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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
Administrative Professional with years of success in variety of functions including sales support, finance support, and conference coordination. Specializes in database management and follow-up, in developing reports and processes for Managers internally, and in general administrative multi-tasking. Earned reputation as the office "go to" person for data information, report generation and ability to manipulate data and present it in an easily understood format. Special skills that help me get results are being dependable, on time, accurate, and known for fast turnaround time due to my work ethic.
Highlights

Microsoft Office proficiency

Excel spreadsheets

Meticulous attention to detail



  • Results-oriented
  • Self-directed
  • Professional and mature
Accomplishments

Developed

Experience
Administrative Assistant II, 2010 to Current
Pro2serve Professional Project Services, Inc.Carlsbad, NM,
  • Creates and maintains spreadsheets tracking spending against budget on grant Aids in creation of federal grant submission
  • Creates and tracks contracts and expense reports for speakers and consultants
  • Coordinates conference logistics for regional meetings and events
  • Proofreads and edits marketing materials
  • Records and transcribes meeting minutes Staffs offsite programs - registration, admin, onsite triage
  • Schedules meetings, invitees, and makes arrangements for food and meeting space
  • Acts as liaison between offsite personnel and UMass operations
  • Processes expense reports and timesheets
  • Submits monthly and quarterly data/activity reports.
Marketing Communications Systems Specialist, 2007 to 08/2010
University Of CaliforniaLos Angeles, CA,
  • Designed, coordinated and provided analysis for email marketing campaigns
  • Managed mailing lists for email and direct mail campaigns Created and maintained spreadsheets for tracking member and prospect data Staffed events held at U.S. Presidential Museum
  • Assisted in "good works" projects for various charities, including St. John's Food for the Poor program and the Korean War Memorial in Worcester, MA
  • Fielded current and prospective member queries both on the phone and in person
  • Processed incoming member mail, inputting data into Reflections database system
  • Provided administrative support as needed.
Financial Administrative Coordinator, 1998 to 02/2005
Bic CorpBoston, MA,
  • Created and maintained client databases, tracking revenue, renewals, coding inconsistencies, etc.
  • Created and maintained service operations spreadsheet, tracking client analyst ratio, client analyst assignments, service deliverables.
  • Maintained calendars, scheduled appointments, calls and travel for several analysts.
  • Monitored monthly service deliverables, making sure deadlines and minimums were met, and that no service or analyst fines were incurred.
Sales Administrative Coordinator, 1997 to 04/1998
Astra PharmaceuticalsCity, STATE,
  • Provided administrative support for three managers and approximately 750 sales representatives in the field.
  • Developed and maintained a new hire orientation process, including providing personalized binders and phone support to newly hired sales representatives.
  • Maintained district sales database in AS400 system.
Finance/Expense Report Coordinator, 1995 to 1997
Astra PharmaceuticalsCity, STATE,
  • Manually processed 200-300 expense reports daily for approximately 750 field sales people.
  • Entered expenses into JD Edwards financial reporting system for tracking and payments.
  • Handled large call volume while verifying expenses, and maintained all files for department.
Education
Mindfulness Based Stress Reduction in the Workplace Program: , Expected in
University of Massachusetts Medical School - Shrewsbury, MA
GPA:
Administrative Support Certificate Program Career Development Tools Communicating with Confidence and Professionalism Delivering Customer Satisfaction Developing Effective Listening & Non-Verbal Communication Skills Managing Time and Getting Organized Writing Successful Business Correspondence : , Expected in
University of Massachusetts Medical School - Shrewsbury, MA
GPA:
Certifications
Preparing for your Performance Appraisal Maximizing Telecommunication Services Expense Module Training (PeopleSoft) New Horizons Computer Learning Center - Westborough/Waltham, MA Excel 1 & 2 Katharine Gibbs School - Boston, MA Secretarial School Options Plus Certificate Program
Skills
Administrative Support, analyst, AS400, budget, Business Correspondence, business English, contracts, client, Customer Satisfaction, databases, database, direct mail, email, expense reports, financial reporting, phone support, JD Edwards, Korean, Listening, logistics, MA, mailing, Managing, marketing, marketing materials, meetings, Excel 1, mail, works, PeopleSoft, Performance Appraisal, personnel, Processes, coding, sales, Secretarial, spreadsheets, spreadsheet, Telecommunication, phone, triage, typing, Verbal Communication Skills, word processing

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Resume Overview

School Attended

  • University of Massachusetts Medical School
  • University of Massachusetts Medical School

Job Titles Held:

  • Administrative Assistant II
  • Marketing Communications Systems Specialist
  • Financial Administrative Coordinator
  • Sales Administrative Coordinator
  • Finance/Expense Report Coordinator

Degrees

  • Mindfulness Based Stress Reduction in the Workplace Program
  • Administrative Support Certificate Program Career Development Tools Communicating with Confidence and Professionalism Delivering Customer Satisfaction Developing Effective Listening & Non-Verbal Communication Skills Managing Time and Getting Organized Writing Successful Business Correspondence

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