed donor appointments, and routed calls to appropriate teams.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Managed more than 75 incoming calls per day.
  • Assisted up to 15 visitors per week by directing to appropriate personnel and answering average of 75 calls daily.
  • Greeted visitors and directed them to appropriate areas, verifying reasons for visit.
Ascension (System Office) - Donor Relations Specialist
Oneonta, AL, 04/2005 - 01/2007
  • Prepare daily schedules, pamphlets, donor literature and incentives for the day.
  • Managed the donor check-in process, walk-ins, and first time donor questions.
  • Managed donor flow, by communicating with donor services staff to accommodate walk in donors.
  • Recruited new donors on site to fill open time slots due to deferred donors, or low participation.
  • Interacted sensitively, effectively, and professionally with individuals to educate on the importance of blood donation.
  • Rebooked donor appointments.
Oneblood - Telerecruiter
Winter Springs, FL, 04/2003 - 04/2005
  • Worked flexible shifts to meet a goal of 18 appointment bookings per shift.
  • Called o negative donors to schedule appointments and affirm their value to our local blood supply.
  • Documented information regarding donor deferrals using internal processes.
  • Recruited new donors and scheduled appointments using recruitment scripts and strategies to achieve shift goal.

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Resume Overview

School Attended

  • New Mexico State University - Dona Ana Community College

Job Titles Held:

  • Administrative Assistant II
  • Receptionist
  • Donor Relations Specialist
  • Telerecruiter

Degrees

  • Some College (No Degree)

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